All Frequently Asked Questions

 
1.   Why was my GiftCards.com™-purchased gift card declined when I tried to use it?
2.   Does my GiftCards.com™ gift card expire?
3.   What happens if there are still funds available when my gift card expires?
4.   Are there any restrictions on the photos I can use for the Create-A-Card feature?
5.   Can my GiftCards.com™ Gift Card be non-personalized?
6.   What is the cost to purchase a GiftCards.com™ Gift Card or VirtualGift Account?
7.   What forms of payment are accepted when ordering a GiftCards.com™ Gift Card or VirtualGift Account?
8.   Can my card be shipped to a recipient outside of the United States?
9.   Once I have ordered a card, how long will it take to arrive?
10.   Can I cancel an order already placed with GiftCards.com?

1.   How do I design my own Create A Card?


1.   Are there service fees deducted from gift cards?
2.   What is a GiftCards.com™ Gift Card?
3.   How does a GiftCards.com™ Gift Card differ from a traditional credit card?
4.   Is the GiftCards.com™ Gift Card a credit card?
5.   Does my Gift Card have a PIN?
6.   Is my Gift Card reloadable?
7.   What financial institution issues the GiftCards.com™ Gift Card?
8.   Who might like a GiftCards.com™ Gift Card?
9.   Is there a fee to create an account?
10.   Will the gift recipient receive a statement?

1.   How do I order a Gift Card?
2.   Can I modify an order once it has been placed?
3.   What should I do if I'm having trouble purchasing a Gift Card with my credit or debit card?
4.   Is there a minimum dollar amount for cards ordered on www.GiftCards.com?
5.   Is there a maximum dollar amount for cards ordered on www.GiftCards.com?
6.   Why am I receiving an AVS Mismatch error while trying to place my order?
7.   Who can order the GiftCards.com™ Gift Card?
8.   Does the gift recipient need to sign an agreement?

1.   Does someone need to sign for orders delivered by FedEx?
2.   What should I do if the recipient does not receive their card?
3.   Can I obtain a refund on shipping and handling costs?

1.   Purchasing Issues
2.   How do I use my Gift Card?
3.   Where can I use my GiftCards.com™ Gift Card?
4.   Can I use the GiftCards.com™ Gift Card outside of the U.S.?
5.   Can I use the GiftCards.com™ Gift Card at online gambling sites?
6.   Can I use my GiftCards.com™ Gift Card for recurring payments, like my phone or electric bill?
7.   Can I use my GiftCards.com™ Gift Card in conjunction with my PayPal account?
8.   Can I deposit my GiftCards.com™ Gift Card balance into a bank account?
9.   Can I use the GiftCards.com™ Gift Card at an ATM to withdraw money?
10.   Can I use my GiftCards.com™ Gift Card at restaurants?
11.   Can I use my GiftCards.com™ Gift Card for gasoline purchases?
12.   Can the gift card ever have a negative balance?
13.   Why is the merchant asking me for a PIN?
14.   What happens if I need to return an item purchased with my gift card?
15.   Can I make a purchase for more than the amount remaining on my gift card?
16.   Can I transfer funds from one gift card to another?
17.   What happens if my GiftCards.com™ Gift Card is lost or stolen?

1.   ATM Card Fees

1.   What is Group Gift?
2.   Can I modify my Group Gift once it has been created?
3.   How many people can donate to my Group Gift?
4.   How do I tell my friends, relatives and co-workers about my Group Gift?
5.   Am I limited to certain gift card designs for my Group Gift?
6.   Can I exceed my initial Group Gift goal?
7.   Do I have to wait until my monetary goal or expiration date is reached before redeeming the Group Gift?
8.   Are the card fee and shipping cost deducted from the Group Gift?

1.   What cards do you accept?
2.   Is there a minimum or maximum card value required for submission?
3.   Will you accept a merchandise credit?
4.   Is there a limit on how much I can sell to you?
5.   How do you recommend I send the card(s) to you?
6.   After I mail in my gift card(s) to you, when will I receive my check?
7.   What does MoneyGram require in order to pick up my cash?
8.   When will I receive my reference number so I can pick up my MoneyGram payment?
9.   Why is there a $2.95 if I choose a plastic gift card?
10.   Am I able to sell a paper gift certificate?

1.   How is a VirtualGift account delivered?
2.   How long does it take for a VirtualGift account to be processed and delivered?
3.   Where can I use a VirtualGift Account?
4.   How do I check my balance for my VirtualGift Account?
5.   Can a VirtualGift Account be used for foreign purchases?
6.   What if the recipient does not receive the VirtualGift account?
7.   How do I claim my VirtualGift Account? (Instructions)
8.   What fees are associated with the VirtualGift Account?
9.   What is the minimum/maximum value for a VirtualGift Account?
10.   Where can I find my whole VirtualGift Account number?
11.   Can the balance on a VirtualGift Account ever become a negative balance?
12.   Can I convert my VirtualGift Account into a regular gift card?
13.   Is there an additional charge for using the VirtualGift Account for a foreign purchase?
14.   What happens if there are still funds available when my VirtualGift Account expires?
15.   Does the VirtualGift Account expire?

1.   Can my card be used at an ATM?

1.   What is PicPaid?
2.   How do I register / signup for the PicPaid program?
3.   How does the PicPaid program work?
4.   Do I have to order a Create-A-Card for my image to be included in the PicPaid program?
5.   Are there image guidelines that must be followed?
6.   How long does it take for my image(s) to be reviewed?
7.   When will I get paid if my photos are used?

GiftCards.com has been selling gift cards since 1999. We manufacture our own gift cards in a 20,000 square foot, high security facility. We are Visa®, MasterCard® and Discover® certified which allows us to make your customized gift and greeting cards on demand - in house, we do not outsource. We own our own call center, where we use US employees to take your customer service calls. We do not outsource any software development, quality assurance, or design work for our site. We are proud to support our employees' many charities, and we hope you come back to visit and purchase from us often.