Can I modify my order once it’s been placed?

No. Once an order has been placed, it cannot be modified. If you have entered an incorrect shipping address, please contact Customer Service via Contact Us page as soon as possible, and we will review available options.

Do you ship internationally?

No. We currently ship only within the United States.

Can I resend the eGift or what should I do if the recipient didn’t receive it?

Yes. If you have a giftcards.com account and were signed in when you placed the order, you can resend the eGift directly to the recipient from your account. If you’re unable to resend it or need help, please contact Customer Service and we’ll be happy to assist you.

Is Giftcards.com Legit?

Q: How does Giftcards.com work?

How to Buy Gift Cards: Browse the selection - Determine physical or digital gift card type and choose from hundreds of brands including single retailers (Starbucks, Target, Amazon) and multi-brand cards (One4all, Visa Virtual Account) Select your amount - Pick from preset denominations or enter a custom amount within the card's range Choose delivery method - Send via email, text message, or schedule for future delivery Choose customization - include personalized message, uploaded photo and gift card background image where applicable Complete secure checkout - Pay with major credit cards, PayPal, Zip, Klarna or Apple/Google Pay through encrypted payment processing Recipient receives the card - Digital cards arrive instantly or on your scheduled date with redemption instructions What happens After Purchase: For buyers - Receive email confirmation and can track delivery status For recipients - After gift card activation, use the card number and security code provided to shop online or in-store (depending on the brand) Balance checking - Most cards allow balance inquiries through the retailer's website or customer service

Q: What happens if my gift card doesn't arrive or doesn't work?

If your Digital Gift Card Doesn't Arrive: Check your email and spam folders - Digital cards are delivered via email and sometimes end up in spam or promotions folders Verify delivery details - Confirm you entered the correct email address during checkout Check delivery timing - If you scheduled future delivery, the card won't arrive until the specified date Contact customer support - Giftcards.com's support team can resend the card or verify delivery status Review your purchase confirmation - Your order confirmation email contains details about when and where the card should be delivered If Your Gift Card Doesn't Work: Verify card details - Double-check that you're entering the card number and security code correctly Check the retailer - Make sure you're trying to use the card at the correct store or website Confirm card activation - Most digital gift cards activate immediately, but some may have a brief processing delay Review terms and conditions - Some cards have restrictions on what can be purchased or where they can be used Check your balance - The card may have been partially used or may not have the full amount you expected

Q: Does Giftcards.com charge fees?

Some products on Giftcards.com do have fees, which can include a purchase fee for certain card types and shipping or delivery fees for physical cards that are mailed to you. Our Giftcards.com-branded eGift card is purchase‑fee free, and any applicable fees for other cards are clearly shown on the product page and again at checkout before you pay.

Q: How do I contact Giftcards.com customer service?

You can reach Giftcards.com customer service through multiple channels: Email support through the contact form Phone support during business hours at (833) 800-0550 Live chat feature available on the website Help center with comprehensive FAQs and troubleshooting guides

Q: Does Giftcards.com ship physical gift cards?

Yes, Giftcards.com offers both digital and physical gift card options. Physical gift cards can be shipped to your address or directly to the recipient. Shipping options include standard and expedited delivery, with costs and timeframes displayed at checkout. Many customers choose physical cards for special occasions when they want a tangible gift to present.

Yes, Giftcards.com is a legitimate gift card retailer and is one of the longest running websites offering ecommerce shoppers the opportunity to buy gift cards online.

In operation since 2002
Owned by Blackhawk Network ($30 billion annual load value, 400,000+ retail storefronts, 37,000 corporate and government partners)
45,000+ verified Shopper Approved reviews
Gift Safe Pledge on all Visa and Mastercard gift cards
SSL and PCI compliant
Better Business Bureau accredited

Here's what that means for you as a buyer:

Backed by the Industry Leader in Gift Cards

When you buy from Giftcards.com, you’re not dealing with a small or unproven seller. You’re tapping into the scale and infrastructure of Blackhawk Network, one of the largest players in the gift card industry.

Blackhawk Network powers gift card programs behind the scenes for brands you already know and trust. With 400,000+ retail storefronts in its network, the same technology and operational backbone that supports major national retailers is also supporting every card sold on Giftcards.com. In other words, the systems, safeguards, and processes behind a card you buy at a leading retailer’s checkout are the same ones behind a card you buy on our site.

That trust extends well beyond consumer retail. Blackhawk Network works with 37,000 corporate and government partners, which means large institutions rely on the same platform for their own gift card, incentive, and disbursement programs. Those organizations conduct their own due diligence, so their ongoing partnerships are a strong signal that this is a proven, vetted operation.

Scale is another key indicator of legitimacy. Blackhawk Network processes around $30 billion in annual load value across its programs. That level of volume simply doesn’t happen without robust compliance, security, and risk management standards in place. It also puts into perspective who you’re buying from: a high-volume, enterprise-grade platform, not a niche marketplace.

Giftcards.com is Completely Safe to Use

Giftcards.com utilizes the same kinds of safeguards used by major banks and leading ecommerce sites.

First, the site uses SSL encryption. In plain terms, that means any information you enter like your name, address, or payment details are scrambled into a code while it’s being sent between your device and our servers. If someone tried to intercept that data in transit, all they would see is unreadable, encrypted information rather than your actual card number or personal details.

Giftcards.com is also PCI compliant, which is the security standard required for any business that processes credit and debit card payments. PCI rules cover how payment data is stored, handled, and transmitted, from using secure networks and systems to regularly testing for vulnerabilities and limiting who can access sensitive information. Compliance isn’t a one-time checkbox; it means continuously meeting strict requirements designed specifically to keep your payment data safe.

On top of that, we maintain active partnerships with Visa, Mastercard, and 450+ popular brands. These companies don’t just lend their names; they require ongoing security reviews and adherence to their own compliance standards as a condition of doing business. Our ability to issue and sell their branded cards is a direct result of meeting those expectations over time.

What Customers are Saying

Customers aren’t just buying from Giftcards.com. They’re coming back and telling others about their experience. With 45,000+ verified reviews through Shopper Approved, we have a large, third-party–validated base of customer feedback rather than a handful of unverified comments.

Overall, reviewers give Giftcards.com a strong rating, and they consistently highlight how easy it is to find the cards they want, how straightforward the checkout process is, and how quickly digital and physical cards are delivered. Many mention using the site repeatedly for birthdays, holidays, and corporate gifting because it’s simple, convenient, and reliable.

Our goal is to delight each and every customer through the gifting process on Giftcards.com. Gift cards are highly regulated products, because they are effectively the same as money, and require additional security and risk assessments during the online checkout process to ensure we block and decline fraudulent actors and maintain our good standing with Visa, Mastercard and the other 450+ brands we have relationships with.

Read Giftcards.com Reviews

Our Gift Cards are Guaranteed

Giftcards.com offers industry leading gift card fraud protection for both purchasers and recipients to help recover stolen funds due to fraud. Learn more about our Gift Safe! pledge and how you can contact and file a claim with our Cardholder Assistance Team if your Giftcards.com Visa or Mastercard has been compromised.

What if My Order Gets Declined

Risk Assessment Declines

In that regard, due to abundance of caution, Giftcards.com may mistakenly decline orders from perfectly legit customers that unfortunately get flagged by our security systems. While unintentional, we understand this creates a frustrating situation for our customers and one we've been working diligently to try and limit the best we can. Many of our negative reviews across reviews sites, social media and discussion boards stem from this issue and for that, we are deeply sorry. We've made a lot of progress over the past year in our risk assessment tools and our communication during the checkout process but understand there is always more work to do in the pursuit of delighting our customers the best we can.

Custom Image Limitations

Custom Visa and Mastercard gift cards that feature an uploaded image as a background can also create confusion and frustration if an order is cancelled. Giftcards.com maintains a strict image guideline policy which may may trigger manual reviews and declines of orders if images are found to be in violation of this policy. Image guidelines for personalized gift cards prohibit the following:

Images that contain a written message
Images that include a date, name, address or URL
Copyrighted, trademarked or protected artwork and logos
Celebrities, athletes and even cartoon or video game figures
Images featuring alcohol, tobacco, gambling, firearms, violence, nudity and other socially insensitive images
Discriminative or provocative content

Beware of Spoof Sites

Spoof sites represent a growing threat within the online gift card industry, targeting unsuspecting consumers with sophisticated deception tactics. These fraudulent websites meticulously mimic legitimate retailers, copying brand logos, layouts and product imagery to create convincing facades that trick buyers into purchasing invalid or non-existent gift cards.

Unlike traditional payment cards, gift cards require minimal verification and offer limited consumer protections, making them attractive targets for cybercriminals. Spoof sites employ several deceptive strategies. They often advertise gift cards at suspiciously low prices, such as $100 cards for significantly less, to lure bargain hunters. These fake shopping sites use stolen brand imagery and "too good to be true" pricing to appear legitimate.

Consumers can protect themselves by:

Purchasing gift cards only from verified retailers
Avoiding deals that seem too good to be true
Using credit cards for purchases to enable dispute resolution

Legitimate platforms like Better Business Bureau A+ rated Blackhawk Network and Giftcards.com maintain transparent pricing and secure transaction processes, providing safer alternatives to questionable third-party sites. Read our blog article on GiftCardMall spoof sites for more information about fraudulent activities around gift card activation and balance checks.

Better Business Bureau Accredited Business

Shop Gift Cards from Giftcards.com

When you buy gift cards directly from Giftcards.com, you're getting guaranteed authentic cards with full fraud protection for Visa/Mastercard and customer support backing every purchase. Unlike third-party marketplaces or discount sites where gift card validity can be questionable, Giftcards.com works directly with major brands to ensure your cards arrive with their full value intact and ready to use. Skip the risk and buy with confidence knowing your gift card purchase is secure from start to finish.

In the News

Giftcards.com Frequently Asked Questions (FAQ)

What is the most trusted gift card website?

When evaluating gift card websites for trustworthiness, several key factors matter most: security measures, customer support quality, product selection, and company longevity.

Giftcards.com has been standing out as a highly trusted option in the gift card marketplace for over 25 years, currently with a 4.6-star ShopperApproved rating and 4.7-star Google Merchant Store rating based on customer reviews. The platform offers robust security features including secure checkout processes and fraud protection measures. What further sets Giftcards.com apart is their extensive selection of both single-brand and multi-brand gift cards, giving customers flexibility whether they want something specific like a Starbucks card or versatile options like the One4all card that works across multiple retailers.

How does Giftcards.com work?

How to Buy Gift Cards:

Browse the selection - Determine physical or digital gift card type and choose from hundreds of brands including single retailers (Starbucks, Target, Amazon) and multi-brand cards (One4all, Visa Virtual Account)
Select your amount - Pick from preset denominations or enter a custom amount within the card's range
Choose delivery method - Send via email, text message, or schedule for future delivery
Choose customization - include personalized message, uploaded photo and gift card background image where applicable
Complete secure checkout - Pay with major credit cards, PayPal, Zip, Klarna or Apple/Google Pay through encrypted payment processing
Recipient receives the card - Digital cards arrive instantly or on your scheduled date with redemption instructions

What happens After Purchase:

For buyers - Receive email confirmation and can track delivery status
For recipients - After gift card activation, use the card number and security code provided to shop online or in-store (depending on the brand)
Balance checking - Most cards allow balance inquiries through the retailer's website or customer service

How does Giftcards.com protect my payment information?

Giftcards.com uses several layers of security to protect your payment information:

Encryption and Secure Processing
- SSL encryption - All payment data is encrypted using industry-standard SSL (Secure Socket Layer) technology during transmission
- Secure checkout - The platform uses encrypted payment processing systems to handle credit card and PayPal transactions
- PCI compliance - Payment processing follows Payment Card Industry Data Security Standard (PCI DSS) requirements
Data Protection Measures
- Tokenization - Payment card numbers are typically replaced with secure tokens rather than storing actual card details
- Limited data storage - Sensitive payment information is not stored on Giftcards.com servers after transaction completion
- Secure servers - Payment data is processed through protected server environments with multiple security layers
Fraud Prevention
- Transaction monitoring - Automated systems monitor for suspicious purchasing patterns or unusual account activity
- Verification processes - Additional verification steps may be required for high-value transactions or new accounts
- Risk assessment - Each transaction goes through fraud detection algorithms before processing
Third-Party Payment Security
- Trusted processors - Payments are handled through established, secure payment processors with their own fraud protection systems
- PayPal integration - When using PayPal, your payment details are processed entirely through PayPal's secure systems without sharing card information with Giftcards.com
- Bank-level security - Payment processing partners maintain banking-industry security standards
Account Protection
- Secure login - Account access requires authentication and may include additional security measures
- Purchase confirmations - Email receipts and transaction confirmations help you monitor account activity
- Customer support - Dedicated support team available to address security concerns or suspicious activity

These security measures work together to create multiple barriers protecting your financial information throughout the purchase process.

What happens if my gift card doesn't arrive or doesn't work?

If your Digital Gift Card Doesn't Arrive:

Check your email and spam folders - Digital cards are delivered via email and sometimes end up in spam or promotions folders
Verify delivery details - Confirm you entered the correct email address during checkout
Check delivery timing - If you scheduled future delivery, the card won't arrive until the specified date
Contact customer support - Giftcards.com's support team can resend the card or verify delivery status
Review your purchase confirmation - Your order confirmation email contains details about when and where the card should be delivered

If Your Gift Card Doesn't Work:

Verify card details - Double-check that you're entering the card number and security code correctly
Check the retailer - Make sure you're trying to use the card at the correct store or website
Confirm card activation - Most digital gift cards activate immediately, but some may have a brief processing delay
Review terms and conditions - Some cards have restrictions on what can be purchased or where they can be used
Check your balance - The card may have been partially used or may not have the full amount you expected

Does Giftcards.com charge fees?

How do I contact Giftcards.com customer service?

Does Giftcards.com ship physical gift cards?

Can I return a gift card purchased on Giftcards.com?

No. Gift card purchases are final and non‑returnable. Once your order is placed and processed, we cannot accept returns. Gift cards also can’t be exchanged for different cards or products, and shipping and handling fees are non‑refundable once you’ve agreed to the Terms and Conditions at checkout. If your physical card arrives damaged or does not arrive within the expected timeframe, contact customer service within 30 days so we can review replacement options.

Can I buy a gift card on Giftcards.com with a prepaid card?

GiftCards.com officially accepts Visa, Mastercard, Discover, and American Express credit or debit cards registered to a U.S. or Canadian billing address, as well as PayPal, ZIP, Klarna and Google Pay as payment methods. Some prepaid or gift cards may not work online, especially if they aren’t registered with a billing address or are restricted from purchasing other gift cards. For the smoothest checkout experience, we recommend using a standard credit/debit card or one of the supported digital wallets listed above.