I joined GiftCards.com in April of 2011. During my search for employment, the company intrigued me for the following reasons:
Shortly after I joined GiftCards.com, the company hired several executives with success influencing and leading startups plus talented employees in various departments, all in an effort to reorganize the smallish business into a more established “grown-up” company. For the past two-plus years, the overall vibe in the office has been one of continual excitement and optimism for a bright and profitable future.
Not surprisingly, we have also experienced growing pains. At now nearly 100 employees, some old practices became outdated and new processes put in place to keep everyone organized and to help us deliver high quality output. Things like setting standard procedures, tightening up our documentation, and upgrading the internal infrastructure have been welcome and challenging changes all at the same time. Since GiftCards.com continues to focus on releasing new gift card products while maintaining our existing stronghold as the most-trafficked gift card website on the Internet, the balancing act is sometimes difficult with contradictory goals.
Through this transition, however, I learned some important lessons as follows:
GiftCards.com has gone through a tremendous year of change, and we are pushing the envelope even further in the year ahead. As we strive to make gift giving fun, fast, and easier than ever, our successes will most likely not take place without a few setbacks. I look forward to continuing to grow with this company by trusting the individuals I work with, being open to other insights, and learning from the perspective of others.
Together, it is our goal to “make ‘em smile : )”, and that includes our internal as well as our external customers.
~~ Ryan Dew