All Frequently Asked Questions

MoneyGram payment reference numbers are emailed as soon as the card or code is verified, typically within one business day.

Gift cards/codes are declined for the following reasons:
• Code details entered incorrectly.
• Balance less than $25 or more than $300.
• Pending expiration date on code or card.
• User exceeded limit of selling no more than $500 in 30 days or $750 in 3 months.

A GiftCards.com gift card is the gift of choice! Unlike a store brand gift card that can only be used where it was purchased, our prepaid gift cards can be used online, in restaurants, in shops, and virtually anywhere Visa or MasterCard are accepted.

Plastic gift cards and virtual gift cards can be mailed/emailed to you or directly to the recipient. They can also be customized with an image chosen from our extensive library of pre-designed cards or uploaded from your personal photo collection. (All images are
subject to review and must meet regulatory requirements.)

VirtualGift gift cards works much like plastic gift cards, but are delivered via e-mail with an electronic greeting. The greeting includes instructions on how to activate and check the balance of the gift card on our website.

VirtualGift gift cards can be used for online and phone-in purchases anywhere that Visa cards are accepted. They may also be usable in stores where merchants are willing to manually key the card number and PIN into their credit card processing terminal.

Plastic gift cards do not need to be mailed in after the gift code is sold to us. We have controls in place to ensure gift cards are no longer valid after the code is submitted.

Gift card orders are cancelled for the following reasons:
• Information provided does not match the information on file at your bank.
• Image does not meet regulatory requirements.
• Delivery address deemed undeliverable.

An order cancellation e-mail will specify the exact problem.

GiftCards.com gift cards are valid for seven years. They expire at midnight EST on the last day of the expiration month printed on the card or when the entire value of the card is exhausted, whichever comes first.

Please confirm the email address you used is correct and that the electronic delivery confirmation did not accidentally filter into a spam or junk folder. If you still can’t find the tracking information, contact Customer Support.

Yes. Each local gift card runs on the Discover Network which is different than a traditional merchant issued gift card. The expiration date is 7 YEARS from the purchase date and is printed on the front of the card.

Our Local gift card works exactly like any other prepaid gift card. Each Local Gift Card is set up to work on the Discover Network. So when you find a local business that you want to buy a gift card for, when the merchant accepts the card it is run as a Discover Prepaid Card on their credit card terminal.

When you see a ‘Fee Free’ button next to the local business you are shopping for, the merchant is paying the processing fees for your card so you ONLY pay for the card value! Standard shipping for Fee Free merchants is also FREE. We have direct relationships with merchants who are flagged as Fee Free and you’ll notice that the card has the merchant’s logo on it, and they may also provide a coupon or provide bonus dollars for purchasing their card.

We are always looking for merchants to partner with and are eager to hear from you. Go to http://partners.giftcards.com to learn more about our Local Gift Card program and sign up.

It's easy. Click on the Local menu option at the top of the page and our system will automatically detect where you are and show a listing of all available merchants in your area. You can also search in other areas or find a business by name or category by using the search boxes on that page.

We offer multiple sources of merchant reviews that are updated constantly throughout the day. You will always be aware of how other consumers view any of our merchants.

No problem. Through our Google Map integration, we can show you the most up to date merchant location details.

No. Our search was built to allow you to easily search by Merchant Name, a specific Category or by a specific location. You can even specify the merchant results that appear down to a five mile radius. This allows you to really localize your purchase for the recipient.

That depends. If the gift card is NOT branded with the merchant’s logo on it, it can be used at ANY business in the US that accepts Discover. For these gift cards, the purchaser is simply suggesting you use it at that business.
If the gift card HAS the businesses logo on it, that means we have a direct relationship with them, and the card may only be good for the business. In some cases, the business we have a direct relationship may have opted to allow the card to be good not only for their business, but also to any related business in their category. Refer to the terms & conditions for your gift card to see where all it can be used.

First, check to make sure that the balance of your card has enough funds to cover your purchase. If not, you can still use the card but you have to inform the cashier of the amount on your card so they can process it as two separate transactions. Second, if you are using your card at a restaurant, hotel, or spa, please note that their credit card systems are most likely set up to authorize any credit, gift, or debit purchases for 20% MORE than the transaction amount. This is to account for a potential tip. Just let the business know how much is left on your card and to only run it for that amount. If neither of these items solves your problem, please contact us anytime at 1-877-944-3822 to speak with a support representative.

There are no fees charged for using your gift card for purchases. However there is an inactivity fee if your card is not used for 12 consecutive months. The inactivity fee is $4.95 per month.

Our local gift cards are a Discover Network product. If the merchant refuses to accept the card but they allow for Discover payments, they are violating their terms of service for accepting Discover. In most cases, you can just use your card at another merchant who accepts Discover, or we would be happy to exchange your card. Contact our customer support line 24x7 to report any problems at 1-877-944-3822.

Today you cannot customize your Discover Local gift card, but we do offer up to five professional card designs for each category.

We provide Visa and MasterCard branded gift cards that can be personalized with your own image. GiftCards.com is required to comply with all copyright and trademark laws and regulations in regards to printed materials and has a very specific set of regulations that we must follow. The Create-A-Card feature was primarily designed for purchasers to upload personal photos (i.e. graduation, birthday and wedding).
Uploaded images must be at least 640x480 and one of these formats: jpg, gif, png.
We cannot accept images that contain the following:

• Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness.
• Celebrities, professional athletes, actors, cartoons or computer game figures that are the sole focus of the image.
• Advertising or promotional materials or branded products.
• Phone numbers, addresses, URL addresses, account or PIN numbers.
• Violence, blood, dead animals, indecency, nudity or semi-nudity.
• Culturally or socially insensitive text or images, or those that show alcohol, tobacco, gambling, firearms, online or role playing games, or adult entertainment.
• Text or images that display the views, opinions or beliefs of political groups or religions.
• Libelous or derogatory or defamatory content.
• Discriminative or provocative content.
• Numbers, text or images that might induce misunderstanding.
• Images that display anti-government behavior or sentiment, or content that is in violation of any rules, regulations, or laws.
• Text or images that might result in card acceptance confusion by merchants.
• Other text or images that are deemed not suitable for any reason for use as a gift card face by GiftCards.com or our partners.

There is no PIN associated with GiftCards.com Gift Cards. If you find the merchant is requesting a PIN, the merchant ran the card through incorrectly as a debit transaction. Please inform the merchant to run the Card through as "credit" This will eliminate the request of a PIN from the terminal.

A GiftCards.com gift card is the gift of choice! Unlike a store brand gift card that can only be used where it was purchased, our prepaid gift cards can be used online, in restaurants, in shops, and virtually anywhere Visa or MasterCard are accepted.

Plastic gift cards and virtual gift cards can be mailed/emailed to you or directly to the recipient. They can also be customized with an image chosen from our extensive library of pre-designed cards or uploaded from your personal photo collection. (All images are
subject to review and must meet regulatory requirements.)

You can easily activate your gift card by clicking here or calling our toll free number (1-877-944-3822) that is provided on the back of your GiftCards.com Gift Card. When activating your card by phone, choose option #1 on the phone menu.

Using the website or the phone:

1. Enter the 16-digit card number on the front of the gift card.

2. Enter the three digit CVN number located on the back of the gift card. (The last 3 digits on the right.)

3. Enter the activation code. (This code should have been provided to you by the person or company that gave you the card).

4. If you do not know the activation code, please contact the person or company that gave you the gift card. For security purposes, Customer Service staff at GiftCards.com are not permitted to provide activation codes.
Your activation code is only available from the person or company that gave you the gift card.

GiftCards.com gift cards are NOT reloadable. Once the value of the card has been depleted, the card is no longer valid and can be discarded or kept as a keepsake. However, we recommend that you retain your gift card at least until you are sure that you do not intent to return any merchandised purchased with it.

We offer a reloadable card at www.omnicard.com

No, there is not a fee to create an account.
Open a free account with us anytime by clicking here .

To obtain more information on our bulk corporate reward card options, please contact a Sales Executive through our Corporate Contact Form.

The cardholder can review purchases or transaction history by creating an account adding the card under the Gift Manager section. Cardholders may request an emailed transaction history by calling our customer service department.

Cardholders do not need an account to check the card's balance. Check the balance Free of Charge anytime by clicking here.

The GiftCards.com Gift Card is NOT a credit card, it is a PREPAID debit card. However, your card should be used, at the point of sale terminal, as a credit transaction. We know, it is confusing. The gift card carries a fixed amount determined by the purchaser at the time of purchase. Each time the gift card is used, the purchase amount is deducted from the available balance.

The GiftCards.com Gift Card is branded and resembles regular credit and debit cards. The difference: prepaid cards are spending tools that have been funded, in advance, by the card purchaser. If a company or an individual gives someone a GiftCards.com Gift Card, they've already loaded a fixed amount of funds to the card. Once this amount is completely spent, the recipient can either dispose of the card or retain it as a keepsake of the original gift. By contrast, traditional credit cards are not only for making purchases, but are designed as potential, long-term tools for credit-building and personal financial transactions.

Anyone. Friends, relatives, employees, business associates, teachers, coaches, and many more. It's a gift that can be used everywhere Visa or MasterCard debit cards are accepted.

GiftCards.com Visa Gift Cards are issued by The Bancorp Bank.

GiftCards.com MasterCard Gift Cards are issued by CenterState Bank of Florida, NA.

No. We are Card Act compliant. There are no transaction or service fees to use your gift card.
However, as permitted by the Act, there is a $4.95 (plus S&H) fee to replace a lost or stolen card and a fee of $4.95 per month after 12 months of inactivity if your card has a remaining balance.

If you wish to close or cancel your account before the expiration date printed on the card, there is a $7.00 fee.

You can easily check your balance anytime by clicking here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com Gift Card. Tracking your purchases and returns will help you remember the gift card balance. The merchant cannot tell you how much money you have remaining on the gift card. Knowing your balance before you shop will help assure that your gift card is accepted.

Gift card orders are cancelled for the following reasons:
• Information provided does not match the information on file at your bank.
• Image does not meet regulatory requirements.
• Delivery address deemed undeliverable.

An order cancellation e-mail will specify the exact problem.

You can very easily order a GiftCards.com Predesigned Gift Card by clicking here. or build your own Create-a-Card by clicking here.

Yes. Keep in mind that although you do not have to enter a person's name in the embossed text fields on your gift card, they still need to be filled in. In place of the first and last name fields you can choose a greeting (i.e. Happy Birthday) or a non-personalized name (i.e. Contest Winner). Special characters (for example @, $, %) are not permitted.

Please note: some online merchants or telephone purchases require the name and address that is listed for the gift card, therefore, it will be important to ensure that the cardholder is aware of the address listed. Otherwise purchases may be declined through the internet or over the phone. If the recipient would like their information to be associated with the gift card, they can open a free account with us anytime by clicking here and adding their card to Gift Manager.

Yes. The minimum face value of a GiftCards.com Gift Card is $20.00 and the maximum is $500.00. Any increment in between is considered a valid amount.

We accept Visa, MasterCard, Discover and American Express credit and debit cards for online consumer orders.

Please note: Your credit card must be registered to a U.S. address. Purchases attempted with accounts outside of the United States will not be accepted.

Anyone 18 or older can order a GiftCards.com Gift Card through our website. All consumer online purchases of less than 20 Gift Cards must be completed through the website and paid with a credit or debit card only.

We verify all purchases; both with the customer and the card issuing bank to ensure that the order is legitimate.

Orders cannot be placed internationally.

The gift card recipient accepts our Terms and Conditions either by signing the back of the card, using the card, receiving the card by request, or by purchasing the card online where a box is manually checked by the purchaser. In addition, each gift card is affixed to, or inclues, the Terms and Conditions. This Cardholder Agreement fully explains the rules regarding the use of the card as well as the fees associated to the gift card.

By purchasing a GiftCards.com Gift Card, you also are accepting all of the terms and usages of the GiftCards.com Gift Card.

For corporate bulk order customers that are ordering 10 or more gift cards, a corporate bulk order agreement is required to be signed and faxed back to GiftCards.com at 412-921-7345; before the order can be processed. Call us at 1-877-944-3822 (Option 4) if you need help placing corporate bulk orders.

Yes, however, we begin processing your order as soon as it is submitted. For this reason, there is a $7.00 cancellation fee to cancel an order / close an account.

The minimum face value of the GiftCards.com Gift Card is $20.00 and the maximum value is $500.00. Any increment in between is considered a valid amount.

If you are having difficulties with your purchase of GiftCards.com Gift Cards please check the following:

Ensure that the 3-digit code on the back of your card is the same one you are entering on the gift card order form.
For American Express cards, please be sure that you input the 4 digits located in the top right hand corner on the front of your card.
Make sure the expiration date you have entered matches the expiration date on your card.
Check to see if the address you entered on the gift card form is the same as the address on your billing statement.
If you are still having problems, call the issuer of your credit or debit card to verify all billing information.

AVS Mismatch error means your billing address does not match the address information on file with the card you are trying to use to make payment on your purchase. If this happens, please ensure the billing address you entered exactly matches the address on file with your form of payment. For example, you may need to spell out the words 'Street', 'Avenue'... etc. Watch our AVS mismatch Video Help here.

No. We begin processing your order as soon as it is submitted. For this reason, we are unable to accept any changes to an order.
Should you choose to cancel an order, there is a $7.00 cancellation fee to cancel / close an account.

Please confirm the email address you used is correct and that the electronic delivery confirmation did not accidentally filter into a spam or junk folder. If you still can’t find the tracking information, contact Customer Support.

Typically, all gift cards are mailed the next business day after the order is placed, provided the purchase is verified with the bank, with the purchaser and the order is placed before 3:00PM ET
However, some orders may take longer to process. Once processed, the order will be shipped according to the guidelines below.
For gift cards:
USPS
*USPS First Class - Your package will typically arrive in 7 - 10 business days.
*USPS Delivery Confirmation - Your package will typically arrive within 5 - 8 business days. With this option you will receive a confirmation #. This is NOT a tracking number, however, with this option you can check the date, zip code and time your package was delivered.
Please note: GiftCards.com is unable to guarantee delivery dates for packages shipped by USPS.

FEDEX
*FedEx Priority Overnight - Your package will arrive in 1 - 2 business days.
*FedEx Two Day - Your package will arrive in 3 - 4 business days.
*FedEx Express Saver - Your package will arrive within 4 - 5 business days.

With each Fedex option, you will receive a tracking number for your package. You will be able to track your package online at www.GiftCards.com/trackyourpackage

VirtualGift Account: Virtual Gift orders made Monday through Friday between 8am - 5pm Eastern Time are typically processed within 24 hours; orders made after 5pm on Friday through end of day Sunday may take 48-72 hours to process. The VirtualGift is emailed to the recipient as soon as the processing steps are complete.

Yes, FedEx requires a signature for each of their delivery options offered at www.GiftCards.com.

No. We do not offer refunds on shipping or handling. Once you place your order, you are agreeing to our Terms and Conditions, which clearly state that GiftCards.com does not refund on shipping or handling of the Gift Card.

GiftCards.com does not offer delivery outside of the United States. We will accept orders from an APO address, but can only ship to US residents.

If the Gift Card has not arrived at the recipient's address within 10 business days (may be less if an expedited shipping method was selected), please call our Customer Service at 877-944-3822 to verify your order.
Prior to calling, pleae have your invoice number and the recipient's address available.

No, the GiftCards.com Gift Card does not have cash access and cannot be used at an ATM.

However, we offer a reloadable prepaid card with ATM capabilities at www.omnicard.com.

There may be a few reasons for gift card being declined:
1. Did the card get declined at a restaurant, spa/salon, hotel or other service industry location? Credit card readers at restaurants are designed to accommodate gratuity. Since the standard gratuity is 20%, many of these terminals are pre-programmed to automatically preauthorize for the total bill plus the gratuity and/or other incidental expenses - whether you intend to add a tip on the card or not. This is called a tolerance factor. If the amount available on the card is not enough to cover the actual bill plus the tolerance factor, the transaction may be declined.
2. Did the card get declined at a gas pump? When using gift cards at a gas station, avoid swiping the card at the pump. It is best to take the card inside to the attendant. Because the final amount of your gas purchase is unknown at the time you swipe your card, the gas pump automatically places a $75-$100 authorization hold on the card in order to anticipate your final purchase amount. When the actual price has been finalized, any unused funds will be added back to your card in 3-5 business days. If the cards value is less than this authorization hold, the transaction will decline.
3. Did the merchant attempt to use the card as debit with a PIN? Although the GiftCards.com gift card may say "DEBIT" on the front, it is NOT linked with a PIN number. Advise the cashier to run the card as a credit transaction and not as debit. Purchases that are run through as debit will be declined.
4. Can the gift card balance cover the entire purchase price? If not, use another form of payment to pay for the difference first, and then use your gift card to pay for the remaining balance of the purchase.

Yes. However, when using gift cards at a gas station, avoid swiping the card at the pump. It is best to take the card inside to the attendant. Because the final amount of your gas purchase is unknown at the time you swipe your card, the gas pump automatically places a $75-$100 authorization hold on the card in order to anticipate your final purchase amount. When the actual price has been finalized, any unused funds will be added back to your card in 3-6 business days. Watch our Video Help here.

Yes, but please be aware that restaurant merchants are designed to accommodate gratuity. Since the standard gratuity is 20%, their terminals are pre-programmed to automatically preauthorize for the total bill PLUS the gratuity-whether you intend to add a tip on the card or not. This is called a Tolerance Factor. If the amount available on the card is not enough to cover the actual bill plus the tolerance factor, the transaction will be declined.
Watch our Video Help here.

To make a purchase for more than the amount remaining on your gift card, you will need to know the remaining balance on your card and pay the difference first with cash, check, credit or debit card. Then use your gift card to pay for the remainder, or the last portion of the purchase. Merchants can use multiple forms of payment to pay for your purchases.

For example: You have a $25.00 gift card and are making a purchase for $35.00. Pay the $10.00 by cash, check, credit or debit card and then have the cashier run your gift card for the remaining $25.00 balance.

Remember, you can easily check your balance anytime by clicking here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com Gift Card.

The GiftCards.com Gift Card can be used at any merchant location that accepts Visa or MasterCard debit cards with just a few exceptions:

GiftCards.com cards cannot be used at online casino sites, money gram services such as Western Union, PayPal accounts, adult websites, and for recurring bill payments.

We encourage you to use the entire gift amount before the gift card expires. When your card expires, the funds will no longer be available. The card and the underlying funds expire at the same time.

Knowing your card's balance before you shop will help assure your gift card is accepted as merchants cannot tell how much money is remaining on the card.
To use the card at a point of sale terminal:
1. Run the card as a credit transaction.
The card does not have a PIN. Selecting "Debit" will cause the card to be declined.
2. Each time you used your gift card, the purchase amount is automatically deducted from your remiaining balance until the balance reaches zero.

You can check your balance anytime by clicking here.

Any authorization request that is greater than the gift card's available balance will be declined. However, there can be times when a merchant puts an item through without prior authorization. If this happens and you exceed your gift card's limit, you will be billed for the excess amount.

Before making a purchase and to avoid charges,you may check your balance anytime by clicking here.

If your gift card is lost or stolen, please contact us immediately by calling our toll free number at 1-877-944-3822. Be sure to provide as much detailed information as possible to ensure that a proper investigation can be handled in an expeditious manner.
Typically, we will suspend your lost/stolen card, and reissue you a new card. A replacement/reissue fee of $4.95 plus S & H will be deducted from the gift card value.

No, funds cannot be transferred from one gift card to another.

As of April 1, 2012, due to a change in Federal regulations, your GiftCards.com gift card can no longer be used outside of the continental US.

No, GiftCards.com cards cannot be used for online gambling. The transaction will be declined.

GiftCards.com cards cannot be used for money gram services such as Western Union, PayPal accounts, adult websites, and for recurring bill payments.

Occasionally, the authorization systems at some merchants may insist that the gift card be run as a debit card and that a PIN must be entered. In most cases, if you hit 'clear'and then 'enter' on the PIN pad, it will run the card as credit. Your card should always be run as credit.

If you experience difficulty using your gift card for online or telephone purchases it is possible that the address that was used at the time the gift card was purchased is different from your current address. Most online and telephone purchases require that the billing address for your purchase match the address on file for your GiftCards.com Card. You can update your gift card settings by registering your gift card online at www.Giftcards.com Click on Account Signup to create your free account. After the account has been created you can access it by clicking on My Account. Next, go to Gift Manager to view your account information. To change your address click on the View Info link. Then you can make the necessary changes to your address. Click Update to save your changes.

Each merchant location has its own return policies and will handle the returns in the same manner as any other debit card transaction. They may credit your gift card account, provide a cash refund, or issue a store credit.
Please note, GiftCards.com is not responsible for returns or credits onto your gift card; you are solely responsible for working directly with the merchant that you are requesting a refund or credit for previously purchased items. If the full balance of your gift card is used for a purchase, making the balance $0.00, the gift card account will automatically be closed. Should you return the merchandise purchased on your gift card after the account is closed, we will reissue a gift card for a $4.95 fee, which is deducted from the gift card value.

No, GiftCards.com Gift Cards cannot be used for recurring bill payments.

No. GiftCards.com cards cannot be used in conjunction with your PayPal account.

Gift cards are not accepted for PayPal transactions. Gift cards cannot be converted to cash and cannot be used for traveler's checks, money orders, PayPal accounts, etc.

No. Gift cards can only be used to make purchases.

GiftCards.com gift cards are valid for seven years. They expire at midnight EST on the last day of the expiration month printed on the card or when the entire value of the card is exhausted, whichever comes first.

Gift Cards with ATM access are not available from www.GiftCards.com.

We do offer a reloadable card with ATM access at www.omnicard.com.

The total cost for each gift card or account involves the denomination, embossing, fulfillment, and shipping options chosen.

Fees associated with purchasing and using a GiftCards.com Gift Card and VirtualGift account are explained on the following page: http://www.giftcards.com/company/fee_schedule.html

Group Gift provides an easy and convenient method for individuals to raise money for a favorite cause or event. Group Gift is perfect for weddings, baby showers, graduation gifts, donations to charity and much more, and you can place your Group Gift on any of your social network pages, such as Facebook, Myspace, Twitter and more, making it easy to spread the word.

Anyone can contribute to your Group Gift and once you've reached your goal or expiration period, you can easily redeem your Group Gift. A gift card will be created and shipped to the lucky recipient, each with a maximum value of $500. If you raise more than $500, the recipient will receive multiple gift cards.

Sure. We know that things change all the time. That's why we've made it easy for you, by allowing you to edit various elements of your Group Gift, including the monetary goal or expiration date.

There is no limit to the number of contributors that can provide a donation AND with Group Gift, each individual that makes a donation has the option to leave a personalized message and upload a personal photo that will be printed on the super-cool accordion style greeting card that is printed and sent to the recipient.

We've made it easy to spread the word. While creating your Group Gift, you will have the option of sending out an email to potential contributors, as well as sharing the gift on Facebook and Twitter.

You can chose from hundreds of gift card images. We've been working hard on adding to our gallery of images so you'll have a large selection to choose from. We have created categories to help you find the right gift card. Plus, we will help you during the setup process by providing Greeting Card selections that match the theme of your gift card design.

Absolutely! Your Group Gift will continue to allow donations until you close it and complete the redemption process.

No. You can close the Group Gift or redeem it at any time.

It is up to you! You'll have the option of having these fees deducted from the Group Gift amount or you can choose to pay these fees separately by credit card.

Gift codes are to be used for either online or phone purchases.

We accept hundres of the most popular merchant gift cards. To check, click here: http://www.giftcards.com/merchant/sell_card.html
Then click on the drop down button under the merchant category. You'll see the complete list of cards that we currently accept. We can only accept plastic gift cards. Please do not send paper certificates.

The gift card balance must be between $25.00 and $300.00 (without a pending expiration)

We will accept a merchandise credit if it is on a plastic card, the value is between $25.00 and $300.00, and there is not a pending expiration. We cannot accept paper merchandise credits or gift codes.

Yes, there is a $750.00 per customer / household limit every 3 months.

We recommend mailing your gift cards First class insured or with tracking. We are not responsible for gift cards lost in the mail.

After we receive your gift card(s), we will verify the balance. As long as each cards balance is between $20.00 - $300.00 and the total submitted is no more than $300.00 per transaction, we will process your submission and send you a payment for the appropriate amount. Payment typically processed within 2 business days of us verifying your cards balance.

I gift code is a virtual gift card. These are great if you do not want to wait to receive your gift card via mail. Once purchased, the gift code will be given to you and you can begin using it immediately for online and phone purchases.

No, since the gift codes are made available to you immediately upon checkout we cannot give a refund.

MoneyGram requires that you provide both the MoneyGram reference number as well as a photo ID.

MoneyGram payment reference numbers are emailed as soon as the card or code is verified, typically within one business day.

No, we only accept plastic gift cards or select merchant gift codes.

Gift cards/codes are declined for the following reasons:
• Code details entered incorrectly.
• Balance less than $25 or more than $300.
• Pending expiration date on code or card.
• User exceeded limit of selling no more than $500 in 30 days or $750 in 3 months.

Plastic gift cards do not need to be mailed in after the gift code is sold to us. We have controls in place to ensure gift cards are no longer valid after the code is submitted.

Your VirtualGift account can be used when making purchases on the Internet and by telephone from any merchant that accepts Visa debit accounts.

It cannot be used for transactions that require a physical card (i.e at a restaurant).

The VirtualGift cannot be used at online casino sites, money gram services such as Western Union, PayPal accounts, adult websites, or for recurring bill payments.

Yes. VirtualGifts expire 7 years from the date they were created. If your VirtualGift was purchased prior to June 2010, your expiration date may be 12 or 24 months. Please check your GiftCards.com account to confirm or call our customer service line.

Since the GiftCards.com VirtualGift is never sent as a physical gift, the recipient needs to check their email account for the VitualGift calim instructions. The recipient will need to create an account and access their VirtualGift through the Gift Manager.
Create a free account by clicking here.

There are no usage fees, however there are purchasing, inactivity and replacement fees. The fees associated with VirtualGift accounts are explained at: http://www.giftcards.com/company/fee_schedule.html

Yes, the VirtualGift Account can be used for Internet and phone purchases that are made internationally.
However, some specific countries or merchants may not accept the card.

No, unfortunately we are unable to transfer funds from your VirtualGift to a plastic gift card.

The minimum face value is $20.00 and the maximum value is $200. Any increments in between are acceptable.

You can check your balance on your VirtualGift Account two ways:

1. You can check your balance anytime by clicking here and entering in your account information.

2. Call our automated system at 1-877-944-3822 with your account information and select the appropriate choices.

Any purchase that is attempted to be authorized for an amount that is greater then the available balance on the VirtualGift Account will be declined. However, if an appropriate authorization is not presented to GiftCards.com, there is a possibility of the card reaching a negative balance once the full amount of a transaction is presented on any previously approved authorized transactions.

The same rules that apply for our physical gift cards will apply to the VirtualGift in respect to foreign purchase fees.
For information on conversion fees, please see our fee schedule by clicking: http://www.giftcards.com/company/fee_schedule.html

There may or may not be a foreign exchange fee assess to your account depending on when your VirtualGift account was purchased. Please check your Terms and Conditions.

We encourage you to use the entire gift amount before the account expires. You have 7 years to use the balance on your VirtualGift account. After the account expires, the funds are no longer available.

The VirtualGift Account number can be found in your account when you register your Virtual Gift - under Gift Manager.

VirtualGift gift cards works much like plastic gift cards, but are delivered via e-mail with an electronic greeting. The greeting includes instructions on how to activate and check the balance of the gift card on our website.

VirtualGift gift cards can be used for online and phone-in purchases anywhere that Visa cards are accepted. They may also be usable in stores where merchants are willing to manually key the card number and PIN into their credit card processing terminal.

Claiming Your VirtualGift Account:
The recipient will receive an email after you buy them a VirtualGift. In the email - the recipient will click the confirmation link. They'll then be re-directed to the Activation form for the VirtualGift on our website. The recipient will complete the online registration and activate the VirtualGift. Thats it!
Watch our Video Help here.

Please call us at 1-877-944-3822 should you have any additional questions.

No, your GiftCards.com Gift Card does not offer ATM capabilities. However, we offer a reloadable prepaid card with ATM capabilities at www.omnicard.com.

PicPaid provides you with the ability to use your own photos to create personal gift card designs! You'll be able to create your own artist page to show off all your designs. Then - the best part - you can sell your card designs on GiftCards.com! That's right, sign up for the GiftCards.com PicPaid program, design your own gift card, post it on PicPaid for others to purchase, and get paid!

Simply sign up for a free GiftCards.com account. Log into your account, navigate to PicPaid and then follow the on screen instructions by providing us with a few details for your photographer/artist page. We will then create your artist page for you.

It's easy!
*Register for your free GiftCards.com account
*Provide data for your artist page.
*Start making cards and uploading photos
*Then start making cash - $0.25 every time one of your card images is purchased.

No. You can upload your photos directly for inclusion in the PicPaid gallery through your artist profile. However, each photo submitted must be reviewed and approved before it will be added to the gallery.

While we accept most images, we will not accept images that contain any of the following
o Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness.
o Celebrities, professional athletes, actors, cartoons or computer game figures that are the sole focus of the image.
o Advertising or promotional materials or branded products.
o Phone numbers, addresses, URL addresses, account or PIN numbers.
o Violent, bloody, indecent, nudity or semi-nudity, obscene, maltreatment under 18 content.
o Culturally or socially insensitive texts or images, or those that show anti-social behaviors.
o Images that display firearms or weapons in a threatening manner.
o Texts or images that display the views, opinions or beliefs of political groups or religions.
o Libelous or derogatory or defamatory content.
o Discriminative or provocative content.
o Numbers, texts or images that might induce misunderstanding.
o Images that display anti-government behavior or sentiment, or content that is in violation of any rules, regulations, or laws.
o Texts or images that might result in card acceptance confusion by merchants.
o Other texts or images that are deemed not suitable for any reason for use as a gift card face by GiftCards.com or our partners.

Typically images are reviewed within 24 - 48 hours. We may take a little longer on the weekend but we will review your photo as quickly as we can. Remember, all photos must follow the image guidelines.

When you reach at least $20 in commission, GiftCards.com will send you a check the next month.