Giftcards.com - Frequently Asked Questions (FAQs)

Visa/Mastercard Virtual Accounts may not be used for foreign purchases.

Funds cannot be transferred from Giftcards.com Visa or Mastercard Virtual Accounts to physical gift cards.

Any purchase for an amount greater than the available balance on a Giftcards.com Visa/Mastercard Virtual Account should be declined. However, if a merchant submits a compromised authorization, it’s possible for the combination of pending approvals to result in a negative balance.
To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

All Giftcards.com Visa/Mastercard Virtual Accounts have a seven-year expiration date from the time of purchase. There are no fees associated with using Giftcards.com Gift Cards to make a purchase; however, Virtual Accounts that are inactive for more than 12 consecutive months will be charged a $4.95 per month inactivity fee.
Please refer to the Terms and Conditions delivered with your Virtual Account

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

Giftcards.com Visa/Mastercard Virtual Accounts are delivered via e-mail. The greeting includes instructions on how to activate and check the balance of the gift card on Giftcards.com. The Virtual Account can be used for online and telephone purchases anywhere that Visa/Mastercard debit cards are accepted in the US.

It can take up to 24 hours from the time of purchase for the email to be delivered unless you specify a future delivery date.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

You can Check the Balance from the Giftcards.com top menu. You will need to enter the 16-digit Virtual Account number.

Giftcards.com Visa/Mastercard Virtual Accounts are delivered via e-mail with a “confirmation link.” Clicking the confirmation link in the email will send the recipient to an activation screen. Alternatively, you can go directly to the Activate Link and enter the Gift Activation Code found in the e-mail received

Virtual Accounts can be used to make purchases on the Internet and by telephone from any merchant that accepts Visa/Mastercard debit cards.

Giftcards.com Visa Virtual Accounts can be purchased in any amount from $10 to $250, and Mastercard Virtual Accounts can be purchased in any amount from $10 to $250.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

Since a physical gift card is not mailed, the recipient will receive notification of the Virtual Account via e-mail. Instruct the recipient to check e-mail as well as any SPAM folders or automatic filters.

If the Virtual Account does not arrive within the expected timeframe, you can contact our Customer Service for assistance, Have the invoice number and the recipient’s e-mail address available prior to making the call. 

You can check the balance of your Visa or Mastercard Gift Card by clicking here. For merchant-specific gift cards, please visit the merchant’s website (e.g., a Cheesecake Factory gift card can be checked on their website) or use the contact information on the back of the card.

Yes, but only the white Visa eGift Card can be added to digital wallets like Apple Pay, Google Wallet, or Samsung Wallet. Other Visa gift card designs or versions are not supported at this time.

Click here to view the eligible Visa eGift Card. For more information, please review the Terms & Conditions.

Yes, there are a few important restrictions to be aware of. These cards cannot be used for:

• Gambling or betting transactions
• Recurring payments or subscriptions
• Money transfer services
• Purchasing other gift cards

For a full list of restrictions, please review the Terms & Conditions and click the "How to Redeem" button located beneath the image of each card on our website.

GiftCards.com accepts Visa, Mastercard, Discover®, and American Express® credit or debit cards registered to a U.S. or Canadian address. In addition to credit and debit cards, we also accept PayPal, ZIP, and Google Pay.

No, we only accept credit or debit cards registered in the U.S. or Canada. International cards are not accepted.

A PIN (Personal Identification Number) allows you to make debit transactions at point‑of‑sale (POS) terminals. You do not need a PIN for most online or signature transactions, but some in‑store purchases may require it.

If you need to set up or reset the PIN for your card, please visit the PIN Setup page here. This page will guide you through the steps to create or update your PIN quickly and securely.

Digital Gift Cards

1. Open the email where you received your gift card and Click “Redeem Now.”

2. You’ll be directed to the activation page. Enter the email address used to receive the gift card.

3. Follow the prompts to register your card by adding your name, billing address, and phone number.

Once you complete these steps, your card will be activated and registered.

Physical Gift Cards

1. Visit our Activation Page.

2. Enter the required information, including: 16-digit card number, Expiration date, CVV code.

3. Click “Activate Gift Card.”

After activation, you can register your card and update the name and billing address associated with it.

Important: This process applies only to Visa and Mastercard gift cards purchased through Giftcards.com. If you purchased a Blackhawk Network gift card in-store, please refer to the information on the back of your card or use the appropriate contact information below:

Mastercard or call 877.322.4710

Visa or call 888.524.1283

If you were given a Giftcards.com Visa card, it is easy to identify the type of your card. On the front in the top right corner, your card will say “gift” or “reward”. If your card says “reward”, you have received a Giftcards.com for Business Reward card. Please review the applicable FAQs below.

All images are subject to review and must meet regulatory requirements. For best results, uploaded images must be at least 640 × 480 pixels and must be in one of the following formats: .jpg, .gif or .png. Images that contain the following will not be accepted:

• Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness.
• Celebrities, professional athletes, actors, cartoons or computer game figures that are the sole focus of the image.
• Advertising or promotional materials or branded products.
• Phone numbers, addresses, URL addresses, account or PIN numbers.
• Violence, blood, dead animals, indecency, nudity or semi-nudity.
• Culturally or socially insensitive text or images or those that show alcohol, tobacco, gambling, firearms, online or role-playing games or adult entertainment.
• Text or images that display the views, opinions or beliefs of political groups or religions.
• Libelous or derogatory or defamatory content.
• Discriminative or provocative content.
• Numbers, text or images that might induce misunderstanding.
• Images that display anti-government behavior or sentiment or content that is in violation of any rules, regulations or laws.
• Text or images that might result in card acceptance confusion by merchants.
• Other text or images that are deemed not suitable for any reason for use as a gift card face by Giftcards.com or its partners.

See individual image guidelines and business image guidelines for more.

Personalized or Customized Visa or Mastercard gift cards can be purchased in any amount from $10 to $250. Any increment between those limits is considered a valid gift card amount.

Personalized gift cards are prepaid cards that can be customized with photos, images and embossed messages. Bearing the Visa or Mastercard logo, these cards can be used in the U.S. and District of Columbia everywhere Visa Debit cards and Debit Mastercard is accepted. Cards may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. and the District of Columbia.

Unlike a merchant gift card that comes in a standard design and can only be used where it was purchased, Personalized Gift Cards are a unique gift of choice that can be redeemed online, in restaurants, at small boutiques and virtually anywhere the recipient would like to shop.

Personalized Gift Cards can be redeemed wherever Visa Debit cards or Debit Mastercard are accepted in the US, except at online gambling sites, adult websites, or money transfer services such as Venmo and PayPal. Personalized Gift Cards cannot be used for recurring payment transactions.

You can activate your card by clicking here.

No, once a personalized card has been issued, the image or message cannot be changed or edited.

To ensure your card meets your expectations, please carefully review all customization details before completing your purchase. Personalized cards are created based on the information provided at checkout and cannot be modified once submitted.

If you believe an error was made and the order has not yet been processed, you may contact Customer Service for assistance. However, cancellation is not guaranteed.

It’s easy! To see if your Visa gift card or reward card qualifies for Five Back benefits, simply check your balance. If you have a Visa Five Back qualified card, you will see a message reminding you to earn up to 5% on purchases made at participating merchants.

For more details on the Visa Five Back program, read our article

When the value on your Giftcards.com Visa gift card or reward card with Five Back Program reaches $.10 or less you will no longer earn funds. Outside of the 5% Back award, no, the Card is disposable and cannot be reloaded. When all value is used, the card should be destroyed. Do not give your card to a merchant to destroy.

For a current list of participating retailers and what percentage of your purchase you can earn back at each, visit the Gift Cards Cash Back page.

Your card can be used to purchase merchandise and services anywhere Visa debit cards are accepted in the United States. Giftcards.com Visa Gift Cards and reward cards can only be used to make purchases. There is no cash access to the funds on the cards via an ATM or bank transaction. The amount of every purchase will automatically be deducted from the value on the Card. Use your card at preferred Five Back Program partners to earn up to 5% of the purchase price back to the card.

It takes up to 72 hours after the transaction has posted for the percentage earned at a preferred partner to be added back to the balance.

Use the Giftcards.com Visa Gift Card or Reward Card anywhere Visa debit cards are accepted in the United States and earn up to 5% of your purchase price added back to your card when you shop at participating merchants. The 5% Back bonus offer is provided by the Award Sponsor and is not provided or endorsed by Pathward or Visa.

When the value on your Giftcards.com Visa gift card or reward card with Five Back Program reaches $0.10 or less you will no longer earn funds, as the reward would be less than one cent.

Orders placed on weekdays between 8 AM and 5 PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take 48 to 72 hours to process. Once processed, gift card delivery is estimated below and is subject to change.

• USPS First Class: 5-9 Business Days
• USPS Priority: 5-9 Business Days
• UPS Ground: 5-8 Business Days
• UPS Priority: 5-7 Business Days
• UPS Express: 4-6 Business Days

Business days are defined as Monday through Friday, excluding holidays.

We cannot ship to P.O. boxes; only a physical address will be accepted. Unless a future delivery date is scheduled, on average, merchant eGift card and Virtual Account orders will be delivered within 2 hours, but may take up to 24 hours from the time of purchase.

Additionally, all orders are reviewed for potential credit card fraud. If irregularities are found with a purchase, the purchase may be delayed or you may receive an automated email to verify and confirm your order. Giftcards.com will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder. Your order might also be delayed if issues are found with the custom art for personalized gift cards.

International orders will not be accepted. Giftcards.com will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States.

Once an order is placed, the purchaser has agreed to the Terms and Conditions which clearly state that shipping or handling will not be refunded.

If the gift card does not arrive within the expected timeframe (depending on the shipping method selected), contact Customer Service for assistance. You will need the invoice number and the recipient’s e-mail address available for customer service.

You can check your order status by clicking here.

eGift Cards:

If you ordered an eGift card, please allow up to 24 hours for processing. Be sure to check your spam, junk, or promotional email folders—sometimes the delivery email may be filtered there.

Physical Gift Cards:

If you're waiting on a physical gift card, check your order confirmation email for estimated delivery timing.

You can also check the status of your order here — note that tracking is only available for specific delivery methods.

Still need help? We're here for you. Start a chat with us for faster support, or you can also reach out through our Contact Us form.

Tracking information is not available for USPS Standard Mail shipping. However, if you select a different shipping method that includes tracking, you will receive a tracking number once your order has been shipped.

Once you place an order, you can track its progress using our Order Status Tool. You’ll see real-time updates as your order moves through processing and fulfillment.

In general, here’s what you can expect:

• eGift cards are typically processed within 24 hours.
• Physical cards usually ship within 24–72 hours, depending on the card type and order details.
• If there's ever an issue—like a delay or payment problem—we'll let you know and guide you on what to do next.

For further help, start a chat with us, or use the Contact Us form.

Once the Merchant eGift Card has been purchased, it is non-refundable. If the intended recipient does not receive the egift or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders, or automatic filters.

If the gift card is not found, contact customer service for assistance.

To learn more about Giftcards.com Visa and Mastercard egift cards, refer to “Visa/Mastercard Virtual Account” questions.

Yes. The card value denominations are preset for all of the merchant cards, and the total purchase is limited to $2,500 per checkout and $5,000 per day.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to the specific terms and conditions found on each merchant’s page prior to purchasing their card.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Your recipient will receive an email message that contains a link to a Giftcards.com page, where they can view the message and/or video you selected. Then, they will be shown a link that will take them to the personalized eGift Card, where it can either be printed or entered into a mobile wallet application for presentation at a merchant location. In some cases, the merchant may specify that an egift card must be used online. Please refer to redemption instructions on each merchant’s page for specific instructions.

You will also receive a confirmation email. If the recipient does not receive the Merchant eGift Card, instruct the recipient to check their e-mail as well as any SPAM folders or automatic filters. If the gift card does not arrive within the expected timeframe, contact Customer Service for Assistance. You will need the invoice number and the recipient’s e-mail address available for customer service.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

It can take up to 24 business hours from the time of purchase to review and send the order unless you specify a future delivery date.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Most Merchant eGift Cards can be used at the merchant’s retail locations and online at the merchant’s website. However, since every merchant is different, please refer to their specific terms and conditions found on each merchant’s page prior to purchasing their card.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Gift card orders are canceled for the following reasons:

• The information provided does not match the information on file at your bank.
• The image does not meet regulatory requirements
• Delivery address deemed undeliverable

No, once an order stands cancelled will not be reactivated.

If you would like to place a new order, we recommend the following:

• Review your billing information for accuracy.
• Provide a correct mobile phone number.
• Use a different payment method.
• Make sure your billing address is linked to your payment method.
• Include the e-mail address that you regularly use.

Giftcards.com Visa and Mastercard Gift cards can be purchased in any amount from $10 to $250. Any increment between those limits is considered a valid gift card amount. Merchant Gift Cards can be purchased in amounts ranging from $10 to $500, depending on the merchant. Some merchant gift cards only allow for set denominations such as $25, $50 and $100.

Orders can only be cancelled before the card is printed and shipped. Cards are typically printed and shipped within one business day of the order being placed. Once the card has been printed or shipped, the order cannot be canceled.

Please check your junk, spam, and promotional email folders. If you’re using Gmail, be sure to look in the Promotions tab as well. Also, verify that the email address you provided during checkout is correct. If everything looks accurate and you still haven't received the confirmation email, please contact Customer Service for further assistance.

Promo codes typically must be applied at checkout and cannot be added after an order is placed. However, you can contact our Customer Service team to check the promotion's validity and confirm whether the requirements were met. They will let you know if any adjustments can be made.

Please contact our support team as soon as possible with the correct contact details so we can assist you promptly.

If your transaction is on hold, please allow 24 hours for the order to be processed. If you need further assistance, contact our customer support team with your order number.

Refunds generally take 1-5 business days to process. If you haven't received it within this timeframe, please double-check your payment method or account to ensure there are no delays. If the refund still hasn't appeared, contact us for further assistance.

If your payment was unsuccessful or your card was declined, please:

• Double-check your payment details (card number, expiration date, CVV, etc.)
• Make sure your card is active and has sufficient funds.
• Be aware that declines can also happen due to bank or card provider restrictions.

If the issue persists, we recommend contacting your card issuer for more information. You’re also welcome to reach out to our Customer Service team for assistance.

Yes, you can order both digital and physical gift cards in the same order.

Digital gift cards are typically delivered via email or SMS text message, depending on the delivery method you choose. Physical gift cards will be shipped to your address. Delivery times for physical cards may vary based on the selected shipping method.

It's simple! When you purchase select gift cards on Giftcards.com, you’ll start racking up points with every purchase. The more you buy, the more you earn! Keep an eye out for special offers and promos to boost your points balance even faster. Start collecting today and turn your points into sweet savings! For current ways to earn points, visit Giftcards.com Rewards.

No, reward points cannot be retroactively applied to an order once it has been placed. To earn points, you must be logged into your account and enrolled in the Rewards Program prior to completing your purchase.

If you believe you validly earned points that were not credited to your account, please contact our Customer Support team using the Contact Us form.

Points can be applied toward future purchases of eligible gift cards on Giftcards.com and, in some cases, with participating third parties. Eligible items may vary over time, so please check our gift cards rewards page for current redemption options.

No, Giftcard.com Rewards cannot be combined with promo codes. You’ll need to choose between applying your points or using a promotional code at checkout.

Yes. Unless otherwise stated, G-Money Rewards Points automatically expire 12 months after they are earned.

Yes, there are several important restrictions on how points can be used:

• Points cannot be purchased, transferred, resold, redeemed for cash, or applied to other accounts.
• Points cannot be used for anything other than eligible purchases, which may change over time.
• Additional limits may apply, such as how many points you can earn or redeem within a specific period.
• Points may only be redeemed through Giftcards.com and do not constitute personal property.

These restrictions ensure the integrity of the Rewards Program. For more details, please refer to the full Terms and Conditions.

You can activate your card by clicking here.

Each card is subject to its own Terms and Conditions. Please contact Customer Service for assistance and more information.

Institutional email systems often block external messages. We recommend using a personal email address to ensure delivery. Please contact support to have your card resent.

You will receive an email containing your eGift card. To redeem it, click the "Redeem Now" button in the email. Next, enter the recipient’s email address carefully to avoid any issues here. After submitting the email, you’ll see a confirmation screen—review the details and click "Redeem Now" again to confirm. Once confirmed, you can access the eGift card details and complete the redemption.

A spoofed website is a fake site designed to look like a real one, such as GiftCards.com, to trick you into giving up your card information. Fraudsters use this info to make unauthorized purchases.

Website spoofing occurs when fraudsters create a fake website designed to look like a legitimate one to steal sensitive information such as card details. To help protect your card:

• Always manually type the website URL as shown on the back of your card or in the official email you received.
• Avoid clicking on links from search engine results or third-party emails.
• Double-check the URL for accuracy. Fraudulent websites often use URLs that look nearly identical to the legitimate one (e.g., replacing letters or adding extra characters).

If you see a transaction you don’t recognize:

1. Review the transaction – Note the date, amount, and merchant. Make sure it’s not a delayed or forgotten purchase.

2. Use the dispute form:

• Visa
• Mastercard

No, gift card purchases are final and non-returnable. Once your order is placed and processed, we cannot accept returns.

Gift cards cannot be exchanged for other gift cards or products. Please review your selection carefully before completing your purchase.

Once a Merchant eGift Card has been purchased, it is non-refundable. If the intended recipient does not receive the eGift or accidentally deletes it, advise them to check spam folders, deleted email folders, or automatic filters. If the gift card is still not found, contact customer service for assistance.

No. Once an order is placed, the purchaser has agreed to the Terms and Conditions, which clearly state that shipping and handling fees are non-refundable.

No, the Giftcards.com Gift Card cannot be redeemed for cash unless required by law.

Orders can only be cancelled before the card is printed and shipped. Cards are typically printed and shipped within one business day of the order being placed. Once the card has been printed or shipped, the order cannot be canceled.

If your gift card arrives damaged, please contact us within 30 days of your purchase date at (469) 312-0084. Have your order number ready for faster assistance.

If your gift card never arrived, contact us within 30 days of your purchase date at (469) 312-0084 with your order number for prompt assistance.

If your order hasn't arrived within the expected timeframe, please contact us right away at (469) 312-0084. Include your order number when you call so we can assist you quickly.

No, funds cannot be transferred from Giftcards.com Visa or Mastercard Virtual Accounts to physical gift cards.

To place a business order, you’ll begin by completing a short questionnaire. This step helps ensure your order follows the correct process before you proceed with your purchase.

Yes. This process is only for companies purchasing gift cards for: Employee rewards Recognition programs and Company-branded initiatives.

You may be redirected if your order amount is higher than the limit allowed through GC.