All Frequently Asked Questions

GiftCards.com™ Visa® Debit Gift Cards do NOT require a PIN. If you find the merchant is requesting a PIN the merchant ran the card through incorrectly as a debit transaction. Please inform the merchant to run the Card through as if it were a credit card and this will eliminate the request of a PIN from the terminal that the card is being swiped through.



If you have purchased a GiftCards.com™ ATM Visa® Gift Card, please refer to the FAQ's under the 'ATM Card' category.

You can easily activate your gift card by clicking here or calling our toll free number (1-877-944-3822) that is provided on the back of your GiftCards.com™ Visa® Debit Gift Card. When activating your card by phone, choose option #1 on the phone menu.


Using the website or the phone:

1. Enter the 16-digit card number on the front of the gift card.

2. Enter the three digit CVN number located on the back of the gift card. (The last 3 digits on the right.)

3. Enter the activation code. (This code should have been provided to you by the person or company that gave you the card).

4. If you do not know the activation code, please contact the person or company that gave you the gift card. For security purposes, Customer Service staff at GiftCards.com™ are not permitted to provide activation codes.
Your activation code is only available from the person or company that gave you the gift card.

Our GiftCards.com™ Visa® Debit Gift Cards do NOT have the capability to have funds added to them. Corporate clients that have established a GiftCards.com™ CoBrand however have the option to purchase reloadable cards.

You can easily check your balance anytime by clicking here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com™ Visa® Gift Card. Tracking your purchases and returns will help you remember the gift card balance. The merchant cannot tell you how much money you have remaining on the gift card. Knowing your balance before you shop will help assure that your gift card is accepted.



If you have purchased or were given a GiftCards.com™ ATM Visa® Gift Card, you can check your balance at any ATM that displays the Cirrus and/or Interlink logo. There is a fee of $1.00 per balance inquiry that is applied directly to the gift card. For additional information regarding the GiftCards.com™ ATM Visa® Gift Card, please refer to the FAQ's that are associated with the ATM gift card.

The fees associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card are explained at: http://www.giftcards.com/company/fee_schedule.html

Typically, all gift cards are mailed the next business day after the order is placed, provided the purchase is verified with the bank, with the purchaser and the order is placed before 4:30 PM ET. Typically, recipient should receive the gift card within 2 to 9 business days after the order was placed.

Virtual Gift orders made Monday through Friday between 8am - 5 pm will be processed within 24 hours; orders made after 5pm on Friday may take upwards of 48-72 hours to process.

You may withdraw up to $150 per day using the GiftCards.com™ Visa® ATM gift card. Funds cannot be withdrawn beyond the available balance.

The GiftCards.com™ Visa® Debit Gift Card is a prepaid debit gift card that lets you or your recipient shop at millions of locations - anywhere Visa® Debit Cards are accepted. It looks like any Visa® Debit Card, but because it is a prepaid gift card, your spending is limited to the amount of money placed on the gift card by the purchaser.



Each time you use your gift card, the purchase amount is automatically deducted from your gift card balance. Before you go shopping, you'll need to know how much money you have available. The merchant cannot tell you how much money you have remaining on the gift card.



Knowing your balance before you shop will help assure that your gift card is accepted. You can check your balance anytime by clicking here.



If you received or were given a GiftCards.com™ ATM Visa® Gift Card that bears the Cirrus and Interlink logo on the backside of the gift card, the card can be used to withdraw cash from an ATM that also displays the Cirrus and/or Interlink logo. Please see additional FAQ's specific to the GiftCards.com™ ATM Visa® Gift Card by reviewing the information under the 'ATM Card' category.

When a VirtualGift is purchased, the recipient of the gift will be sent an Electronic Greeting via email providing them with instructions for activating and viewing their VirtualGift information. The recipient of the VirtualGift must create a free account on our website in order to activate and manage their gift. You can create a free account with us anytime by clicking here. The VirtualGift information is only sent to the recipient of the card and not to the card purchaser. The recipient does not receive a plastic gift card, but can view their VirtualGift information through our website at www.giftcards.com. VirtualGifts can be used for online and phone purchases only. They cannot be used for transactions that require a physical card.

We accept Visa, MasterCard, and AMEX only for online consumer orders. If you are a corporate client purchasing in bulk, meaning 10 or more gift cards, then check or wire payments are also accepted. We do not accept Discover.



*Please note when paying with a check for corporate bulk orders, we wait 7 business days from the date the check was deposited into our account until we can process the order. Please keep this in mind when ordering your gift cards if you need them by a specific date. Wire transfer is recommended for corporate clients. Once we receive the funds and the corporate bulk order agreement is signed and faxed back to GiftCards.com, the order can be processed and shipped out immediately.

The GiftCards.com™ Visa® Debit Gift Card is a prepaid debit gift card that lets you or your recipient shop at millions of locations - anywhere Visa® Debit Cards are accepted. It looks like any Visa® Debit Card, but because it is a prepaid gift card, your spending is limited to the amount of money placed on the gift card by the purchaser.



Each time you use your gift card, the purchase amount is automatically deducted from your gift card balance. Before you go shopping, you'll need to know how much money you have available. The merchant cannot tell you how much money you have remaining on the gift card.



Knowing your balance before you shop will help assure that your gift card is accepted. You can check your balance anytime by clicking here.



If you received or were given a GiftCards.com™ ATM Visa® Gift Card that bears the Cirrus and Interlink logo on the backside of the gift card, the card can be used to withdraw cash from an ATM that also displays the Cirrus and/or Interlink logo. Please see additional FAQ's specific to the GiftCards.com™ ATM Visa® Gift Card by reviewing the information under the 'ATM Card' category.

Your gift card expires on the last day of the expiration month printed on the front of the card. If purchased before 10/22/2009, your card will expire in 24 months from the issue date. If purchased after 10/22/2009, your card will expire in 12 months from the issue date. For Corporate clients, this date may be shorter - please contact the company that purchased your gift card for further details.

GiftCards.com™ Visa® Gift Cards are issued by CenterState Bank of Florida.

The GiftCards.com™ Visa® Debit Gift Card is Visa-branded and resembles regular credit and debit cards. The difference: prepaid debit cards are spending tools that have been funded, in advance, by the card purchaser. If a company or an individual gives someone a GiftCards.com™ Visa® Debit Gift Card, they've already applied a fixed amount of funds to the card. Once this amount is completely spent, the recipient can either dispose of the card or retain it as a keepsake of the original gift. By contrast, traditional credit cards are not only for making purchases, but are designed as potential, long-term tools for credit-building and personal financial transactions.

We encourage you to use the entire gift amount before the gift card expires. When your card expires, the funds are no longer available. The card and the underlying funds expire at the same time.

No, you cannot transfer funds from one gift card to another.

The GiftCards.com™ Visa® Debit Gift Card is NOT a Visa® Credit Card it is a Debit card, but should be put through at the point of sale as a Credit. We know, its confusing. The gift card carries a fixed cash amount determined by the purchaser at the time of purchase. Each time the gift card is used, the purchase amount is deducted from the available balance.

We do not offer online statements for the cardholder. If you would like to review purchasees for a gift card please call us at 877-944-3822. We also do not offer mailed paper statements of gift card transactions or histories. You can review your current balance, online FREE of charge on www.GiftCards.com.

If your gift card is lost or stolen, please contact us immediately by calling our toll free number at 1-877-944-3822. Be sure to give as much detailed information as possible to ensure that proper investigation can be handled in an expeditious manner.
Typically we will deactive your stolen card, and reissue you a new card.

Any authorization request that is greater than the gift cards available balance will be declined. However, there can be times when a Visa® merchant puts an item through without prior authorization. If this happens and you exceed your gift card's limit, you will be billed for the excess amount. If the negative amount is greater than $5.00, then a $15.00 service fee may be added to the total amount due.



Before making a purchase and to avoid charges,you may check your balance anytime by clicking here.

The GiftCards.com™ Visa® Debit Gift Card allows you or your recipient to shop at millions of locations worldwide - anywhere Visa® Debit Cards are accepted. It looks like any Visa® Debit Card, but because it is a prepaid card, your spending is limited to the amount of money placed on the card by the purchaser.

Each time you use your gift card, the purchase amount is automatically deducted from your card balance. Before you go shopping, you will need to know how much money you have available. The merchant cannot tell you how much money you have remaining on the gift card.



Knowing your balance before you shop will help to ensure that your gift card is accepted. You can check your balance anytime by clicking here or by calling the toll free number at 1-877-944-3822.



If you purchased or were given a GiftCards.com™ Prepaid ATM Card that bears the Cirrus and Interlink logo on the backside of the card, that means it offers you the ability to withdraw cash from an ATM that also displays the Cirrus and/or Interlink logo. Please see additional FAQ's specific to the GiftCards.com™ ATM Visa® Gift Card under the 'ATM Card' category.

No, there is not a fee to create a corporate or consumer account. Once you have signed up for a corporate account you have access to many features such as reminders, alerts, invoice history, repeat ordering based on past order history, white listing of your credit cards for easy purchases, and much more!



To obtain more information on our corporate bulk order options, please contact a Sales Executive through our Corporate Contact Form.

Anyone. Friends, relatives, business associates companies use gift cards as incentives, corporate gifts, rebate programs, rewards and more. It's a gift that can be used everywhere Visa® Debit Cards are accepted.

For some orders, our security system is unable to completely verify the information being entered for the card purchase. These orders require a higher level of verification to protect our customers. To accomplish this higher level of verification, we issue one small charge ($1.00 to $1.40) to the credit card being used to purchase your gift card(s), which you need to check online at your banks site and then provide us with this number.

To verify your order, you must verify the amount of the charge placed on your bank statement.



You can check your online bank statement to obtain the $1.00 to $1.40 charge, or you can call your bank to obtain the amount that we charged to your card. Please note that this charge may not show up on your bank statement until the next business day.

We send you an email that contains a link, www.giftcards.com/verify. When you click on this link in the email, you will be taken to a specific page on our website. At this webpage, you enter the invoice number from your card order and the amount of the one small credit card charge. When the one charge is verified by our system, your order will be processed. Your credit card will be billed for the purchase amount MINUS the small credit card charge. The funds will be loaded onto the card(s) in your order. If you use the same credit card for future orders, you will no longer have to verify credit card amounts.

Yes, you can pay a bill with your gift card. Just click on the 'Pay a Bill with Your Gift Card' link on the home page. Start with Step 1 and enter your merchant gift card and the card balance. The redemption rate will automatically populate for you. Redemption rates vary per merchant. Complete Step 2 by entering your contact information. Print the form, then simply mail the form, a copy of your bill, and your gift card to Giftcards.com. The mailing address is printed on the form. We recommend mailing your gift card First Class Insured mail with tracking. We are not responsible for gift cards lost in the mail. We are not responsible for late payments. When we receive your gift card we will verify the card balance and pay the bill!

When your gift card arrives at Giftcards.com we will verify the balance and pay the bill within 24 hours, Monday through Friday. If the bill can be electronically paid it will take approximately 3 days. If the biller does not accept electronic payment, a check will be sent. Please note: We are not responsible for any late fees or finance charges associated with your bill.

Any bill! Yes, we mean any bill! You can pay your Macy's charge bill with a gift card from Best Buy. You can pay your local electric bill, your heating bill, your cable bill, etc.

ANY BILL!

We accept over 200 merchant cards. You can check the list of merchants by clicking on 'Pay a Bill with Your Gift Card'.

When the bill is submitted for payment you will receive an e-mail.

We recommend using insured, certified, or priority mail to insure delivery to us. We are not responsible for lost cards in the mail or late deliveries to our facility.

No, the entire redemption value of the gift card will be applied to the bill. We will not do a split payment.

No, we will not accept personal checks or cash.

If you experience difficulty using your gift card for online or telephone purchases it is possible that the address that was used at the time the gift card was purchased is different from your current address. Most online and telephone purchases require that the billing address for your purchase match the address on file for your GiftCards.com™ Visa® card. You can update your gift card settings by registering your gift card online at www.Giftcards.com Click on Account Signup to create your free account. After the account has been created you can access it by clicking on My Account. Next, go to Gift Manager to view your account information. To change your address click on the View Info link. Then you can make the necessary changes to your address. Click Update to save your changes.

You can use your GiftCards.com™ Visa® Gift Card outside of the United States at any location that accepts Visa® debit cards.
For information on conversion fees, please see our fee schedule by clicking: http://www.giftcards.com/company/fee_schedule.html

No, the GiftCards.com™ Visa® Gift Cards cannot be used for online gambling, as the transaction will be declined.



Other locations that GiftCards.com™ Visa® Gift Cards can not be used are at money gram services such as Western Union, PayPal accounts, adult websites, and for repeating bill payments.

The GiftCards.com™ Visa® Debit Gift Card can be used at any merchant location that accepts Visa® debit cards.



The only locations that GiftCards.com™ Visa® Gift Cards can not be used are at online casino sites, money gram services such as Western Union, PayPal accounts, adult websites, and for repeating bill payments.



If you have purchased or were given a GiftCards.com™ ATM Visa® Gift Card you can withdrawal cash from any ATM that displays the Cirrus and/or Interlink logo.

No, the GiftCards.com™ Visa® Gift Card does not have cash access and cannot be used at an ATM.

There may be a few reasons for purchases being declined:



Was the gift card balance less than the attempted purchase amount? You may inform the merchant of the remaining balance on the gift card and use another form of payment to pay the difference first then have the merchant process the gift card.

Did the merchant try to process the gift card as a Debit rather than a Credit? Most of the gift cards that we sell are standard gift cards with a VISA logo and not ATM debit cards. Although your standard gift card may say DEBIT on the front, it is NOT linked with a PIN number. Unless your card has the Cirrus/Interlink logo on the back, it can only be used by selecting Credit, swiping your card, and signing for your purchase. Just tell the cashier to run it through like a Credit card and not as a Debit.
Most restaurants, hotels, rent-a-car companies, and cruise lines -- require the gift card have an available balance 20% greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.

Use of the gift card at automated fuel dispensers requires a minimum balance of $50-$75. However, only the actual amount spent will be deducted from the gift card and the remaining funds will be added back to your gift card in 3-5 business days.

Occasionally, the authorization systems at some merchants may insist that the gift card be run as a debit and that a PIN must be entered. In most cases, if you hit 'clear' and then 'enter' on the PIN pad, it will run the card as credit.

Yes. However, you should be aware when using our gift cards at a gas station, it's best to take the card inside & see the attendant. Because the final amount of your gas purchase is unknown at the time you swipe your card, the gas pump automatically places a $50-$75 authorization hold on the card in order to anticipate your final purchase amount. The actual price will be finalized and any unused funds will be added back to your card in 3-5 business days. Watch our Video Help here.

Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa® transaction. They may credit your GiftCards.com™ Visa® Debit Gift Card, provide a cash refund, or issue a store credit. Please note, GiftCards.com™ is not responsible for returns or credits onto your gift card; you are solely responsible for working directly with the merchant that you are requesting a refund or credit for previously purchased items. If the full balance of your gift card is used for a purchase, making the balance $0.00, the gift card account will automatically be closed. Should you return the merchandise purchased on your gift card after the account is closed, we will reissue a gift card for a $5.00 fee, which is deducted from the gift card value.

Yes. However, you should be aware that restaurants' credit card machines are designed to accommodate gratuity. Since the standard gratuity is 20%, their terminals automatically preauthorize for the total bill plus the gratuity-whether you put the tip on the card or not. If the amount you have on the card is very close to the amount of the bill, your gift card may be declined. Watch our Video Help here.

No, the GiftCards.com™ Visa® Debit Gift Card cannot be used for recurring bill payments.

If not, please use another form of payment to pay for the difference first and then use your gift card to pay for the remainder, or the last portion of the purchase. Merchants can use multiple forms of payment to pay for your purchases.



Remember, you can easily check your balance anytime by clicking here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com™ Visa® Gift Card.

No. A Visa® gift card cannot be used in conjunction with your PayPal account.

Giftcards are not accepted for PayPal transactions. Giftcards cannot be converted to cash and cannot be used for traveler's checks, money orders, PayPal accounts, etc.

No. Gift cards can only be used for credit purchases.

You may withdraw up to $150 per day using the GiftCards.com™ Visa® ATM gift card. Funds cannot be withdrawn beyond the available balance.

Once you are in receipt of your GiftCards.com™ ATM Visa® Gift Card, you need to activate your card by registering your ATM Gift Card online through our Gift Manager. Before you can take advantage of our Gift Manager, you will need to have a free account set up with GiftCards.com. Sign-up for your free Gift Manager Account here.



Once you have registered your gift card, your PIN number will be displayed. Please make a note of this number and keep it in a secure place for future reference.



If you forget your PIN, you can request another PIN by simply going to your online account and choosing the option to obtain a new PIN. A $0.50 fee is applied to the gift card for all new PIN requests.

Yes, you can use your GiftCards.com™ ATM Visa® Gift Card at any ATM location that displays the Cirrus or Interlink logo worldwide. Fees are associated to both domestic and international withdrawals and are as follows:



$3.25 per each Domestic ATM Withdrawal

$5.00 per each International ATM Withdrawal

There is a $0.50 fee for each ATM - PIN based transaction.

No, you can NOT add funds to the GiftCards.com™ ATM Visa® Gift Card.

Yes, you can obtain cash back from a merchant location that displays the Cirrus or Interlink logo. A $3.25 Cash Advance Fee is assessed to your GiftCards.com™ ATM Gift Card per cash advance transaction.

You can use your ATM card at any ATM machine that bears the Cirrus and Interlink logo.

There is a $0.50 fee for each PIN based transaction. International usage and fees may be applicable depending on the country's regulations.



The fees associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card are explained at: http://www.giftcards.com/company/fee_schedule.html

ATM cards provide you with a convenient way to get cash and check how much money you have in your gift card. ATMs make cash available 24 hours a day, seven days a week at many locations. You can use ATMs that display the Cirrus or Interlink logo which are located at several bank locations, as well grocery and drug stores, office buildings, and street corners across the United States and worldwide.



ATM cards can often be used to buy things. When you buy something using your ATM card, the money is taken directly from your gift card. Some stores allow you to get cash back from your gift card when you buy something with your GiftCards.com™ ATM Visa® Gift Card.

Yes, you can check the balance on a GiftCards.com™ ATM Visa® Gift Card. Inquiries can be made at an ATM machine that displays the Cirrus and or Interlink logo. The cost is $1.00 per balance inquiry and is deducted directly from the GiftCards.com™ Visa® ATM card. The $1.00 fee is in addition to any fee charged by the bank or owner for use of the ATM.

Yes, if you have purchased or were given a GiftCards.com™ ATM Visa® Gift Card, a PIN is required. To identify if you have a GiftCards.com™ ATM Visa® Gift Card, please refer to the back of your gift card. If your gift card displays the Cirrus and Interlink logo, then the gift card is a GiftCards.com™ ATM Visa® Gift Card.

You have 3 attempts at using your GiftCards.com™ ATM Visa® Gift Card at ATM locations. If you do not know your PIN and attempt to withdraw funds, the ATM will lock your account for security purposes. Your account will not be available for 24 hours thereafter.



You may obtain your PIN from your account that you have created online when registering and activating your GiftCards.com™ ATM Visa® Gift Card. You can register your card by creating a free account with us anytime by clicking here.

You need to contact us immediately if any type of GiftCards.com™ gift card has been lost or stolen.



To report a lost/stolen VISA gift card, contact our toll-free number at (877) 944-3822. Our customer service team is available 24/7. Please provide as much information as possible. GiftCards.com™ will conduct a complete investigation and will close the gift card immediately.



You do have the option to have a replacement ATM gift card reissued to you and any unused funds will be transferred to the new gift card. There is a $5.00 administration fee to have a new gift card reissued back to you.

Yes, you can change your PIN at any point by requesting a PIN change. You can do this by logging into your online account and submitting the appropriate request online. A new PIN will be generated and a fee will be assessed to your gift card: the fee is $0.50 per PIN change.

When a VirtualGift is purchased, the recipient of the gift will be sent an Electronic Greeting via email providing them with instructions for activating and viewing their VirtualGift information. The recipient of the VirtualGift must create a free account on our website in order to activate and manage their gift. You can create a free account with us anytime by clicking here. The VirtualGift information is only sent to the recipient of the card and not to the card purchaser. The recipient does not receive a plastic gift card, but can view their VirtualGift information through our website at www.giftcards.com. VirtualGifts can be used for online and phone purchases only. They cannot be used for transactions that require a physical card.

Orders placed after 5pm eastern time on Sunday through 5pm eastern time on Friday are typically processed within 24 hours. Orders placed after 5pm eastern time on Friday through 5pm eastern time on Sunday could take 48 – 72 hours for processing.
The recipient should receive the card within a few hours after it has been processed.

Your VirtualGift account can be used online or over the phone through merchants that accept Visa.

It cannot be used for transactions that require a physical card. An example would be a restaurant.



The VirtualGift cannot be used at online casino sites, money gram services such as Western Union, PayPal accounts, adult websites, or for repeating bill payments.

Yes, the VirtualGift Account can be used for internet and phone purchases that are made internationally and accept Visa.

Since the GiftCards.com™ VirtualGift is never sent as a physical gift, the recipient needs to create an account and access their VirtualGift through the Gift Manager. You can create a free account with us anytime by clicking here.

There are no usage fees, however there are purchasing fees. The fees associated with VirtualGifts are explained at: http://www.giftcards.com/company/fee_schedule.html

The minimum face value is $20.00 and the maximum value is $200 and any increments in between.

The VirtualGift card number can be found in your account when you register your Virtual Gift - under Gift Manager

Any purchase that is attempted to be authorized for an amount that is greater then the available balance on the VirtualGift Account will be declined. However, if an appropriate authorization is not presented to GiftCards.com, there is a possibility of the card reaching a negative balance once the full amount of a transaction is presented on any previously approved authorized transactions.

The same rules that apply for our Standard gift cards will apply to the VirtualGift in respect to foreign purchase fees. International Fee conversion is subject to a 3% conversion along with a $2.00 flat fee per transaction.

No, unfortunately we are unable to transfer funds from your VirtualGift to a plastic gift card.

You can check your balance on your VirtualGift Account 2 ways:

1. You can check your balance anytime by clicking here and entering in your account information.

2. Call our automated system at 1-877-944-3822 with your account information and select the appropriate choices.

A new VirtualGift Account can be supplied upon request to replace an expired VirtualGift Account.

Yes. The expiration date is 12 months from date of issue, however you can get a new card issued to you at no fee within 5 years according to the CARD act.

How to Claim Your Virtual Giftcard
The Recipient will receive an email, after you buy them a Virtual Gift. In the email - the recipient clicks the confirmation link. They then go to the Activation form for the VirtualGift on our website. The recipient registers themselves, and activates the Virtual Gift. Thats it! Watch our Video Help here.

Please call us at 1-877-944-3822 should you have any additional questions.

The fees associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card are explained at: http://www.giftcards.com/company/fee_schedule.html

The total cost for each gift card involves the gift card denomination, embossing, fulfillment, and shipping charges.



The fees associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card are explained at: http://www.giftcards.com/company/fee_schedule.html

ATM Cards can no longer be purchased from GiftCards.com.

There is a $4.00 to $5.00 processing fee associated with the purchase of the VirtualGift Account - depending on the amount of the Virtual Gift you are purchasing.

We accept Visa, MasterCard, and AMEX only for online consumer orders. If you are a corporate client purchasing in bulk, meaning 10 or more gift cards, then check or wire payments are also accepted. We do not accept Discover.



*Please note when paying with a check for corporate bulk orders, we wait 7 business days from the date the check was deposited into our account until we can process the order. Please keep this in mind when ordering your gift cards if you need them by a specific date. Wire transfer is recommended for corporate clients. Once we receive the funds and the corporate bulk order agreement is signed and faxed back to GiftCards.com, the order can be processed and shipped out immediately.

You have the option to have a name of your choice on the gift card or to have the gift card non-personalized.

If you choose to NOT personalize the gift card, you can insert your company name or even the text 'Gift Card' into the name fields, but these fields do need to be filled.

In addition, there is a 16-digit number that is embossed onto the gift card, which gives the gift card its own unique identity. Also, a message field is available for you to add a personalized message to the card (no special characters allowed). This field is optional, but is included in the fees. The space available in the message field is a total of 23 characters (no special characters allowed and spaces count as characters) in the first and last name field.



*Please note, some internet merchants or telephone purchases require the name and address that is listed for the gift card, therefore it will be important to ensure that the cardholder is aware of the address listed, otherwise purchases may be declined through the internet or over the phone. To have the recipient information associated with the gift card, they can go to www.GiftCards.com™ and set up a free account with us or by clicking here.

You can very easily order a GiftCards.com™ Visa® Debit Gift Card by clicking here.

If you are having difficulties with your online purchase of GiftCards.com™ Visa® Debit Gift Cards please check the following:



Ensure that the 3-digit code on the back of your Visa® or MasterCard card is the same one you are entering on the gift card order form.

For AMEX cards, you need to be sure that you input the 4 digits located in the top right hand corner on the front of your AMEX card.

Make sure the expiration date you have entered matches the expiration date on your card.

Check to see if the address you entered on the gift card form is the same as the address on your billing statement.



If you are still having problems, call the issuer of your credit or debit card to verify all billing information.

The minimum face value of the GiftCards.com™ Visa® Debit Gift Card is $20.00 and the maximum value is $500.00 and any increment in between.

Online orders placed at www.GiftCards.com™ are processed daily and may be cancelled for free ONLY before we've processed your request. Should your order be processed and you wish to cancel, we can refund your money by check or credit back to your credit card, but there is a $7 processing fee for this service. We may also require an affidavit be completed to ensure your identity in case of sending you a check.

AVS Mismatch error means your billing address does not match the address information on file with the card you are trying to use to make payment on your purchase. If this happens, please ensure the billing address you entered exactly matches the address on file with your form of payment. For example, you may need to spell out the words 'Street', 'Avenue'... etc. Watch our AVS mismatch Video Help here.

Anyone 18 or older can order a GiftCards.com™ Visa® Debit Gift Card through our website by using a credit card. Telephone orders are only accepted for corporate bulk order customers. All consumer online purchases of less than 10 Gift Cards must be completed through the website and paid with a credit card only.



We verify all purchases; both with the customer and the credit card issuing bank to ensure that the order is legitimate.

Orders cannot be placed internationally.

Yes. For consumer orders, the minimum face value of a GiftCards.com™ Visa® Debit Gift Card is $20.00 and the maximum is $500.00. Any increment in between is considered a valid amount.

Yes. In place of the first and last name fields you can insert your company name or even the text 'Gift Card.' This will allow you to have a non-personalized Gift Card.



*Please note, even though you don't have to use a person's name in these fields, they still need to be filled. Also some internet merchants or telephone purchases require the name and address that is listed for the gift card, therefore, it will be important to ensure that the cardholder is aware of the address listed, otherwise purchases may be declined through the internet or over the phone. If the recipient would like their information to be associated with the gift card, they can open a free account with us anytime by clicking here and adding their card to Gift Manager.

The gift card recipient accepts our Terms and Conditions either by signing the back of the card, using the card, receiving the card by request, or by purchasing the card online where a box is manually checked by the purchaser. In addition, each gift card is affixed to the Terms and Conditions. This agreement fully explains the rules regarding the use of the card as well as the fees associated to the gift card.



By purchasing a GiftCards.com™ Visa® Debit Gift Card, you also are accepting all of the terms and usages of the GiftCards.com™ ™ Visa® Debit Gift Card.



For corporate bulk order customers that are ordering 10 or more gift cards, a corporate bulk order agreement is required to be signed and faxed back to GiftCards.com™ at 412-921-7345; before the order can be processed. Call us at 1-877-944-3822 (Option 4) if you need help placing corporate bulk orders.

Typically, all gift cards are mailed the next business day after the order is placed, provided the purchase is verified with the bank, with the purchaser and the order is placed before 4:30 PM ET. Typically, recipient should receive the gift card within 2 to 9 business days after the order was placed.

Virtual Gift orders made Monday through Friday between 8am - 5 pm will be processed within 24 hours; orders made after 5pm on Friday may take upwards of 48-72 hours to process.

GiftCards.com™ does not offer delivery outside of the United States. We do ship to APO however.

Yes, FedEx requires a signature for Standard Overnight delivery.

No. We do not offer any refunds on shipping or handling. Once you place your order, you are agreeing to our Terms and Conditions, which clearly state that GiftCards.com™ does not refund on shipping or handling of the gift card.

A GiftCards.com™ Visa® Gift Card cannot be exchanged for cash. A replacement card may be reissued upon review and approval by our Fraud and Risk department, which can take up to 2-4 weeks. Once a decision has been reached, the customer will be contacted to obtain the outcome of the review.