FAQ

Top Questions

Why was my GiftCards.com DEBIT purchase declined?

In order to use your gift card as a debit transaction, you will need to enter a Personal Identification Number (PIN) at the point of sale. To obtain a PIN, visit the View PIN page or contact Customer Service.

Please note: our cards cannot be used as debit cards to receive cash from an ATM or from a cashier.

Why was my GiftCards.com CREDIT purchase declined?

If the purchase is greater than the funds available on the gift card, the card may be declined. To make a purchase greater than the balance of the gift card, split the purchase into two transactions. Tell the cashier in advance the exact amount to deduct from the gift card. Then pay the balance of the purchase with a second form of payment such as cash, check, or a credit card. Please note, not all merchants are equipped to handle “split tender” transactions.

Transactions for online gambling sites, adult websites, money transfer services, PayPal, and recurring bill payment will be declined.

Do Personalized Gift Cards have a PIN?

For your convenience, Personalized Gift Cards can be processed as credit transactions so that Personal Identification Numbers (PIN) are not required. If you would like to use one of our cards as a debit transaction, visit the View PIN page or contact Customer Service to obtain a PIN.

Please note: our cards cannot be used as debit cards to receive cash from an ATM or from a cashier.

Why was my GiftCards.com Gift Card declined at a restaurant, gas station, salon, or hotel?

Payment processing terminals at restaurants, gas stations, and other service merchants vary. Review the following suggestions to ensure your gift card is accepted:

  • Restaurants and other Service Merchants – Restaurants and other service merchants such as spas or salons may automatically run an authorization transaction of 20 percent more than the total bill to ensure the gift card has enough funds to cover a gratuity. We recommend that you ask the cashier to either charge only the bill amount (minus the gratuity) or reduce the bill amount by 20 percent and retry the transaction. Be prepared to pay the bill difference with another form of payment.
  • Gas Stations – When a card is swiped at a gas station pump, the dollar amount of the transaction is unknown. So gas station pumps typically pre-authorize $75 or more on the card swiped. To avoid having this hold placed on your gift card, pay inside. Tell the attendant to only charge the amount you specify and to run the card as a “credit” transaction.
  • Hotels – At check-in, hotels may automatically place a hold on gift card funds for the estimated amount of the stay, plus up to 30 percent for incidentals. To avoid having this hold placed on your gift card, use a credit card when checking into the hotel instead. Then pay the final bill with the gift card.
  • Auto Rentals – Many car rental companies require a credit card to make a reservation. To use a gift card, reserve a car with a credit card but tell the attendant you will pay the final bill with a gift card.

Can I withdraw money at an ATM with a GiftCards.com Gift Card? (No)

GiftCards.com Gift Cards do not have cash access and cannot be used at ATMs. We offer reloadable Visa or MasterCard reward cards with ATM capabilities on our sister site, www.OmniCard.com, for corporate customers.

Why is the merchant asking me for a PIN?

Although the front of the gift card says “Debit,” our cards can be processed either as debit or credit transactions. Credit transactions do not require a personal identification number (PIN). If you would like to use one of our cards as a debit transaction, visit the View PIN page or contact Customer Service to obtain a PIN.

Please note: our cards cannot be used as debit cards to receive cash from an ATM or from a cashier.

Do GiftCards.com gift card funds expire? Are there usage or monthly fees?

All gift cards (except our discount gift cards) have a seven-year expiration date from the time of purchase. The expiration date is printed on the front of the card. There are no fees associated with using our gift cards to make a purchase; however, cards that are inactive for more than 12 consecutive months will be charged a $4.95 per month inactivity fee, excepting Local and GiftBrands products.

Please refer to the Terms and Conditions listed on the back of your card.

How long will it take for my gift card to arrive?

On average, gift card orders placed before 10pm EST are shipped out the next business day from our Pittsburgh, PA fulfillment center. Below are estimated delivery times from the date the order was shipped:

  • USPS First Class: Estimate 5-10 business days (USPS does not guarantee delivery dates for First Class Mail)
  • USPS Delivery Confirmation: 2-5 business days (USPS Delivery Confirmation does not guarantee a delivery date but the confirmation number can be used to check the estimated delivery time)
  • FedEx Priority Overnight: 1 business day
  • FedEx Two Day: 2 business days
  • FedEx Express Saver: 3-4 business days

Please note, business days are defined as Monday through Friday, excluding holidays. Additionally, we review all orders for potential credit card fraud. If we find irregularities with a purchase, for your protection, you will receive an automated phone call to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder.

If I sell you my gift code, do I still have to mail in the plastic card? (No)

Plastic gift cards do not need to be mailed in after the gift code is sold to us. We have controls in place to ensure gift cards are no longer valid after the code is submitted.

Why was I not allowed to sell my gift card or gift code to GiftCards.com?

Gift cards and gift codes are declined for the following reasons:

  • Gift card or code details entered incorrectly.
  • Balance less than $20 or more than $300.
  • Pending expiration date on code or card.
  • User exceeded limit of selling no more than $300 in 30 days or $750 in 3 months.

Local Gift Cards

Can Local Gift Cards be customized? (Yes)

Local Gift Cards can be customized with one of our preselected images or an image from your personal library. Uploaded images must be at least 945 x 605 pixels and must be in one of the following formats: .jpg, .gif, or .png.

What if a merchant refuses to accept Local Gift Cards?

Local Gift Cards with a brand logo clearly marked on the card must be redeemed at the designated merchant’s place of business. Local Gift Cards with a plain text logo or without a clear brand designation are redeemable anywhere Discover is accepted. Category-restricted Direct merchants can be used at any merchant within a shopping category of merchants. If you’re not sure which type of card you have, refer to the Terms and Conditions on your card for specific instructions.

If a merchant is unable or unwilling to accept one of our Local Gift Cards, contact Customer Service for assistance.

Will I be charged a fee to use a Local Gift Card? (No)

There are no transaction fees for using a local gift card to make a purchase.

Do Local Gift Card funds expire? Are there usage or monthly fees?

All local gift cards have a seven-year expiration date from the time of purchase. There are no fees associated with using our local gift cards to make a purchase. Local gift cards that are inactive for more than 12 consecutive months will be charged a $1.95 per month inactivity fee.

Please refer to the Terms and Conditions listed on the back of your card.

How do merchants sign up for the Local Gift Card program?

All merchants within the Discover Network are automatically listed in our Local Gift Cards directory. If your business is not listed, visit the Local Gift Cards Partners page.

What is the difference between GiftLocal Free and GiftLocal Premium?

The GiftLocal Free program provides a merchant with a free Local webpage. Along with nominal content privileges, a merchant’s name will be placed on each gift card in plain text. Gift cards ordered from this program can be used anywhere Discover is accepted.

The GiftLocal Premium program allows a merchant to claim a GiftLocal webpage, edit all features of their webpage content, brand each gift card with their logo, and restrict the gift card to only be accepted at the merchant’s location. The Premium program costs $199 a year.

Additionally, we offer a GiftLocal Direct program which has the same features as the Premium program, excepting that all gift cards can be used within the same shopping category as a merchant. For example, Joe’s Restaurant gift cards can be used at any restaurants and nightlife location that accepts Discover.

What if a Local Gift Cards merchant moves?

Through Google Maps integration, the most current location for each Local Gift Card merchant is always listed and updated. However, merchants who officially sign up for our Local program can change their address at will.

How do I find Local Gift Cards merchants in my area?

Visit the Local Gift Cards page and enter your city and state in the search field. Featured (Premium/Direct) Merchants and Associations will be displayed first, followed by other merchants in your area. Use the category listing or merchant name search field to narrow the results further.

Must Local Gift Cards be used at the location printed on the card carrier?

Local Gift Cards with a brand logo clearly marked on the card must be redeemed at the designated merchant’s place of business. Local Gift Cards with a plain text logo or without a clear designation are redeemable anywhere Discover is accepted. Category-restricted Direct merchants can be used at any merchant within a shopping category of merchants.

If you’re not sure which type of card you have, refer to the Terms and Conditions on your card for specific instructions.

Why does it cost to buy some Local Gift Cards, but not others?

GiftCards.com has direct relationships with merchants who are flagged as Fee Free. When you see a ‘Fee Free’ button next to the local business, the merchant is paying the processing fees for your card so you ONLY pay for the card value. Standard shipping for Fee Free merchants is also FREE. For all other program merchants, purchasers pay the card fees.

Personalized Gift Cards

What financial institutions issue Personalized Gift Cards?

Personalized Visa Gift Cards are issued by The Bancorp Bank. Personalized MasterCard Gift Cards are issued by CenterState Bank of Florida, NA. Local Gift Cards are issued by Sutton Bank.

Do Personalized Gift Cards have a PIN?

For your convenience, Personalized Gift Cards can be processed as credit transactions so that Personal Identification Numbers (PIN) are not required. If you would like to use one of our cards as a debit transaction, visit the View PIN page or contact Customer Service to obtain a PIN.

Please note: our cards cannot be used as debit cards to receive cash from an ATM or from a cashier.

Are there dollar limits for Personalized Gift Cards? (Yes)

Personalized Gift Cards can be purchased in any amount from $20 to $500. Any increment between those limits is considered a valid gift card amount.

Must I put a name on a Personalized Gift Card? (No)

Although you do not have to enter a name in the embossed text fields, words (e.g. Happy Birthday, Best Friend, etc.) must be entered.

Please note that some telephone and online merchants require the name and address associated with a prepaid card. So if the card doesn’t have a name printed on it, you should sign up for a free account at GiftCards.com, register the gift card, and assign a name and address to it.

Will I be charged a fee to use a Personalized Gift Card? (No)

There are no fees associated with using a personalized gift card to make a purchase.

Are there any Personalized Gift Card photo restrictions? (Yes)

All images are subject to review and must meet regulatory requirements.

For best results, uploaded images must be at least 640 × 480 pixels and must be in one of the following formats: .jpg, .gif, or .png.

Images that contain the following will not be accepted:

  • Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness.
  • Celebrities, professional athletes, actors, cartoons, or computer game figures that are the sole focus of the image.
  • Advertising or promotional materials or branded products.
  • Phone numbers, addresses, URL addresses, account or PIN numbers.
  • Violence, blood, dead animals, indecency, nudity or semi-nudity.
  • Culturally or socially insensitive text or images, or those that show alcohol, tobacco, gambling, firearms, online or role playing games, or adult entertainment.
  • Text or images that display the views, opinions or beliefs of political groups or religions.
  • Libelous or derogatory or defamatory content.
  • Discriminative or provocative content.
  • Numbers, text or images that might induce misunderstanding.
  • Images that display anti-government behavior or sentiment, or content that is in violation of any rules, regulations, or laws.
  • Text or images that might result in card acceptance confusion by merchants.
  • Other text or images that are deemed not suitable for any reason for use as a gift card face by GiftCards.com or our partners.

What is a Personalized Gift Card?

Personalized Gift Cards are prepaid cards that can be customized with photos, images, and embossed messages. Bearing the Visa or MasterCard logo, these cards are welcome everywhere Visa Debit cards or MasterCard Debit cards are accepted.

Unlike a store brand gift card that comes in a standard design and can only be used where it was purchased, Personalized Gift Cards are a unique gift of choice that can be redeemed online, in restaurants, at small boutiques, and virtually anywhere the recipient would like to shop.

How do I check the balance of my Personalized Gift Card?

Select “Balance” at the top of GiftCards.com to check the balance of your gift card. You will need to enter the 16-digit number on the front of the card and the 3-digit security code (CVN) found on the back of the card. You can also contact Customer Service to check the balance of a gift card.

How do I activate my Personalized Gift Card?

Select “Activate” at the top of GiftCards.com to activate your gift card. You will need to enter the 16-digit number on the front of the card and the 3-digit security code (CVN) found on the back of the card. You can also contact Customer Service to activate a gift card over the phone.

Are Personalized Gift Cards reloadable? (No)

Personalized Gift Cards are not reloadable. Once the value of the card is depleted, the card is no longer valid. However, we recommend keeping the gift card until you are certain that items purchased with the card will not need to be returned.

We offer reloadable cards to corporate customers at www.OmniCard.com.

General Gift Card

Can I replace a lost or stolen gift card?

Lost or Stolen cards can be replaced for $4.95 per card.

Can I cancel or close a gift card?

Cards can be cancelled for $7.00 per card.

Is a GiftCards.com Gift Card a credit card?

GiftCards.com Gift Cards are considered prepaid debit cards.  However, at the point of sale terminal, your gift card should be processed as a “credit” transaction to avoid needing a PIN. If you would like to use a GiftCards.com Gift Card as a “debit” transaction, contact Customer Service to obtain a PIN.

Please note, your card cannot be used at an ATM or bank to receive cash.

Will the gift recipient receive a statement?

The cardholder can review purchases or transaction history by creating an account and adding the card in the Gift Manager section. Cardholders may request an emailed transaction history by contacting Customer Service.

Cardholders do not need an account to check a card’s balance. Check the balance anytime by selecting Balance at the top of GiftCards.com.

Ordering

What is your Returns and Refunds Policy?

Due to the nature of our products, only certain types of gift cards can be returned for a refund. For full details and restrictions, please review our Returns and Refunds Policy.

What forms of payment are accepted?

We accept Visa, MasterCard, Discover, and American Express credit and debit cards registered to United States addresses. International orders will not be accepted.

Who can order from GiftCards.com?

United States residents ages 18 and older can place an order of up to 20 gift cards with GiftCards.com. International orders will not be accepted.

Does the gift recipient need to sign an agreement?

The gift card recipient accepts our Terms and Conditions either by signing the back of the card, by using the card, by receiving the card by request, or by purchasing the card online and manually checking the box, agreeing to the Terms and Conditions.

In addition, each gift card is affixed to or includes a copy of the Terms and Conditions. This Cardholder Agreement fully explains the rules regarding the use of the card as well as the fees associated with the gift card.

By purchasing a gift card from GiftCards.com, you are accepting all of the terms and usages of the GiftCards.com Gift Card.

For corporate bulk order customers ordering 10 or more gift cards, a corporate bulk order agreement must be signed and faxed to GiftCards.com at 412-921-7345 before the order can be processed. Corporate gift cards are available at www.OmniCard.com.

Can I cancel an order? (Yes)

Orders can only be cancelled before the order is printed and shipped. Orders are typically printed and shipped within one business day of the order being placed. Once the order has been printed or shipped, it cannot be canceled.

Are there dollar limits per card? (Yes)

Gift cards can be purchased in any amount from $20 to $500. Group Gift Cards can be purchased in any amount from $20 to $1000. Any increment between those limits is considered a valid gift card amount.

What should I do if my credit or debit card isn’t working?

If you’re having trouble completing an order, check the following:

  • For Visa and MasterCard, ensure the 3-digit Security Code (CVN) on the back of the card is entered correctly. For American Express, ensure the 4-digit Security Code (CVN) on the front of the card is entered correctly.
  • Ensure the expiration date is entered correctly.
  • Ensure the address entered on the gift card form matches the billing address on your credit or debit card.
  • Ensure all billing information is entered correctly by calling the issuer of your credit or debit card to confirm.

Why am I receiving an AVS Mismatch error when placing an order?

AVS Mismatch error means the billing address entered does not match the billing address on file with the issuer of your credit or debit card. Common errors include using abbreviations (e.g. “St.”) instead of spelled out words (e.g. “Street”).

Can I modify an order? (No)

Once an order is submitted, it cannot be modified. You can call us to cancel your order at no charge and place a new order, provided you do so the same day the initial order was placed.

I ordered an expedited gift card, but never received an email with tracking information.

Please confirm the email address used is correct and that the electronic delivery confirmation did not accidentally filter into a spam or junk folder. If you still cannot find the tracking information, contact Customer Service.

Shipping

How long will it take for my gift card to arrive?

On average, gift card orders placed before 10pm EST are shipped out the next business day from our Pittsburgh, PA fulfillment center. Below are estimated delivery times from the date the order was shipped:

  • USPS First Class: Estimate 5-10 business days (USPS does not guarantee delivery dates for First Class Mail)
  • USPS Delivery Confirmation: 2-5 business days (USPS Delivery Confirmation does not guarantee a delivery date but the confirmation number can be used to check the estimated delivery time)
  • FedEx Priority Overnight: 1 business day
  • FedEx Two Day: 2 business days
  • FedEx Express Saver: 3-4 business days

Please note, business days are defined as Monday through Friday, excluding holidays. Additionally, we review all orders for potential credit card fraud. If we find irregularities with a purchase, for your protection, you will receive an automated phone call to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder.

Do I need to sign for FedEx deliveries? (Yes)

FedEx requires a signature for the delivery options we have available.

Can I get a refund on shipping and handling costs? (No)

Once an order is placed, the purchaser has agreed to the Terms and Conditions which clearly state that we will not refund shipping or handling.

Can a gift card be shipped to a recipient outside of the United States? (No)

International orders will not be accepted. We will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States.

What happens if the recipient does not receive their card?

If the gift card does not arrive within the expected timeframe (depending on the shipping method selected), contact Customer Service for assistance. Have the invoice number and the recipient’s address available prior to making the call.

Using My Gift Card

Why was my GiftCards.com DEBIT purchase declined?

In order to use your gift card as a debit transaction, you will need to enter a Personal Identification Number (PIN) at the point of sale. To obtain a PIN, visit the View PIN page or contact Customer Service.

Please note: our cards cannot be used as debit cards to receive cash from an ATM or from a cashier.

Why was my GiftCards.com CREDIT purchase declined?

If the purchase is greater than the funds available on the gift card, the card may be declined. To make a purchase greater than the balance of the gift card, split the purchase into two transactions. Tell the cashier in advance the exact amount to deduct from the gift card. Then pay the balance of the purchase with a second form of payment such as cash, check, or a credit card. Please note, not all merchants are equipped to handle “split tender” transactions.

Transactions for online gambling sites, adult websites, money transfer services, PayPal, and recurring bill payment will be declined.

Can I use a GiftCards.com gift card outside of the U.S.? (No)

As of April 1, 2012, Federal regulations prohibit GiftCards.com Gift Cards from being used outside of the continental United States.

Why was my GiftCards.com Gift Card declined at a restaurant, gas station, salon, or hotel?

Payment processing terminals at restaurants, gas stations, and other service merchants vary. Review the following suggestions to ensure your gift card is accepted:

  • Restaurants and other Service Merchants – Restaurants and other service merchants such as spas or salons may automatically run an authorization transaction of 20 percent more than the total bill to ensure the gift card has enough funds to cover a gratuity. We recommend that you ask the cashier to either charge only the bill amount (minus the gratuity) or reduce the bill amount by 20 percent and retry the transaction. Be prepared to pay the bill difference with another form of payment.
  • Gas Stations – When a card is swiped at a gas station pump, the dollar amount of the transaction is unknown. So gas station pumps typically pre-authorize $75 or more on the card swiped. To avoid having this hold placed on your gift card, pay inside. Tell the attendant to only charge the amount you specify and to run the card as a “credit” transaction.
  • Hotels – At check-in, hotels may automatically place a hold on gift card funds for the estimated amount of the stay, plus up to 30 percent for incidentals. To avoid having this hold placed on your gift card, use a credit card when checking into the hotel instead. Then pay the final bill with the gift card.
  • Auto Rentals – Many car rental companies require a credit card to make a reservation. To use a gift card, reserve a car with a credit card but tell the attendant you will pay the final bill with a gift card.

Can I use a GiftCards.com Gift Card for online gambling? (NO)

All transaction attempts for online gambling sites, adult websites, money transfer services, PayPal, and recurring bill payment will be declined.

Can I withdraw money at an ATM with a GiftCards.com Gift Card? (No)

GiftCards.com Gift Cards do not have cash access and cannot be used at ATMs. We offer reloadable Visa or MasterCard reward cards with ATM capabilities on our sister site, www.OmniCard.com, for corporate customers.

Why is the merchant asking me for a PIN?

Although the front of the gift card says “Debit,” our cards can be processed either as debit or credit transactions. Credit transactions do not require a personal identification number (PIN). If you would like to use one of our cards as a debit transaction, visit the View PIN page or contact Customer Service to obtain a PIN.

Please note: our cards cannot be used as debit cards to receive cash from an ATM or from a cashier.

Can I use my GiftCards.com Gift Card with my PayPal account? (No)

GiftCards.com Gift Cards cannot be used in conjunction with a PayPal account.

What if I have trouble using my GiftCards.com Gift Card online?

If you experience difficulty using your gift card for online or telephone purchases, the most likely reason is that the merchant’s fraud screening process is matching the billing information entered at checkout with the billing information on your gift card.

To ensure trouble-free online or phone purchases, sign up for a free account at GiftCards.com, register the gift card, and assign a name and address to it.

What happens if I need to return an item purchased with my gift card?

Store return policies may vary. You may receive a credit to your gift card, a cash refund or even a store credit, depending on the particular store. A credit to your account may take up to one week to process before it’s available for use.

Please note that GiftCards.com Gift Cards are not reloadable. If the original purchase depleted the value of the gift card, the account would automatically close. If the merchant insists on crediting the closed account, the account can be reopened and the gift card reissued for a fee of $4.95 which is deducted from the gift card value.

Pricing Per Gift Card

ATM Card Fees

Gift Cards with ATM access are not available from www.GiftCards.com.

We do offer a reloadable card with ATM access at www.OmniCard.com.

What is the cost to purchase a GiftCards.com Gift Card?

Despite being the most customizable online gift card retailer in the industry, our prices are also lower than our competitors. Review our fee schedule for more information.

Group Gift

Can I modify a Group Gift Card once it has been created? (Yes)

Several elements of our Group Gift Cards can be changed after being created including the monetary goal and the expiration date.

How many people can donate to a Group Gift Card?

There is no limit to the number of people who can contribute to a Group Gift Card. Each person who makes a donation has the option to leave a personalized message and upload a photo to be printed on the greeting card that will be delivered along with the gift card.

How do I tell people about my Group Gift Card?

While creating a Group Gift Card, you will be given the option to send an announcement via e-mail and your social media accounts such as Facebook and Twitter.

Can I personalize a Group Gift Card? (Yes)

Like our Personalized Gift Cards selection, you can choose from hundreds of Group Gift Card designs to find the image that is perfect for the occasion.

Can I exceed my initial Group Gift goal? (Yes)

Your Group Gift Card will remain active until you close it and complete the redemption process.

Do I have to wait until my goal or expiration date is reached to redeem a Group Gift Card? (No)

Group Gift Cards can be closed and redeemed at any time.

Are the card fee and shipping costs deducted from the Group Gift Card?

You have the option of having these fees deducted from the Group Gift Card amount or paying these fees separately by credit card.

What is a Group Gift Card?

Group Gift Cards provide an easy and convenient method for individuals to contribute money towards a single gift card. You can set up a Group Gift Card for a wedding, baby shower, graduation, teacher appreciation, or any other event where people are likely to pool money for a single gift rather than purchase individual items. You can also set up a Group Gift for yourself to raise money for a favorite cause, charity, or a fantastic celebration.

Group Gift Card organizers can notify family and friends via e-mail or social media channels like Facebook and Twitter. Anyone can contribute to a Group Gift Card. Once the goal or expiration date has been met, the gift card and personalized greeting card will be processed and shipped to the recipient. With a maximum value of $1000 each, recipients raising more than $1000 will receive multiple gift cards.

Buying Discount Gift Cards

Are discount gift cards guaranteed? (Yes)

We offer a purchase guarantee on discount gift cards up to 100 days from the date of purchase and a maximum of $1000 per customer. (This guarantee does not apply to electronic gift codes or mobile gift codes.)

Why were some of the discount gift codes I ordered removed from my invoice?

Discount gift codes are re-validated prior to billing completion. If we find an invalid discount gift code, we remove it from the customer’s invoice.

Why did a discount gift card in my shopping cart disappear from my invoice?

Discount gift cards and gift codes are sold when the transaction completes on a first come, first served basis. Your invoice reflects the discount gift cards and gift codes successfully purchased.

Can a Discount Gift Code be used in a merchant store? (No)

Discount Gift Codes are for online or telephone purchases.

Can I return a Discount Gift Code that I decide not to use? (No)

Discount Gift Codes cannot be returned or issued for a refund.

What is a Discount Gift Code?

A Discount Gift Code is a virtual gift card that can be delivered quickly via e-mail and can be used immediately for online or telephone purchases.

Selling Gift Cards for Cash

How do you recommend I send card(s) to you?

We recommend mailing gift cards First class insured or with tracking. We are not responsible for gift cards lost in the mail.

Can I sell a paper gift certificate? (No)

We only accept plastic gift cards or select merchant gift codes.

What cards do you accept?

We accept hundreds of the most popular merchant gift cards. To see the current list of gift cards accepted, visit the Sell Gift Cards page and select the Merchant drop-down list. The merchant list is updated daily, so check back often.

Is there a minimum or maximum card value required for submission? (Yes)

The gift card balance must be between $20 and $300, without a pending expiration date.

Will you accept merchandise credits? (No)

We do not accept merchandise credits.

Is there a limit to how much I can sell you? (Yes)

We accept no more than $750 per household within a three-month, rolling calendar.

How long will it take to receive a check after I mail in my gift card(s)?

After receiving your gift card(s), we will verify the balance of each card to ensure the dollar amount is not less than $20 or more than $300. Upon verification, we will send payment for the appropriate amount within two business days. Please note, business days are defined as Monday through Friday, excluding holidays.

If I sell you my gift code, do I still have to mail in the plastic card? (No)

Plastic gift cards do not need to be mailed in after the gift code is sold to us. We have controls in place to ensure gift cards are no longer valid after the code is submitted.

Why was I not allowed to sell my gift card or gift code to GiftCards.com?

Gift cards and gift codes are declined for the following reasons:

  • Gift card or code details entered incorrectly.
  • Balance less than $20 or more than $300.
  • Pending expiration date on code or card.
  • User exceeded limit of selling no more than $300 in 30 days or $750 in 3 months.

Virtual Gift Cards

Where can I use a Virtual Gift Card?

Virtual Gift Cards can be used to make purchases on the Internet and by telephone from any merchant that accepts Visa Debit cards. It may not be used for transactions that require a physical card.

Transactions for online gambling sites, adult websites, money transfer services, PayPal, and recurring bill payment will be declined.

Do Virtual Gift Card funds expire? Are there usage or monthly fees?

All Virtual Gift Cards have a seven-year expiration date from the time of purchase. There are no fees associated with using our gift cards to make a purchase; however, cards that are inactive for more than 12 consecutive months will be charged a $4.95 per month inactivity fee.

Please refer to the Terms and Conditions delivered with your card.

Can the balance on a Virtual Gift Card be negative? (Yes)

Any purchase for an amount greater than the available balance on a Virtual Gift Card should be declined. However, if a merchant submits a compromised authorization, it’s possible for the combination of pending approvals to result in a negative balance.

What if the recipient does not receive the Virtual Gift Card?

Since a physical gift card is not mailed, the recipient will receive notification of the gift via e-mail. Instruct the recipient to check e-mail as well as any SPAM folders or automatic filters. You and the recipient will receive a second reminder e-mail if the Virtual Gift Card is not claimed within a few hours. If the gift card does not arrive within the expected timeframe, contact Customer Service for assistance. Have the invoice number and the recipient’s e-mail address available prior to making the call.

Will I be charged a fee to use a Virtual Gift Card? (No)

There are no fees associated with using Virtual Gift Cards.

Can a Virtual Gift Card be used for foreign purchases? (No)

Virtual Gift Cards may be not used for foreign purchases.

Can I convert a Virtual Gift Card to a physical gift card? (No)

We cannot transfer funds from a Virtual Gift Card to a physical gift card.

Is there a minimum or maximum value for a Virtual Gift Card? (Yes)

Virtual Gift Cards can be purchased in any amount from $20 to $500.  Any increment between those limits is considered a valid gift card amount.

How do I check the balance of my Virtual Gift Card?

Select “Balance” at the top of GiftCards.com to check the balance of your Virtual Gift Card. You will need to enter the 16-digit Virtual Gift Card number. You can also contact Customer Service to check the balance of a gift card.

Where can I find my whole Virtual Gift Card number?

The Virtual Gift Card number is displayed when a free GiftCards.com account is created and the Virtual Gift Card is registered.

ATM Card

Can I withdraw money at an ATM with a GiftCards.com Gift Card? (No)

GiftCards.com Gift Cards do not have cash access and cannot be used at ATMs. We offer reloadable Visa or MasterCard reward cards with ATM capabilities on our sister site, www.OmniCard.com, for corporate customers.

PicPaid

When will I get paid if my photos are used?

PicPaid artists reaching at least $20 in commission will receive a check the following month.

How do I register or sign up to be a PicPaid artist?

Create a free GiftCards.com account then sign up to be a PicPaid Artist.

The on on-screen instructions are simple. Be prepared to enter a few details such as your artist name, a brief bio, and links to your social media pages so customers who enjoy your work can become fans. Once your landing page is created, share it with family and friends. The more visibility your designs get, the more money you’ll make!

What is PicPaid?

PicPaid harnesses the creative power of a thriving artist community. From professional photographers and graphic designers to everyday people who are simply creative, our PicPaid community has contributed thousands of gift card designs to our Predesign Gallery.

For each design purchased by a customer, PicPaid artists receive a $0.25 commission.

Do I have to order a Personalized Gift Card to be included in the PicPaid program? (No)

Although people who upload photos to make Personalized Gift Cards are offered the opportunity to become a PicPaid artist in the process, that is not the only way to submit artwork. Upload images directly through your artist profile. Photos submitted will be reviewed and approved before being added to the gallery.

Are there image guidelines that must be followed?

All images are subject to review and must meet regulatory requirements.

For best results, uploaded images must be at least 640 × 480 pixels and must be in one of the following formats: .jpg, .gif, or .png.

Images that contain the following will not be accepted:

  • Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness.
  • Celebrities, professional athletes, actors, cartoons, or computer game figures that are the sole focus of the image.
  • Advertising or promotional materials or branded products.
  • Phone numbers, addresses, URL addresses, account or PIN numbers.
  • Violent, bloody, indecent, nudity or semi-nudity, obscene, maltreatment under 18 content.
  • Culturally or socially insensitive texts or images, or those that show anti-social behaviors.
  • Images that display firearms or weapons in a threatening manner.
  • Texts or images that display the views, opinions or beliefs of political groups or religions.
  • Libelous or derogatory or defamatory content.
  • Discriminative or provocative content.
  • Numbers, texts or images that might induce misunderstanding.
  • Images that display anti-government behavior or sentiment, or content that is in violation of any rules, regulations, or laws.
  • Texts or images that might result in card acceptance confusion by merchants.
  • Other texts or images that are deemed not suitable for any reason for use as a gift card face by GiftCards.com or our partners.

How long does it take for my image(s) to be reviewed?

Images are typically reviewed within one business day.

Please note, business days are defined as Monday through Friday, excluding holidays