FAQ

Shipping/Delivery

Orders placed weekdays between 8AM and 5PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take 48 to 72 hours to process. Once processed, gift card delivery is estimated below and is subject to change.

  • USPS First Class: 5-9 Business Days
  • USPS Priority: 5-9 Business Days
  • UPS Ground: 5-8 Business Days
  • UPS Priority: 5-7 Business Days
  • UPS Express: 4-6 Business Days

Business days are defined as Monday through Friday, excluding holidays.

We cannot ship to P.O. boxes; only a physical address will be accepted. Unless a future delivery date is scheduled, on average, merchant eGift card and Virtual Account orders will be delivered within 2 hours but may take up to 24 hours from the time of purchase.

Additionally, all orders are reviewed for potential credit card fraud. If irregularities are found with a purchase, the purchase may be delayed or you may receive an automated email to verify and confirm your order. GiftCards.com will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder. Your order might also be delayed if issues are found with the custom art for personalized gift cards.

International orders will not be accepted. GiftCards.com will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States.

Once an order is placed, the purchaser has agreed to the Terms and Conditions which clearly state that shipping or handling will not be refunded.

If the gift card does not arrive within the expected timeframe (depending on the shipping method selected), contact Customer Service for assistance. You will need the invoice number and the recipient’s e-mail address available for customer service.

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