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Visa Virtual Account

Visa Virtual Account FAQ's


Can a GiftCards.com Visa Virtual Account be used for foreign purchases? (No)

Visa Virtual Accounts may not be used for foreign purchases.

Can I convert a GiftCards.com Visa Virtual Account into a physical gift card? (No)

Funds cannot be transferred from GiftCards.com Visa Virtual Accounts to physical gift cards.

Can the balance on a GiftCards.com Visa Virtual Account be negative? (Yes)

Any purchase for an amount greater than the available balance on a GiftCards.com Visa Virtual Account should be declined. However, if a merchant submits a compromised authorization, it’s possible for the combination of pending approvals to result in a negative balance.

To learn more about non-Visa Virtual Accounts, refer to “Merchant eGift Card” questions.

Do GiftCards.com Visa Virtual Account funds expire? Are there usage fees or monthly fees?

All GiftCards.com Visa Virtual Accounts have a seven-year expiration date from the time of purchase. There are no fees associated with using GiftCards.com gift cards to make a purchase; however, Virtual Accounts that are inactive for more than 12 consecutive months will be charged a $4.95 per month inactivity fee.

Please refer to the Terms and Conditions delivered with your Virtual Account.

To learn more about non-Visa Virtual Accounts, refer to “Merchant eGift Card” questions.

How are GiftCards.com Visa Virtual Accounts delivered and how long does delivery take?

GiftCards.com Visa Virtual Accounts are delivered via e-mail. The greeting includes instructions on how to activate and check the balance of the gift card on GiftCards.com. The Virtual Account can be used for online and telephone purchases anywhere that Visa debit cards are accepted in the US.

It can sometimes take up to 24 hours from the time of purchase for the email to be delivered unless you specify a future delivery date.

To learn more about non-Visa Virtual Accounts, refer to “Merchant eGift Card” questions.

How do I check the balance of my GiftCards.com Visa Virtual Account?

Select “Balance” from the GiftCards.com top menu. You will need to enter the 16-digit Virtual Account number.

How do I claim GiftCards.com Visa Virtual Accounts and where can Virtual Accounts be used?

GiftCards.com Visa Virtual Accounts are delivered via e-mail with “confirmation link.” Clicking the confirmation link in the email will send the recipient to an activation screen. Alternatively, you can go directly to the “Activate” page and enter the Gift Activation Code found in the e-mail received.

Virtual Accounts can be used to make purchases on the Internet and by telephone from any merchant that accepts Visa debit cards.

Is there a minimum or maximum value for a GiftCards.com Visa Virtual Account?

GiftCards.com Visa Virtual Accounts can be purchased in any amount from $10 to $500.

To learn more about non-Visa Virtual Accounts, refer to “Merchant eGift Card” questions.

What if the recipient does not receive the GiftCards.com Visa Virtual Account?

Since a physical gift card is not mailed, the recipient will receive notification of the Virtual Account via e-mail. Instruct the recipient to check e-mail as well as any SPAM folders or automatic filters.

If the Virtual Account does not arrive within the expected timeframe, contact Customer Service for assistance. Have the invoice number and the recipient’s e-mail address available prior to making the call.

To learn more about non-Visa Virtual Accounts, refer to “Merchant eGift Card” questions.