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Gift Card Girlfriend Tip: I always check the balance of my gift cards before going shopping to make sure there are no surprises at the cash register. I want to know exactly how much I can spend in order to use the full value of the gift card.

JCPenney Gift Card Balance: Questions and AnswersFAQ's


How can I check the balance remaining on my JCPenney gift card?

Here’s how to check the balance on your JCPenney gift card: 

  1. Visit any JCPenney store and ask a cashier to check the balance for you.
  2. Check your balance online here.  
  3. Call JCPenney at 1-800-322-1189. 

Where can I find information about how to check my JCPenney gift card balance?

Easily check your JCPenney gift card balance by looking at the back of the card. You will need the 19-digit card number as well as the 4-digit ID number. Once you have located both sets of numbers, you will be all set to check your balance online, over the phone or in-store. 

GiftCards.com image of the back of a gift card

Can I reload my JCPenney eGift Card after I've spent the full value?

JCPenney GiftCards.com gift cards are not reloadable. Once the value of the card is depleted, the card is no longer valid. However, we recommend keeping the gift card until you are certain that items purchased with the card will not need to be returned. We offer reloadable cards to corporate customers at OmniCard.com.

Video Transcript: How to Check the Balance on Your JCPenney Gift CardVideo Transcript


Hi, I’m Shelley Hunter, Gift Card Girlfriend. If you have a JCPenney gift card and you need to know the balance of that gift card, then you can go to JCPenney.com, or you can also turn the card over and you should find a customer service number that you can call. Now don’t worry, both the web address that I mentioned and the telephone number are listed on this page, so you shouldn’t have to work that hard. But what you’re going to need to know is the JCPenney gift card number, as well as a four-digit code. That code is usually on the back of the card and you’re probably going to have to use a coin or something to scratch it off to reveal the code. But once you have both of those numbers, you can find out how much you have to spend.

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