FAQ

Visa®/Mastercard® Virtual Accounts

Visa/Mastercard Virtual Accounts may not be used for foreign purchases.

Funds cannot be transferred from GiftCards.com Visa or Mastercard Virtual Accounts to physical gift cards.

Any purchase for an amount greater than the available balance on a GiftCards.com Visa/Mastercard Virtual Account should be declined. However, if a merchant submits a compromised authorization, it’s possible for the combination of pending approvals to result in a negative balance.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

All GiftCards.com Visa/Mastercard Virtual Accounts have a seven-year expiration date from the time of purchase. There are no fees associated with using GiftCards.com Gift Cards to make a purchase; however, Virtual Accounts that are inactive for more than 12 consecutive months will be charged a $4.95 per month inactivity fee.

Please refer to the Terms and Conditions delivered with your Virtual Account.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

GiftCards.com Visa/Mastercard Virtual Accounts are delivered via e-mail. The greeting includes instructions on how to activate and check the balance of the gift card on GiftCards.com. The Virtual Account can be used for online and telephone purchases anywhere that Visa/Mastercard debit cards are accepted in the US.

It can take up to 24 hours from the time of purchase for the email to be delivered unless you specify a future delivery date.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

Select “Balance” from the GiftCards.com top menu. You will need to enter the 16-digit Virtual Account number.

GiftCards.com Visa/Mastercard Virtual Accounts are delivered via e-mail with “confirmation link.” Clicking the confirmation link in the email will send the recipient to an activation screen. Alternatively, you can go directly to the “Activate” page and enter the Gift Activation Code found in the e-mail received.

Virtual Accounts can be used to make purchases on the Internet and by telephone from any merchant that accepts Visa/Mastercard debit cards.

GiftCards.com Visa Virtual Accounts can be purchased in any amount from $10 to $500, and Mastercard Virtual Accounts can be purchased in any amount from $10 to $250.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

Since a physical gift card is not mailed, the recipient will receive notification of the Virtual Account via e-mail. Instruct the recipient to check e-mail as well as any SPAM folders or automatic filters.

If the Virtual Account does not arrive within the expected timeframe, contact Customer Service for assistance. Have the invoice number and the recipient’s e-mail address available prior to making the call.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

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