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JCPenney Gift Card

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JCPenney Gift Card Support

Are you looking to check your JCPenney gift card balance or have specific questions? Use the check balance link or call the JCPenney gift card support number below. Ask the Gift Card Girlfriend a question about checking a JCPenney gift card balance and find answers to common gift card balance questions.

Call Support 1-800-322-1189

Bulk JCPenney Gift Cards

Perfect for corporate incentives or employee rewards!

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Lost JCPenney Gift Card

Please handle your JCPenney Gift Cards with care as you would cash. If you have lost your JCPenney eGift or gift card, you may be eligible for a replacement if you have proof of purchase, original receipt, and the gift card number.

About JCPenney

JCPenney is a mid-range priced department store that was founded in 1902. The retailer has over 1,100 stores in all 50 states. Most locations are found in suburban shopping malls but the department superstore has also been an online retailer since 1998. Check out their thousands of products in a wide variety of departments including home goods, bed and bath, women, men, juniors and guys, kids, baby, shoes, handbags, accessories, jewelry and watches, toys, and get them for less with cheap gift cards from GiftCards.com! Many locations offer an optical department, portrait studio and jewelry and watch repair center. JCPenney has recently added Sephora and Seattle's Best mini-stores inside. Stop for your gift cards at GiftCards.com, and stop in JCPenney today and find a huge selection of the retailers own brands including American Living, Ambrielle, Linded Street, Le Tigre, Decree and Fabulosity. Their catalog department is part of what has made this retail giant so famous for years. The catalog is best known for its extensive collection of window treatments and women's clothing. There is almost always a sale going on at JCPenney so stop in the store or browse online today!

JCPenney Gift Card FAQ's

What is the GiftCards.com JCPenney Gift Card?

GiftCards.com’s JCPenney Gift Card is a plastic or digital gift card pre-loaded (also known as an eGift card) with a monetary value. You may purchase this gift card on GiftCards.com and use it to make purchases at any JCPenney or online at www.jcpenney.com.

Who can purchase JCPenney Gift Cards from GiftCards.com?

Any United States resident aged 18 and older can order with GiftCards.com. Large gift card orders should be placed at OmniCard.com. Please note that international orders will not be accepted.

How are JCPenney eGift Cards different from JCPenney Plastic Gift Cards?

JCPenney Plastic Gift Cards are physical gift cards sent to recipients via mail and JCPenney eGift Cards are sent via e-mail and can be printed out. Both plastic and eGift cards have no fees or expiration dates and are redeemable online at www.jcpenney.com.

Where can I use my JCPenney Gift Card?

You can use your gift card online at www.jcpenney.com or at any JCPenney store.

Can I let someone else use my JCPenney eGift Card?

Yes. Just like a plastic gift card, you do not have to provide any ID to use your eGift card.

When does a JCPenney eGift Card expire?

Most merchant cards on GiftCards.com do not have an expiration date or fees. However, since every merchant is different, please refer to JCPenney's specific terms and conditions found on this page, directly underneath the card image.

What method of payment can I use to purchase JCPenney Gift Cards?

GiftCards.com accepts Visa®, MasterCard®, Discover®, and American Express® credit and debit cards registered to United States addresses. We don’t presently accept international orders.

Are there any fees associated with a JCPenney eGift Card?

You will only be charged the face value of the JCPenney eGift Card. If you choose a JCPenney plastic card there will also be minimal shipping fees. For more information on shipping, please visit our Shipping Calculator page.

Where do you ship JCPenney Gift Cards?

Gift cards may be shipped to valid street addresses within the United States. We will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States. International orders will not be accepted.

How can I place a corporate gift card order for JCPenney Gift Cards?

You can place an order for JCPenney Gift Cards in bulk at OmniCard.com.

How are JCPenney eGift Cards delivered?

JCPenney eGift Cards are delivered as follows:

  • Your recipient will receive an email message from GiftCards.com that contains your message, selected video or picture (if used) and a link to the gift card.
  • The link will take the recipient to the eGift card where it can either be printed, redeemed online, or shown to the clerk at checkout in the merchant location.
  • In some cases, the merchant may specify that an eGift card must be used online. Please refer to redemption instructions on this page, directly underneath the card image, for specific instructions.
  • You will also receive a confirmation email. If the recipient does not receive the merchant eGift card, instruct the recipient to check email as well as any SPAM or promotion folders or automatic filters for an email from GiftCards.com.
If the eGift card does not arrive within 24 hours, contact Customer Service. Have the invoice number and the recipient’s email address available prior to contacting us for fast assistance.

How long does an JCPenney eGift Card delivery take?

It can sometimes take up to 24 business hours from the time of purchase to deliver the order unless you specify a future delivery date.

What is the shipping time for GiftCards.com’s JCPenney Gift Cards?

Orders placed weekdays between 8AM and 5PM EST are typically processed in 2-3 business days Once processed, gift card delivery is estimated below and is subject to change.

  • USPS Standard Mail: Estimate 5-11 business days (USPS does not guarantee delivery dates for First Class Mail)
  • USPS Trackable Mail: 5-11 business days
  • UPS Ground: 5-8 business days
  • Priority: 4-5 business days
  • Express: 2-5 business days
*We cannot ship to P.O. boxes, only a physical address can be accepted. Unless a future delivery date is scheduled, eGift cards will be delivered within 24 business hours from the time of purchase. Business days are defined as Monday through Friday, excluding holidays. Additionally, we review all orders for potential credit card fraud. If we find irregularities with a purchase, the purchase may be delayed or you may receive an automated phone call to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder.

How can I check the balance remaining on my JCPenney Gift Card?

You may check the available balance on your JCPenney Gift Card in one of three ways:

  • Visit any JCPenney store and ask a cashier to check the balance for you
  • Check your balance online www.jcpenney.com
  • Call JCPenney at 1-800-527-4438

Can I reload my eGift card after I've spent the full value?

JCPenney GiftCards.com Gift Cards are not reloadable. Once the value of the card is depleted, the card is no longer valid. However, we recommend keeping the gift card until you are certain that items purchased with the card will not need to be returned. We offer reloadable cards to corporate customers at OmniCard.com.

Can I use a GiftCards.com JCPenney Gift Card to purchase my online order?

Absolutely! Your JCPenney Gift Card may be used to make purchases online at www.jcpenney.com.

Can I cancel my purchase of a JCPenney eGift Card?

Unfortunately, eGift orders can not be cancelled once placed.

What is JCPenney Gift Cards' return policy and what are the product exceptions?

JCPenney Gift Cards are not returnable to GiftCards.com and cannot be redeemed or exchanged for cash (unless required by law), check or credit.

How long should I keep my JCPenney Gift Card after using as tender for an online purchase?

Please retain your gift card(s) until you have either received your online order or picked it up at a store location and are certain that you will not be returning the item.

Are JCPenney eGift Cards refundable?

Once a JCPenney eGift Card has been emailed, it is non-refundable. If the intended recipient does not receive the eGift or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the gift card is not found, contact Customer Service for assistance.

When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as GiftCards.com.

Can I buy a JCPenney eGift Card for myself?

You can buy a JCPenney eGift Card for yourself. To do so, enter your own email address in the “Recipient Email” fields, and enter your own name as the recipient name. Complete the transaction normally. When you receive your eGift card alert (via email), follow the instructions in the message to retrieve and redeem your eGift card.

What exactly does the recipient receive when I send a JCPenney eGift Card?

The eGift card message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, your eGift is sent directly after purchase, within 24 hours or sooner after your transaction is complete.

Can I buy JCPenney Gift Cards from GiftCards.com and have you send it to someone else?

Yes! GiftCards.com can ship your JCPenney Gift Card to anyone with a valid street address within the United States or you can purchase an eGift card and have it emailed to your recipient.

When is the JCPenney eGift Card sent to the recipient?

The eGift card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.

How do I know the recipient actually received the eGift card I sent them?

When the recipient receives the eGift card, you will receive an email message confirming delivery, and a message notifying you that the eGift card has been viewed.

Is my order secure?

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, including encrypting the transmission of any sensitive information, such as payment card information. If you have any questions about the security of your personal information, you can contact us at privacy@bhnetwork.com.

What if my JCPenney eGift Card is lost or stolen?

Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen.

What if someone makes a copy of my printed JCPenney eGift Card?

You must safeguard your eGift card for your own protection. If someone makes a copy of your eGift card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift card.

Why was my JCPenney Gift Card order canceled?

Gift card orders are cancelled for the following reasons:

  • Information provided does not match the information on file at your bank
  • Delivery address deemed undeliverable
  • Your order was not confirmed with our automated call system

Can you use a JCPenney eGift Card at Sephora online?

No. JCPenney eGift Cards and physical gift cards can only be used to pay for merchandise and services from JCPenney retail locations and online at www.jcpenney.com.

Can I use a Sephora eGift Card for JCPenney purchases?

Sephora eGift Cards and physical gift cards can only be used to purchase merchandise from Sephora retail locations, Sephora locations inside JCpenney retail locations, online at Sephora.com and the Sephora mobile app.