Visa Gift Card FAQ

• What is the GiftCards.com Visa gift card?
  • The GiftCards.com Visa gift card is a “non-reloadable prepaid” card. Like a credit card, when you are ready to pay (or checkout online) use the Visa gift card like you would use any credit or debit card. Every time you make a purchase, that amount is automatically deducted from the card balance.
• Who can purchase Visa gift cards from GiftCards.com?
  • Any United States resident aged 18 and older can order with GiftCards.com. Large gift card orders should be placed at OmniCard.com. Please note that international orders will not be accepted.
• Is a Visa gift card the same as a Visa credit card?
  • A Visa credit card is different from a Visa gift card in that one is a credit card and one is not, but both are similar in that they can be used the same way. Learn More.
• Can I use my Visa gift card online?
  • Absolutely. Visa gift cards can be used online the same way you would use a credit card. Simply enter your Visa gift card information at checkout.
• Can I let someone else use my Visa gift card?
  • Yes. Just like a plastic gift card, you do not have to provide any ID to use your eGift card.
• When does a Visa gift card expire?
  • There is no expiration date for your Visa gift card.
• Is there a dollar limit on my Visa gift card?
  • GiftCards.com Visa gift cards can be purchased in amounts ranging from $10 to $250.
• Who sells prepaid Visa Cards?
  • We do! Prepaid Visa gift cards can be ordered and customized online at GiftCards.com. You can even purchase a Visa prepaid virtual card. Prepaid Visa cards can also be found in many popular retailers: grocery stores, gas stations, department stores, and more.
• Can I get cash off of my Visa gift card?
  • The quick answer is probably not. Our very own Gift Card Girlfriend took a shot at answering this question. Read her answer by clicking here.

Visa Virtual Account FAQ

• What is a Visa Virtual Account?
  • A Visa Virtual Account is delivered via email and delivery may take up to 24 business hours from the time of purchase.
• Can Visa Virtual Account be used in stores?
  • Visa Virtual Account is only redeemable online and the balance of the card must cover the full amount of the transaction. Here’s a tip! If the Visa Virtual Account balance is less than the transaction total, then first use the Visa Virtual Account to buy an eGift card from the online merchant. When the merchant’s eGift card arrives, apply the merchant’s eGift card to your purchase and pay the remaining balance due with a debit or credit card.
• What’s the difference between a Visa gift card and a Visa Virtual Account?
  • Both Visa gift cards and Visa Virtual Account are redeemable wherever Visa is accepted, however, Visa Virtual Account are only redeemable online and the balance of the Virtual Account must cover the full amount of the transaction. Visa gift cards are shipped via USPS or UPS, depending on the shipping method selected. Visa Virtual Account are delivered via email.
• How long does it take for my Visa gift card or Visa Virtual Account to be delivered?
  • Orders placed weekdays between 8AM and 5PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take an additional 48 to 72 hours to process. Once processed, Visa Virtual Account will be emailed immediately unless you selected a future delivery date. Please refer to our FAQ page for delivery estimates of physical Visa gift cards.

Visa Gift Card Payments FAQ

• What method of payment can I use to purchase Visa gift cards?
  • GiftCards.com accepts Visa, Mastercard^®, Discover^®, and American Express^® credit and debit cards registered to U.S. addresses. Gift Cards cannot be used to purchase additional gift cards. We don’t presently accept international orders.
• Are there any fees associated with Visa eGift cards?
  • eGifts are delivered electronically and can only be used for online or over the phone purchases. There are no shipping fees for eGift cards. Refer to our Purchasing Fee Schedule page for more information.

Visa Gift Card Shipping & Delivery FAQ

• Where do you ship Visa gift cards?
  • Gift cards may be shipped to valid street addresses within the United States. We will accept orders from an APO (U.S. military delivery address) address, but can only ship gift cards to residents of the United States. International orders will not be accepted.
• How can I place a corporate gift card order for Visa gift cards?
  • You can place an order for Visa gift cards in bulk at OmniCard.com.
• How are Visa eGift cards delivered?
  • Visa eGift cards are delivered as follows:
    • Your recipient will receive an email message from GiftCards.com that contains a link to the Visa gift card.
    • The link will take the recipient to GiftCards.com and prompt the user to enter the email address that received the eGift card and a captcha must be completed. From there, they will be taken to a page that has a link to the activation page.
    • You will also receive a confirmation email. If the recipient does not receive the merchant eGift card, instruct the recipient to check their email as well as any SPAM or promotion folders or automatic filters for an email from GiftCards.com.
    • Please refer to the Activation page to redeem your gift card. If the gift card does not arrive within the expected time frame, contact Customer Service for assistance at 877-944-3822 or visit our Contact Us page. Please have the invoice number and the recipient’s email address available prior to making the call for fast assistance.
• How long does an Visa eGift card delivery take?
  • It can sometimes take up to 24 business hours from the time of purchase to deliver the order unless you specify a future delivery date..
• What is the shipping time for GiftCards.com’s Visa gift cards?
  • Like all merchant cards on GiftCards.com, orders placed weekdays between 8 AM and 5 PM EST are typically processed within 24 hours of receiving payment. Orders placed over the weekend may take 48 to 72 hours to process. Once processed, gift card delivery is estimated below and is subject to change.
    • USPS Standard Mail: Estimate 5-10 business days (USPS does not guarantee delivery dates for First Class Mail)
    • USPS Trackable Mail: 5-8 business days
    • UPS Ground: 5-8 business days
    • Priority: 4-5 business days
    • Express: 2-5 business days
    *We cannot ship to P.O. boxes, only a physical address can be accepted. Unless a future delivery date is scheduled, on average, Visa eGift cards will be delivered within 24 business hours from the time of purchase. Business days are defined as Monday through Friday, excluding holidays. Additionally, we review all orders for potential credit card fraud. If we find irregularities with a purchase, the purchase may be delayed or you may receive an automated phone call to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received by the credit card holder.

Visa Gift Card Balance FAQ

• How can I check the balance remaining on my Visa gift card?
  • You may check the available balance on your Visa gift card in two ways:
    1. Check your balance online here.
    2. Call GiftCards.com Customer Support at (877) 944-3822.
• Can I reload a Visa gift card after I’ve spent the full value?
  • No. Visa gift cards are not reloadable. Once the full amount of money is used on the card, it cannot be reloaded with funds. However, you should hold onto the card even after your balance has been exhausted, in case you decide to return items purchased with the Visa gift card..

Visa Gift Card Redemption FAQ

• Can I use a GiftCards.com Visa gift card to purchase my online order?
  • Absolutely! Your Visa gift card may be used to make purchases online.

Visa Gift Card Return, Refund & Cancellation FAQ’s

• Can I cancel my purchase of an Visa eGift card?
  • Orders are typically shipped within one business day of the order being placed. Once the order has been shipped, it cannot be canceled.
• What is Visa gift cards’ return policy and what are the product exceptions?
  • Visa gift cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account deposits.
• How long should I keep my Visa gift card after using as tender for an online purchase?
  • Please retain your gift card(s) until you have either received your online order or picked it up at a store location and are certain that you will not be returning the item.
• Are Visa eGift cards refundable?
  • Once a an Visa eGift card has been e-mailed, it is non-refundable. If the intended recipient does not receive the e-card or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the gift card is not found, contact Customer Service for assistance.
• When is my credit card charged for my purchase?
  • Your credit card is charged at the time of purchase.
• Can I buy a Visa eGift card for myself?
  • Currently, the only way is to have the eGift card sent to your own email address. When you receive the card, click the link to activate and claim the gift card. Upon activation, you should then be able to print a copy of the eGift .

Visa Gift Card Gifting FAQ’s

• What exactly does the recipient receive when I send a Visa eGift card?
  • On the delivery date you choose, an email is sent from GiftCards.com to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing Visa eGift card you created, its value and eGift card number. This page also gives simple instructions for redeeming the eGift card.
• Can I buy Visa gift cards from GiftCards.com and have you send it to someone else?
  • Yes! GiftCards.com can ship your Visa gift card to anyone with a valid street address within the United States or you can purchase an eGift card and have it emailed to your recipient.
• When is the Visa eGift card sent to the recipient?
  • The eGift card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.
• How do I know the recipient actually received the eGift card I sent them?
  • When the recipient receives the eGift card, you will receive an email message confirming delivery, and a message notifying you that the eGift card has been viewed.
• What do I need to include if giving a Visa gift card as a present?
  • It is recommended (but not required) to pass along the terms as well as conditions and the receipt or proof of purchase with the Visa gift card. The activation information should already be included on the Visa gift card.

Visa Gift Card Security FAQ’s

• Is my order secure?
  • The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, including encrypting the transmission of any sensitive information, such as payment card information. If you have any questions about the security of your personal information, you can visit our Contact Us page.
• What should I do if my Visa gift card is lost or stolen?
  • If your Visa gift card is lost or has been stolen, you should report your lost Visa gift card to the card issuer. If your Visa gift card was purchased from GiftCards.com, please </provide-feedback contact our Customer Support team> or call 1-877-944-3822 for more information on what to do next.
• What if someone makes a copy of my printed Visa eGift card?
  • You must safeguard your eGift card for your own protection. If someone makes a copy of your eGift card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift card.
• Why was my Visa gift card order canceled?
  • Gift card orders are cancelled for the following reasons:
    • Information provided does not match the information on file at your bank
    • Delivery address deemed undeliverable
    • Your order was not confirmed with our automated call system