Amazon Gift Card Support
Are you looking to check your Amazon.com gift card balance or have specific questions? Use the check balance link or call the Amazon.com gift card support number below:
Lost Amazon Gift Card
If your Amazon.com eGift Card was purchased from GiftCards.com, please contact our customer support team for more information.
Amazon.com is the Internet's largest online retailer that specializes in selling anything and everything for a convenient, low price. Their Prime service offers next day delivery and they ship their products almost anywhere in the world. Amazon is also known for their innovative electronics like the Kindle e-book readers, Fire tablets, Fire TV, and Fire Phone. As if that wasn't enough, Amazon offers DVD and MP3 streaming services so you can stay up to date with today's latest movies and music.
Amazon.com Gift Card FAQ's
What is the GiftCards.com Amazon gift card?
GiftCards.com’s Amazon gift card is a digital gift card (also known as an eGift card) pre-loaded with a monetary value. This gift card is purchased on GiftCards.com and can be used to purchase Amazon merchandise at Amazon.com.
Who can purchase Amazon gift cards from GiftCards.com?
Any United States resident aged 18 and older can order with GiftCards.com. Large gift card orders should be placed at OmniCard.com. Please note that international orders will not be accepted.
How are Amazon eGift cards different from Amazon plastic gift cards?
Amazon plastic gift cards are physical gift cards sent to recipients via mail and Amazon eGift cards are sent via e-mail and can be printed out. Both plastic and eGift cards have no fees or expiration dates and are redeemable online at Amazon.com.
Where can I use my Amazon gift card?
You can use your Gift Card online at Amazon.com. To use an Amazon gift card, you will need to login to your account or create a new one.
Can I let someone else use my Amazon eGift card?
Yes. Just like a plastic gift card, you do not have to provide any ID to use your eGift card.
When does an Amazon eGift card expire?
Is there a dollar limit on my Amazon gift card?
Amazon GiftCards.com gift cards can be purchased in amounts ranging from $10 to $500. For more information, please refer to Amazon’s Participating Retailers page.
What method of payment can I use to purchase Amazon gift cards?
GiftCards.com accepts Visa®, Mastercard®, Discover®, and American Express® credit and debit cards registered to United States addresses. We don’t presently accept international orders.
Are there any fees associated with an Amazon eGift card?
eGifts are delivered electronically and can only be used for online or over the phone purchases. There are no shipping or purchase fees for Amazon eGift cards.
Where do you ship Amazon gift cards?
Gift cards may be shipped to valid street addresses within the United States. We will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States. International orders will not be accepted.
How can I place a corporate gift card order for Amazon gift cards?
You can place an order for Amazon gift cards in bulk at OmniCard.com.
How are Amazon eGift cards delivered?
Amazon eGift cards are delivered as follows:
- Your recipient will receive an email message from GiftCards.com that contains a link to the Amazon gift card.
- The link will take the recipient to GiftCards.com and prompt the user to enter the email address that received the eGift card and a captcha must be completed. From there, they will be taken to a page that has a link to the activation page.
- You will also receive a confirmation email. If the recipient does not receive the merchant eGift card, instruct the recipient to check their email as well as any SPAM or promotion folders or automatic filters for an email from GiftCards.com.
- Please refer to redemption instructions on the Amazon Gift Card Delivery page.
How long does an Amazon eGift card delivery take?
It can sometimes take up to 24 business hours from the time of purchase to deliver the order unless you specify a future delivery date.
What is the shipping time for GiftCards.com’s Amazon gift cards?
Like all merchant cards on GiftCards.com, orders placed weekdays between 8 AM and 5 PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take 48 to 72 hours to process. Once processed, gift card delivery is estimated below and is subject to change.
- USPS Standard Mail: Estimate 5-10 business days (USPS does not guarantee delivery dates for First Class Mail)
- USPS Trackable Mail: 5-8 business days
- UPS Ground: 5-8 business days
- Priority: 4-5 business days
- Express: 2-5 business days
How can I check the balance remaining on my Amazon gift card?
You may check the available balance on your Amazon gift card in one of two ways:
- You may check the available balance on your Amazon gift card by logging into your Amazon account. Once you are logged in, go to ‘View Gift Card Balance’ in your account. From there, you will be able to check your balance.
- Call Amazon Customer Service at 1-888-280-433.
Can I reload my eGift card after I've spent the full value?
GiftCards.com Amazon gift cards are not reloadable. Once the value of the card is depleted, the card is no longer valid. However, we recommend keeping the gift card until you are certain that items purchased with the card will not need to be returned. We offer reloadable cards to corporate customers at OmniCard.com.
Can I use a GiftCards.com Amazon gift card to purchase my online order?
Absolutely! Your Amazon gift card may be used to make purchases online at Amazon.com.
Can I cancel my purchase of an Amazon eGift card?
Orders are typically emailed to your recipient within a few hours of the order being placed. Once the order has been emailed, it cannot be canceled.
What is Amazon gift cards' return policy and what are the product exceptions?
Amazon gift cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account. For more information visit Amazon’s Gift Card Terms and Conditions page.
How long should I keep my Amazon gift card after using as tender for an online purchase?
Please retain your gift card(s) until you have either received your online order or picked it up at a store location and are certain that you will not be returning the item.
Are Amazon eGift cards refundable?
Once an Amazon eGift card has been e-mailed, it is non-refundable. If the intended recipient does not receive the e-card or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the gift card is not found, contact Customer Service for assistance.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase.
Can I buy an Amazon eGift card for myself?
Currently, the only way is to have the eGift card sent to your own email address. When you receive the card, click the link to activate and claim the gift card. Upon activation, you should then be able to print a copy of the eGift.
What exactly does the recipient receive when I send an Amazon eGift card?
On the delivery date you choose, an email is sent from GiftCards.com to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing Amazon eGift card you created, its value and eGift card number. This page also gives simple instructions for redeeming the eGift card.
Can I buy Amazon gift cards from GiftCards.com and have you send it to someone else?
Yes! GiftCards.com can ship your Amazon gift card to anyone with a valid street address within the United States or you can purchase an eGift card and have it emailed to your recipient.
When is the Amazon eGift card sent to the recipient?
The eGift card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.
How do I know the recipient actually received the eGift card I sent them?
When the recipient receives the eGift card, you will receive an email message confirming delivery, and a message notifying you that the eGift card has been viewed.
Is my order secure?
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, including encrypting the transmission of any sensitive information, such as payment card information. If you have any questions about the security of your personal information, you can visit our Contact Us page.
What if my Amazon gift card is lost or stolen?
Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen.
What if someone makes a copy of my printed Amazon eGift card?
You must safeguard your eGift card for your own protection. If someone makes a copy of your eGift card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift card.
Why was my Amazon gift card order canceled?
Gift card orders are cancelled for the following reasons:
- Information provided does not match the information on file at your bank
- Delivery address deemed undeliverable
- Your order was not confirmed with our automated call system