Giftcards.com - Frequently Asked Questions (FAQs)

Visa/Mastercard Virtual Accounts may not be used for foreign purchases.

Funds cannot be transferred from Giftcards.com Visa or Mastercard Virtual Accounts to physical gift cards.

Any purchase for an amount greater than the available balance on a Giftcards.com Visa/Mastercard Virtual Account should be declined. However, if a merchant submits a compromised authorization, it’s possible for the combination of pending approvals to result in a negative balance.
To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

All Giftcards.com Visa/Mastercard Virtual Accounts have a seven-year expiration date from the time of purchase. There are no fees associated with using Giftcards.com Gift Cards to make a purchase; however, Virtual Accounts that are inactive for more than 12 consecutive months will be charged a $4.95 per month inactivity fee.
Please refer to the Terms and Conditions delivered with your Virtual Account

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

Giftcards.com Visa/Mastercard Virtual Accounts are delivered via e-mail. The greeting includes instructions on how to activate and check the balance of the gift card on Giftcards.com. The Virtual Account can be used for online and telephone purchases anywhere that Visa/Mastercard debit cards are accepted in the US.

It can take up to 24 hours from the time of purchase for the email to be delivered unless you specify a future delivery date.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

You can Check the Balance from the Giftcards.com top menu. You will need to enter the 16-digit Virtual Account number.

Giftcards.com Visa/Mastercard Virtual Accounts are delivered via e-mail with a “confirmation link.” Clicking the confirmation link in the email will send the recipient to an activation screen. Alternatively, you can go directly to the Activate Link and enter the Gift Activation Code found in the e-mail received

Virtual Accounts can be used to make purchases on the Internet and by telephone from any merchant that accepts Visa/Mastercard debit cards.

Giftcards.com Visa Virtual Accounts can be purchased in any amount from $10 to $250, and Mastercard Virtual Accounts can be purchased in any amount from $10 to $250.

To learn more about non-Visa/non-Mastercard Virtual Accounts, refer to “Merchant eGift Card” questions.

Since a physical gift card is not mailed, the recipient will receive notification of the Virtual Account via e-mail. Instruct the recipient to check e-mail as well as any SPAM folders or automatic filters.

If the Virtual Account does not arrive within the expected timeframe, you can contact our Customer Service for assistance, Have the invoice number and the recipient’s e-mail address available prior to making the call. 

If you were given a Giftcards.com Visa card, it is easy to identify the type of your card. On the front in the top right corner, your card will say “gift” or “reward”. If your card says “reward”, you have received a Giftcards.com for Business Reward card. Please review the applicable FAQs below.

All images are subject to review and must meet regulatory requirements. For best results, uploaded images must be at least 640 × 480 pixels and must be in one of the following formats: .jpg, .gif or .png. Images that contain the following will not be accepted:

• Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness.
• Celebrities, professional athletes, actors, cartoons or computer game figures that are the sole focus of the image.
• Advertising or promotional materials or branded products.
• Phone numbers, addresses, URL addresses, account or PIN numbers.
• Violence, blood, dead animals, indecency, nudity or semi-nudity.
• Culturally or socially insensitive text or images or those that show alcohol, tobacco, gambling, firearms, online or role-playing games or adult entertainment.
• Text or images that display the views, opinions or beliefs of political groups or religions.
• Libelous or derogatory or defamatory content.
• Discriminative or provocative content.
• Numbers, text or images that might induce misunderstanding.
• Images that display anti-government behavior or sentiment or content that is in violation of any rules, regulations or laws.
• Text or images that might result in card acceptance confusion by merchants.
• Other text or images that are deemed not suitable for any reason for use as a gift card face by Giftcards.com or its partners.

Personalized or Customized Visa or Mastercard gift cards can be purchased in any amount from $10 to $250. Any increment between those limits is considered a valid gift card amount.

Personalized gift cards are prepaid cards that can be customized with photos, images and embossed messages. Bearing the Visa or Mastercard logo, these cards can be used in the U.S. and District of Columbia everywhere Visa Debit cards and Debit Mastercard is accepted. Cards may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. and the District of Columbia.

Unlike a merchant gift card that comes in a standard design and can only be used where it was purchased, Personalized Gift Cards are a unique gift of choice that can be redeemed online, in restaurants, at small boutiques and virtually anywhere the recipient would like to shop.

Personalized Gift Cards can be redeemed wherever Visa Debit cards or Debit Mastercard are accepted in the US, except at online gambling sites, adult websites, or money transfer services such as Venmo and PayPal. Personalized Gift Cards cannot be used for recurring payment transactions.

It’s easy! To see if your Visa gift card or reward card qualifies for Five Back benefits, simply check your balance. If you have a Visa Five Back qualified card, you will see a message reminding you to earn up to 5% on purchases made at participating merchants.

For more details on the Visa Five Back program, read our article

When the value on your Giftcards.com Visa gift card or reward card with Five Back Program reaches $.10 or less you will no longer earn funds. Outside of the 5% Back award, no, the Card is disposable and cannot be reloaded. When all value is used, the card should be destroyed. Do not give your card to a merchant to destroy.

For a current list of participating retailers and what percentage of your purchase you can earn back at each, visit the Gift Cards Cash Back page.

Your card can be used to purchase merchandise and services anywhere Visa debit cards are accepted in the United States. Giftcards.com Visa Gift Cards and reward cards can only be used to make purchases. There is no cash access to the funds on the cards via an ATM or bank transaction. The amount of every purchase will automatically be deducted from the value on the Card. Use your card at preferred Five Back Program partners to earn up to 5% of the purchase price back to the card.

It takes up to 72 hours after the transaction has posted for the percentage earned at a preferred partner to be added back to the balance.

Use the Giftcards.com Visa Gift Card or Reward Card anywhere Visa debit cards are accepted in the United States and earn up to 5% of your purchase price added back to your card when you shop at participating merchants. The 5% Back bonus offer is provided by the Award Sponsor and is not provided or endorsed by Pathward or Visa.

When the value on your Giftcards.com Visa gift card or reward card with Five Back Program reaches $0.10 or less you will no longer earn funds, as the reward would be less than one cent.

Orders placed on weekdays between 8 AM and 5 PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take 48 to 72 hours to process. Once processed, gift card delivery is estimated below and is subject to change.

• USPS First Class: 5-9 Business Days
• USPS Priority: 5-9 Business Days
• UPS Ground: 5-8 Business Days
• UPS Priority: 5-7 Business Days
• UPS Express: 4-6 Business Days

Business days are defined as Monday through Friday, excluding holidays.

We cannot ship to P.O. boxes; only a physical address will be accepted. Unless a future delivery date is scheduled, on average, merchant eGift card and Virtual Account orders will be delivered within 2 hours, but may take up to 24 hours from the time of purchase.

Additionally, all orders are reviewed for potential credit card fraud. If irregularities are found with a purchase, the purchase may be delayed or you may receive an automated email to verify and confirm your order. Giftcards.com will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder. Your order might also be delayed if issues are found with the custom art for personalized gift cards.

International orders will not be accepted. Giftcards.com will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States.

Once an order is placed, the purchaser has agreed to the Terms and Conditions which clearly state that shipping or handling will not be refunded.

If the gift card does not arrive within the expected timeframe (depending on the shipping method selected), contact Customer Service for assistance. You will need the invoice number and the recipient’s e-mail address available for customer service.

Once the Merchant eGift Card has been purchased, it is non-refundable. If the intended recipient does not receive the egift or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders, or automatic filters.

If the gift card is not found, contact customer service for assistance.

To learn more about Giftcards.com Visa and Mastercard egift cards, refer to “Visa/Mastercard Virtual Account” questions.

Yes. The card value denominations are preset for all of the merchant cards, and the total purchase is limited to $2,500 per checkout and $5,000 per day.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to the specific terms and conditions found on each merchant’s page prior to purchasing their card.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Your recipient will receive an email message that contains a link to a Giftcards.com page, where they can view the message and/or video you selected. Then, they will be shown a link that will take them to the personalized eGift Card, where it can either be printed or entered into a mobile wallet application for presentation at a merchant location. In some cases, the merchant may specify that an egift card must be used online. Please refer to redemption instructions on each merchant’s page for specific instructions.

You will also receive a confirmation email. If the recipient does not receive the Merchant eGift Card, instruct the recipient to check their e-mail as well as any SPAM folders or automatic filters. If the gift card does not arrive within the expected timeframe, contact Customer Service for Assistance. You will need the invoice number and the recipient’s e-mail address available for customer service.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

It can take up to 24 business hours from the time of purchase to review and send the order unless you specify a future delivery date.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Most Merchant eGift Cards can be used at the merchant’s retail locations and online at the merchant’s website. However, since every merchant is different, please refer to their specific terms and conditions found on each merchant’s page prior to purchasing their card.

To learn more about Giftcards.com Visa or Mastercard Virtual Accounts, refer to "Visa/Mastercard Virtual Accounts" questions.

Gift card orders are canceled for the following reasons:

• The information provided does not match the information on file at your bank.
• The image does not meet regulatory requirements
• Delivery address deemed undeliverable

No, Once an order stands cancelled will not be reactivated.

If you would like to place a new order, we recommend the following:

• Review your billing information for accuracy.
• Provide a correct mobile phone number.
• Use a different payment method.
• Make sure your billing address is linked to your payment method.
• Include the e-mail address that you regularly use.

Giftcards.com Visa and Mastercard Gift cards can be purchased in any amount from $10 to $250. Any increment between those limits is considered a valid gift card amount. Merchant Gift Cards can be purchased in amounts ranging from $10 to $500, depending on the merchant. Some merchant gift cards only allow for set denominations such as $25, $50 and $100.

Orders can only be cancelled before the card is printed and shipped. Cards are typically printed and shipped within one business day of the order being placed. Once the card has been printed or shipped, the order cannot be canceled.