Giftcards.ca - Frequently Asked Questions (FAQs)

If you or the intended recipient have not received an email containing the eGift, please check in your GiftCards.ca account first to make sure the order was successfully approved and then processed, where the Order Status for that item should be listed as Available. To view this status, login to your account on GiftCards.ca, then look for the eGift Card under Order History. If it's there, select View Item Details for that eGift, then check the Status listed within the Item Overview section.

If the card is not showing in your order history, then the transaction was not successful or your order has failed the fraud and security review. You may still see pending charges or pre-authorizations on your credit card if this happens though, but these generally disappear from your credit card after 3 to 10 business days. In this situation, no actual funds are taken from your card since your order was not able to proceed to the processing stage. If you need help or have questions about an order, please contact our customer serivce team via the chat service on our site or by calling them at 1-844-335-9670. They are available from 6am to 9pm PST, Monday to Sunday.

If the eGift Card is for yourself, you can also download it directly from within your account. Login and then check under Order History for the card first, select it, then click or tap on the View Voucher button in the Item Overview section for that card.

If the card is a gift for someone else, please ask them to check their spam or junk folders first, as well as any email filters such as the Promotions tab in Gmail. If the card is not there, you can re-send it to them via your GiftCards.ca account. Once you've logged in, look for the card under Order History, select View Item Details for the card you wish to re-send, then click or tap the blue Re-send email link shown in brackets within the Item Overview section. If you experience any issues with this re-send, please contact our customer service team via the chat service on our site or by calling them at 1-844-335-9670. They are available from 6am to 9pm PST (Pacific Standard Time), Monday to Sunday.

Once an eGift Card has been emailed, it is non-refundable. If the intended recipient does not receive their eGift, please check which email address it was sent to and then ask them to check their spam or junk folders. If the card is still not there, you can re-send it to them via your GiftCards.ca account. Once you've logged in, look for the card under Order History, select View Item Details for the card you wish to re-send, then click or tap the blue Re-send email link in brackets located in the Item Overview section, by the image of the card. If you experience any issues with the re-send, please contact our customer service team at 1-844-335-9670 for assistance. They’re available from 6am to 9pm PST (Pacific Standard Time), Monday to Sunday.

Yes, restrictions on purchasing eGift Cards are —

• eGifts can only be delivered via email or downloaded from a GiftCards.ca account
• Delivery is NOT instant, it can take up to 48 hours from the time of purchase to review and then process an order
• There are restrictions on the quantity of eGifts Cards that can be ordered, generally not more than 10 cards per order
• Some brands may only have set denominations available, please refer to that specific card' webpage to find out what amounts can be loaded onto that card

There are no fees or expiration dates associated with single-branded eGift Cards like Esso or Uber, but there is a purchase fee of $7.95 per card for a Virtual Joker Prepaid Mastercard, and this card also has an expiry date in the form of a Valid Thru date. Please visit the webpage for the Joker card you wish to purchase, or check out our Prepaid Card FAQs for further info on the purchase fee and expiration (Valid Thru) date.

You can check the status of an order by logging into your account on the site and then clicking or tapping on the card order in the Order History or Gift Cards section of your account. Then simply review the Status for that order listed within the Item Overview section for that eGift.

You can shop on the site at any time, simply add the gift cards you want to the shopping cart, then check-out by paying with a valid Canadian Visa or Mastercard® credit card.

Your recipient will receive an email message that contains a link to their eGift Card. You will also receive a delivery confirmation email once theirs has been sent. The link in the email will take them to their eGift Card. eGifts can also be downloaded from either the purchaser's account on the site (for cards bought for yourself), or they can be downloaded from the recipient's account on the site if the eGift was sent as a gift to someone else. If the gift recipient doesn't have an account on our site, they can still create one using the same email adddress that the eGift was sent to and then download their eGift from their new account.

eGift Cards are delivered by email or can be downloaded from either the purchaser's account on the site (for cards bought for yourself), or they can be downloaded from the recipient's account on the site if the eGift was given as gift to someone else. If the gift recipient doesn't have an account on the site, then they can create one using the same email address that the eGift was sent to.

We accept the following payment methods:

• A valid Canadian credit card from Mastercard®
• A valid Canadian credit card from Visa
• A valid Canadian account with Apple Pay®
• A valid Canadian account with Google Pay™
• A valid Canadian account with PayPal

We do NOT accept payment by cash, cheque, or debit card. We also cannot accept payment from other kinds of credit cards, other online payment methods, or from other mobile wallet providers.

Most orders are processed within 12 hours of purchase, but it can sometimes take up to 48 hours from the time of purchase to review the order before it is approved and then processed.

Once approved, the eGift will be delivered by email, as well as becoming available for download from either the purchaser's GiftCards.ca account (for eGifts bought for yourself), or it can be downloaded from the gift recipient's account on the site if they already have one, or if they wish to create one. If creating one, the recipient will need to use the same email address that the eGift was sent to by the purchaser.

If the order fails the review, then it will be rejected and you will receive an Order Cancellation email. Any pending charges on your credit card will generally disappear from your credit card after 3 to 10 business days. No actual funds are taken from your card if your order does not pass the review stage of the process and the order is then cancelled.

Except for virtual Mastercards®, our eGift Cards can only be redeemed in Canada. For cards that can be redeemed in-person, they must be used at a Canadian location for that retailer, while for cards that can be redeemed online, they must be used on the Canadian version of that retailer's website or app.

Depending on the eGift Card, some can ONLY be used in-person at that retailer's store or restaurant location(s), while other cards can also be redeemed online via the retailer's own website or app. Then there are some cards that can ONLY be redeemed online, via the retailer's own website or app. Since every brand of eGift Card is different, please be sure to check the card details listed on each card's webpage before purchasing it.

You can purchase small quantities of gift cards and eGifts for your business on this site, but if you need larger quantities, customized cards or cards with higher values loaded onto them, please visit our Corporate Orders page for further information. Our corporate accounts team can help you with setting up a corporate account and then placing a larger order. They can also advise you about our gift card programs and platforms, which can be used for employee incentives, customer rebates, or as reward programs for staff, customers and clients. Please visit giftcards.com/ca/en/corporate-orders

To check the balance of your eGift Card, please check the information available on that card's webpage here on the site by looking at the Card Details section on that page, or visit the card provider's own website, store, or app for further info, where they normally provide their customers with balance check tools or services. We cannot provide balance checks as this information is managed directly by the card providers themselves and is usually available on their own website, in their stores or via their app (if applicable).

For information about where or how to redeem an eGift Card, please check the information available on that card's webpage here on the site by looking at the Card Details and Redemption Instructions sections on that page, or visit the card provider's own website or app for further info, where they usually provide their customers with terms and conditions about their gift cards, as well as gift card FAQs, balance check tools and store locations (if applicable).

No, our gift cards are not refundable.

No, the gift cards are not embossed.

Yes, there are restrictions on the quantity of cards that can be ordered, and the types of denominations available for each brand. Please refer to the specific details found on each card's page before purchasing.

Most gift cards do not have an expiration date or fees. However, because every brand is different, please refer to the specific details found on each card's page before purchasing that gift card.

Yes, instructions for activation are provided to the recipient.

You can check the status of an order by signing into your GiftCards.ca account and then viewing the Order History or Gift Cards sections. Please note that it can take up to 48 hours from the time of purchase to review your order before it gets approved and then proceeds to order processing.

Choose the gift cards you want on our site and add them to the shopping cart, then pay using a valid Canadian credit card during check-out. We accept Visa or Mastercard, but do not accept debit cards, Discover cards or American Express cards. We also do not accept telephone or mail orders.

Plastic gift cards will arrive in a single envelope for each recipient, along with the card activation instructions.

It can take up to 48 hours from the time of purchase to review your order before it is approved for processing. Once approved, it normally takes 3 to 5 business days to process your order prior to shipping. Delivery timing is dependent upon the shipping method selected. Shipping by Canada Post letter mail generally takes 5 to 7 business days but can take longer, while shipping by courier generally takes 2 to 3 business days. Please ensure the recipient address is correct so the item isn't returned to sender.

We offer delivery by mail or courier. Shipping by mail generally takes 5 to 7 business days, while shipping by courier generally takes 2 to 3 business days. Further details and costs are listed under Shipping Method during check-out.

We accept the following payment methods:

• A valid Canadian credit card from Mastercard®
• A valid Canadian credit card from Visa
• A valid Canadian account with Apple Pay®
• A valid Canadian account with Google Pay™
• A valid Canadian account with PayPal

We do NOT accept payment by cash, cheque, or debit card. We also cannot accept payment from other kinds of credit cards, other online payment methods, or from other mobile wallet providers.

Our plastic gift cards can only be redeemed in Canada. For cards that can be redeemed in-person, they must be used at a Canadian location for that retailer, or group of retailers in the case of Happy Cards and the One4all Card. For cards that can be redeemed online (which does NOT include Happy Cards or One4all cards), the card must be used on the Canadian version of that retailer's website or app.

For Happy Cards and One4all Cards, as well as some of our single-brand plastic gift cards, they can ONLY be used in-person at a location for the retailer or retailers featured on the card. Some of our single-brand plastic gift cards can also be redeemed online via the retailer's own website or app. Since every brand of card is different, please be sure to check the card details listed on each card's webpage before purchasing it.

You can purchase small quantities of gift cards and eGifts for your business on this site, but if you need larger quantities, customized cards or cards with higher values loaded onto them, please visit our corporate orders page for further information. Our corporate accounts team can help you with setting up a corporate account and then placing a larger corporate order. They can also advise you about our gift card programs and platforms, which can be used for employee incentives, customer rebates, or as reward programs for staff or clients. Please visit giftcards.com/ca/en/corporate-orders

Not unless there has been a problem with the card product you ordered. You should receive a series of confirmation emails after you've placed your order, but please check your account on the site for your order's status. If you need assistance with your order, please contact our Customer Service team. PLEASE NOTE that it can take up to 48 hours from the time of purchase to review your order for fraud and security screening before it's approved for processing. The Order Status for that item in your GiftCards.ca account will let you know if your order is still in progress, or if it has been approved and processed.

To check the balance of a gift card, please check the information available on that card's webpage here on the site by looking at the Card Details section on that page, or visit the card provider's own website, store, or app for further info, where they normally provide their customers with balance check tools or services. We cannot provide balance checks as this information is managed directly by the card providers themselves and is usually available on their own website, in their stores or via their app (if applicable).

For information about where or how to redeem a gift card, please check the information available on that card's webpage here on the site by looking at the Card Details and Redemption Instructions sections on that page, or visit the card provider's own website or app for further info, where they usually provide their customers with terms and conditions about their gift cards, as well as gift card FAQs, balance check tools and store locations (if applicable).

The Virtual Joker Prepaid Mastercard is a prepaid e-card for online use only. The card can be used to make online purchases worldwide, wherever Mastercard is accepted. There is a 2.5% Foreign Transaction Fee for any online purchases made outside of Canada or not purchased in Canadian currency. This card is not reloadable and cannot be used to withdraw cash, or used at an ATM. Funds loaded to this card are not insured by the CDIC.

Virtual Joker Prepaid Mastercards can be used to make online purchases worldwide, wherever Mastercard is accepted. There is also a 2.5% Foreign Transaction Fee for any online purchases made outside of Canada or on any redemptions made in non-Canadian currency. PLEASE NOTE that due to a change in regulations, there are now restrictions on the use of these cards in the European Economic Area* (EEA), where the maximum spend in a single transaction at online merchants or websites located in the EEA will be limited to $75 CAD, and the maximum spend in the EEA region over the lifetime of the card is now limited to $225 CAD. *The European Economic Area subregion includes the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), and Mayotte. Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

Due to a change to regulations in the *European Economic Area (EEA), the maximum spend in a single transaction at online merchants or websites located in the EEA will be limited to $75 CAD, and the maximum spend in this region over the lifetime of these cards is now limited to $225 CAD. *The European Economic Area subregion includes the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), and Mayotte. Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

It can take up to 48 hours from the time of purchase to review your order for fraud and security screening before we release your order for processing and delivery. You can also specify a future delivery date for your order if you want it sent on a certain date, such as someone's birthday. The card is delivered via email or can be accessed from the Order History section in the recipient's account on GiftCards.ca. The card then needs to be registered and activated by the recipient before it can be used.

The Virtual Joker Prepaid Mastercard is delivered by email or it can be downloaded from the Order History section in the recipient's account on GiftCards.ca. The card then needs to be registered and activated before it can be used. Once you click the link to the card it will begin the registration and activation process. The Virtual Joker Prepaid Mastercard MUST be activated before it can be used.

The Virtual Joker Prepaid Mastercard MUST be activated before it can be used.

The card is delivered by email or can be accessed from the card recipient's account on GiftCards.ca.To start the activation and registration process, open the link to the card, found in either the email or the recipient's account on the site, and it will begin the registration and activation process. The card recipient will then need to input their address details and other information to complete activation of the card.

These cardholder address details may also be required when using the card to make purchases online, as many sites and apps require the cardholder address to complete their check-out process.

You can load anywhere from $25 to $500 CAD when you purchase the card. The card is not reloadable.

The card is delivered by email or the card recipient can download it from their account here on GiftCards.ca. If it hasn't shown up in their inbox, please ensure the recipient has checked their spam folders as well as automatic filters such as the Updates tab in Gmail, if enabled. If a recipient doesn't have a an account on our site they can still create one using the same email the card was sent to, then they'll be able to download their card from their newly created account. If the card has not arrived within 48 hours from the time of purchase and the purchaser hasn't received an order cancellation email, then please Contact Us for help. Have your email address, the order number and the recipient's email address ready before calling.

This virtual Mastercard is for online use only, wherever Mastercard is accepted online. The card must be activated by the card recipient before it can be used. The online registration and activation process starts as soon as the recipient clicks the link to access their virtual Joker Card for the first time.

When making a purchase online, simply enter the required card information. The card number, expiry date and CVV2 information are displayed on the Virtual Mastercard itself. If the cardholder's address details are also required to check-out when using the Joker Card to pay online, then they must match the address details used to register and activate the card.

The card can be used worldwide for online purchases, but there is a 2.5% Foreign Transaction Fee for any online purchases made outside of Canada or on any card redemptions made in non-Canadian currency. PLEASE NOTE that due to a change in regulations, there are now restrictions on the use of prepaid cards in the European Economic Area* (EEA), where the maximum spend in a single transaction at online merchants or websites located in the EEA will be limited to $75 CAD, and the maximum spend in the EEA region over the lifetime of that card is now limited to $225 CAD. *The European Economic Area subregion includes the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), and Mayotte. Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

Yes, restrictions on the Virtual Joker Prepaid Mastercard are as follows —
 

• This card is for online use only
• It is delivered via email or the card recipient can download it from their account here on GiftCards.ca as long as their account's email address is the same one the card was sent to
• Delivery is NOT instant, it can take up to 48 hours from the time of purchase to review and then process an order before it is delivered by email and also becomes available for download from the card recipient's account here on the site
• There are restrictions on the quantity of cards that can be ordered
• Only $25 to $500 CAD can be loaded onto the card at the time of purchase
• The card is not reloadable
• The card cannot be used to withdraw cash or used at an ATM
• Funds loaded to this card are not insured by the CDIC
• The card must be registered and activated before it can be used, the recipient's address and other information will be required

This card has a purchase fee of $7.95 CAD per card, no matter what amount is loaded onto each card.

The card has a Valid Thru date and it can no longer be used after that date has passed. Funds on the card do not expire however, please call the Joker Card's own customer service team at 1-833-293-7721 for further information on how to obtain a new card if the Valid Thru date has passed but there are still funds left on the card. The Valid Thru date of your card is listed below the card number.

You should only check the balance of a Virtual Joker Prepaid Mastercard by visiting jokercard.ca or by calling the Joker Card customer service team at 1-833-293-7721. Please ensure you are using the official Joker Card website for Canada when you go to check your balance online. We cannot provide balance checks as this information is managed directly by the card provider themself and is only available by visiting their website or by calling the Joker Card's own customer service team.

You can check the status of an order by signing into your GiftCards.ca account and then viewing your Order History. It can take up to 48 hours from the time of purchase to review and then process an order before it's delivered via email and also becomes available for download from the card recipient's account here on the site.

Choose the Virtual Joker Prepaid Mastercard card on our site, then select whether or not it's a gift, then choose the amount of money you want to load onto the card between $25 and $500 CAD. Proceed to check-out and pay with a Canadian credit card; we only accept Visa or Mastercard. We do not accept debit cards, Discover cards or American Express. We also do not accept telephone or mail orders.

No, all sales are final and the Virtual Joker Prepaid Mastercard is not refundable.

We accept the following payment methods:
 

• A valid Canadian credit card from Mastercard®
• A valid Canadian credit card from Visa
• A valid Canadian account with Apple Pay®
• A valid Canadian account with Google Pay™
• A valid Canadian account with PayPal

We do NOT accept payment by cash, cheque, or debit card. We also cannot accept payment from other kinds of credit cards, other online payment methods, or from other mobile wallet providers.