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Sephora Gift Card

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Sephora Gift Card Support


Are you looking to check your Sephora gift card balance or have specific questions? Use the check balance link or call the Sephora gift card support number below:

 
Call Support 1-877-737-4672

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Bulk Sephora Gift Cards


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Lost Sephora Gift Card


If you have lost your Sephora eGift or gift card, you may be eligible for a replacement if you have proof of purchase, original receipt, and the gift card number.

About Sephora


Sephora is a leading beauty retailer that got its start in France by Dominique Mandonnaud in 1970. They have since expanded their presence to over 360 retail locations across North America. Sephora can also now be found inside JCPenney locations nationwide. Their high quality selection of makeup, skincare, bath and body, hair products, styling tools, and fragrances from today's biggest names is sure to please that special someone in your life.

1-877-737-4672

Sephora Gift Card FAQ's


What is the GiftCards.com Sephora gift card?

GiftCards.com’s Sephora gift card is a digital gift card (also known as an eGift card) pre-loaded with a monetary value. This gift card is purchased on GiftCards.com and can be used to purchase Sephora merchandise online at Sephora.com.

Who can purchase Sephora gift cards from GiftCards.com?

Any United States resident aged 18 and older can order with GiftCards.com. Large gift card orders should be placed at OmniCard.com. Please note that international orders will not be accepted.

How are Sephora eGift cards different from Sephora plastic gift cards?

Sephora plastic gift cards are physical gift cards sent to recipients via mail and Sephora eGift cards are sent via e-mail and can be printed out. Both plastic and eGift cards have no fees or expiration dates and are redeemable online at Sephora.com.

Where can I use my Sephora gift card?

You can use your Gift Card online at Sephora.com or at any Sephora store.

Can I let someone else use my Sephora eGift card?

Yes. Just like a plastic Gift Card, you do not have to provide any ID to use your eGift Card.

When does a Sephora eGift card expire?

There is no expiration date for your Sephora eGift card. For more information, please refer to Sephora’s Gift Card Terms and Conditions page, prior to purchasing their card.

Is there a dollar limit on my Sephora gift card?

Sephora GiftCards.com gift cards can be purchased in amounts ranging from $10 to $500.

What method of payment can I use to purchase Sephora gift cards?

GiftCards.com accepts Visa®, Mastercard®, Discover®, and American Express® credit and debit cards registered to United States addresses. We don’t presently accept international orders.

Are there any fees associated with a Sephora eGift card?

eGifts are delivered electronically and can only be used for online or over the phone purchases. There are no shipping or purchase fees for Sephora eGift cards

Where do you ship Sephora gift cards?

Gift cards may be shipped to valid street addresses within the United States. We will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States. International orders will not be accepted.

How can I place a corporate gift card order for Sephora gift cards?

You can place an order for Sephora gift cards in bulk at OmniCard.com.

How are Sephora eGift cards delivered?

Sephora eGift cards are delivered as follows:

  • Your recipient will receive an email message from GiftCards.com that contains a link to the Sephora gift card.
  • The link will take the recipient to GiftCards.com and prompt the user to enter the email address that received the eGift card and a captcha must be completed. From there, they will be taken to a page that has a link to the activation page.
  • You will also receive a confirmation email. If the recipient does not receive the merchant eGift card, instruct the recipient to check their email as well as any SPAM or promotion folders or automatic filters for an email from GiftCards.com.
  • Please refer to Sephora’s Gift Card FAQ page for further questions.
If the gift card does not arrive within the expected time frame, contact Customer Service for assistance at 877-944-3822 or visit our Contact Us page. Please have the invoice number and the recipient’s email address available prior to making the call for fast assistance.

How long does a Sephora eGift card delivery take?

It can sometimes take up to 24 business hours from the time of purchase to deliver the order unless you specify a future delivery date.

What is the shipping time for GiftCards.com’s Sephora gift cards?

Like all merchant cards on GiftCards.com, orders placed weekdays between 8 AM and 5 PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take 48 to 72 hours to process. Once processed, gift card delivery is estimated below and is subject to change.

  • USPS Standard Mail: Estimate 5-10 business days (USPS does not guarantee delivery dates for First Class Mail)
  • USPS Trackable Mail: 5-8 business days
  • UPS Ground: 5-8 business days
  • Priority: 4-5 business days
  • Express: 2-5 business days
*We cannot ship to P.O. boxes, only a physical address can be accepted. Unless a future delivery date is scheduled, on average, Sephora eGift Cards will be delivered within 24 business hours from the time of purchase. Business days are defined as Monday through Friday, excluding holidays. Additionally, we review all orders for potential credit card fraud. If we find irregularities with a purchase, the purchase may be delayed or you may receive an automated phone call to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder.

How can I check the balance remaining on my Sephora gift card?

You may check the available balance on your Sephora gift card in one of three ways:

  1. Visit any Sephora store and ask a cashier to check the balance for you.
  2. Check your balance online here. Scroll down the page to the section called “Look Up Your Balance”.
  3. Call Sephora at 1-888-860-7897.

Can I reload my eGift card after I've spent the full value?

Sephora GiftCards.com gift cards are not reloadable. Once the value of the card is depleted, the card is no longer valid. However, we recommend keeping the gift card until you are certain that items purchased with the card will not need to be returned. We offer reloadable cards to corporate customers at OmniCard.com.

Can I use a GiftCards.com Sephora gift card to purchase my online order?

Absolutely! Your Sephora gift card may be used to make purchases online at Sephora.com.

Can I cancel my purchase of a Sephora eGift card?

Orders are typically emailed to your recipient within a few hours of the order being placed. Once the order has been emailed, it cannot be canceled.

What is Sephora gift cards' return policy and what are the product exceptions?

Sephora Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account deposits. For more information visit Sephora’s Gift Card Terms and Conditions page.

How long should I keep my Sephora gift card after using as tender for an online purchase?

Please retain your Gift Card(s) until you have either received your online order or picked it up at a store location and are certain that you will not be returning the item.

Are Sephora eGift cards refundable?

Once a Sephora eGift Card has been e-mailed, it is non-refundable. If the intended recipient does not receive the e-card or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the gift card is not found, contact Customer Service for assistance.

When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase.

Can I buy a Sephora eGift card for myself?

Currently, the only way is to have the eGift card sent to your own email address. When you receive the card, click the link to activate and claim the gift card. Upon activation, you should then be able to print a copy of the eGift.

What exactly does the recipient receive when I send a Sephora eGift card?

On the delivery date you choose, an email is sent from GiftCards.com to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing Sephora eGift Card you created, its value and eGift Card number. This page also gives simple instructions for redeeming the eGift Card.

Can I buy Sephora gift cards from GiftCards.com and have you send it to someone else?

Yes! GiftCards.com can ship your Sephora gift card to anyone with a valid street address within the United States or you can purchase an eGift Card and have it emailed to your recipient.

When is the Sephora eGift card sent to the recipient?

The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.

How do I know the recipient actually received the eGift card I sent them?

When the recipient receives the eGift card, you will receive an email message confirming delivery, and a message notifying you that the eGift card has been viewed.

Is my order secure?

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, including encrypting the transmission of any sensitive information, such as payment card information. If you have any questions about the security of your personal information, Customer Service.

What if my Sephora eGift card is lost or stolen?

Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen.

What if someone makes a copy of my printed Sephora eGift card?

You must safeguard your eGift card for your own protection. If someone makes a copy of your eGift card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift card.

Why was my Sephora gift card order canceled?

Gift card orders are cancelled for the following reasons:

  • Information provided does not match the information on file at your bank
  • Delivery address deemed undeliverable
  • Your order was not confirmed with our automated call system

Can you use a Sephora gift card at JCPenney?

Sephora Gift Cards and eGift Cards can be used to pay for merchandise in Sephora locations inside of JCPenny’s but not for merchandise directly from JC Penny’s.

Can you use a Sephora gift card online?

Yes. Sephora Gift Cards and eGift Cards can be used to pay for merchandise online at Sephora.com and the Sephora mobile app. In addition, they can be used to pay for merchandise at Sephora retail locations and Sephora locations inside of JCPenny’s.

What is a Beauty Studio gift card?

Sephora no longer sells Beauty Studio Gift Cards. However, they can still be redeemed in the U.S. and Canada Sephora locations, just like normal Sephora Gift Cards and eGift Cards, but only can be used towards the $50 minimum purchase when you or the recipient of the Beauty Studio Gift Card receive the complimentary 45-minute Custom Makeover. The holder of the Beauty Studio Gift Card must call the Sephora location or go online beforehand to schedule an appointment for the Custom Makeover.

What should I buy with a Sephora gift card?

Sephora Gift Cards and eGift Cards can be used to only pay for merchandise from Sephora retail locations, Sephora.com, the Sephora mobile app and Sephora retail locations inside JCPenny’s.

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