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J.Crew Gift Card FAQs
What is the GiftCards.com J.Crew Gift Card?
GiftCards.com’s J.Crew Gift Card is a plastic or digital gift card pre-loaded (also known as an eGift card) with a monetary value. You may purchase this gift card on GiftCards.com and use it to purchase goods or services at any J.Crew, J.Crew Mercantile or J.Crew Factory store or online at www.jcrew.com or factory.jcrew.com.
Who can purchase J.Crew Gift Cards from GiftCards.com?
Any United States resident aged 18 and older with a valid credit card can order with GiftCards.com. Please note that international orders will not be accepted.
How are J.Crew eGift Cards different from J.Crew Plastic Gift Cards?
J.Crew Plastic Gift Cards are physical gift cards sent to recipients by mail. J.Crew eGift Cards are sent by email and can be printed out, used online or (for some merchants) by showing on your mobile device in store. Both plastic and eGift cards have no fees or expiration dates and are redeemable online at www.jcrew.com or factory.jcrew.com.
Where can I use my J.Crew Gift Card?
Can I let someone else use my J.Crew eGift Card?
Yes. Just like a plastic gift card, you do not have to provide any ID to use your eGift card.
When do J.Crew eGift Cards expire? Are there any fees?
Most merchant cards on GiftCards.com do not have an expiration date or fees. However, since every merchant is different, please refer to J.Crew’s specific terms and conditions found on this page, directly underneath the card image.
Is there a dollar limit on my J.Crew Gift Card?
GiftCards.com merchant gift cards can be purchased in amounts ranging from $20 to $500, depending on the merchant.
What method of payment can I use to purchase J.Crew Gift Cards?
GiftCards.com accepts Visa®, MasterCard®, Discover, and American Express credit and debit cards registered to United States addresses. We don’t presently accept international orders.
Are there any fees associated with a J.Crew eGift Card?
You will only be charged the face value of the J.Crew eGift Card. If you choose a J.Crew Plastic Card there will also be minimal shipping fees. For more information on shipping, please visit our Shipping Calculator page.
Where do you ship J.Crew Gift Cards?
Plastic gift cards may be shipped to valid street addresses within the United States. We will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States. International orders will not be accepted.
How are J.Crew eGift Cards delivered?
J.Crew eGift Cards are delivered as follows:
- Your recipient will receive an email message from GiftCards.com that contains your message, selected video or picture (if used) and a link to the eGift card.
- The link will take the recipient to the eGift card where it can either be printed, redeemed online, or shown to the clerk at checkout in the merchant location.
- In some cases, the merchant may specify that an eGift card must be used online. Please refer to redemption instructions on this page, directly underneath the card image, for specific instructions.
- You will also receive a confirmation email. If the recipient does not receive the merchant eGift card, instruct the recipient to check email as well as any SPAM or promotion folders or automatic filters for an email from GiftCards.com.
If the eGift card does not arrive within 24 hours, contact Customer Service for assistance at https://www.giftcards.com/contact-us. Have the invoice number and the recipient’s email address available prior to contacting us for fast assistance.
How long does J.Crew eGift Card delivery take?
It can take up to 24 business hours from the time of purchase to review the order and the eGift to be sent. If you specify a future delivery date, your eGift will be sent on that date.
What is the shipping time for GiftCards.com’s J.Crew Plastic Gift Cards?
Orders placed weekdays between 8AM and 5PM EST are typically processed in 2-3 business days. Once processed, gift card delivery is estimated below and is subject to change.
- USPS Standard Mail: Estimate 5-11 business days (USPS does not guarantee delivery dates for First Class Mail)
- USPS Trackable Mail: 5-11 business days
- UPS Ground: 5-8 business days
- Priority: 4-5 business days
- Express: 2-5 business days
*We cannot ship to P.O. boxes, only a physical address can be accepted.
Unless a future delivery date is scheduled, eGift cards will be delivered within 24 business hours from the time of purchase. Business days are defined as Monday through Friday, excluding holidays.
Additionally, we review all orders for potential credit card fraud. If we find irregularities with a purchase, the purchase may be delayed or you may receive an automated phone call to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder.
How can I check the balance remaining on my J.Crew Gift Card?
You may check the available balance on your J.Crew Gift Card in one of three ways:
- Visit any J.Crew store and ask a cashier to check the balance for you
- Check your balance online at www.jcrew.com
- Call J.Crew at 888-826-2739
Can I reload my J.Crew Gift Card after I've spent the full value?
Most merchant gift cards are not reloadable. Once the value of the card is depleted, the card is no longer valid. However, we recommend keeping the gift card until you are certain that items purchased with the card will not need to be returned.
Can I use a GiftCards.com J.Crew Gift Card to purchase my online order?
Where can J.Crew eGift Cards be used?
Please note that most GiftCards.com merchant eGift cards can be used at the merchant’s retail location and online at the merchant’s website. However, since every merchant is different, please refer to their specific terms and conditions on this page, directly underneath the card image.
Can I cancel my purchase of a J.Crew eGift Card?
Unfortunately, eGift orders cannot be canceled once placed.
What is the J.Crew Gift Card return policy?
J.Crew Gift Cards are not returnable to GiftCards.com and cannot be redeemed or exchanged for cash (unless required by law), check or credit.
How long should I keep my J.Crew Gift Card after using it as tender for an online purchase?
Please retain your gift card(s) until you have either received your online order or picked it up at a store location and do not plan to return it.
Are J.Crew eGift Cards refundable?
Once a J.Crew eGift Card has been emailed, it is non-refundable. If the intended recipient does not receive the eGift or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the eGift card is not found, contact Customer Service for assistance.
Are there restrictions on purchasing J.Crew eGift Cards?
There are no restrictions on purchasing J.Crew eGift Cards. Note that the card value denominations are preset for all of the GiftCards.com merchant card brands (Ex: $10, $25, $50, $100).
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as GiftCards.com.
Can I buy a J.Crew eGift Card for myself?
You can buy a J.Crew eGift Card for yourself. To do so, enter your own email address in the “Recipient Email” fields, and enter your own name as the recipient name. Complete the transaction normally. When you receive your eGift card alert (via email), follow the instructions in the message to retrieve and redeem your eGift card.
What exactly does the recipient receive when I send a J.Crew eGift Card?
On the delivery date you choose, an email is sent from GiftCards.com to the recipient informing them of your gift, with your customized message and video or picture, if chosen, and with a link to retrieve it online. The link in the email goes to a page showing the J.Crew eGift Card you created, its value and eGift card number. The page also gives simple instructions for redeeming the eGift card.
Can I buy J.Crew Gift Cards from GiftCards.com and have you send it to someone else?
Absolutely! GiftCards.com can ship your J.Crew Gift Card to anyone with a valid street address within the United States or you can purchase an eGift card and have it emailed to your recipient.
When is the J.Crew eGift Card sent to the recipient?
The eGift card message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, your eGift is sent directly after purchase, within 24 hours or sooner after your transaction is complete.
How do I know the recipient actually received the eGift card I sent them?
When the recipient receives the eGift card, you will receive an email message confirming delivery, and a message notifying you that the eGift card has been viewed.
Is my order secure?
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, including encrypting the transmission of any sensitive information, such as payment card information. If you have any questions about the security of your personal information, you can contact us at email@example.com.
What if someone makes a copy of my printed J.Crew eGift Card?
You must safeguard your eGift card for your own protection. If someone makes a copy of your eGift card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift card.
Why was my J.Crew Gift Card order canceled?
Gift card orders are canceled for the following reasons:
- Information provided does not match the information on file at your bank
- Delivery address deemed undeliverable
- Your order was not confirmed with our automated email system