FAQ

Merchant eGift Cards

Once the Merchant eGift Card has been purchased, it is non-refundable. If the intended recipient does not receive the egift or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the gift card is not found, contact Customer Service for assistance.

To learn more about GiftCards.com Visa® and Mastercard® eGift Cards, refer to “Visa/Mastercard Virtual Account” questions.

Yes. The card value denominations are preset for all of the merchant cards, and the total purchase is limited to $2,500 per checkout and $5,000 per day.

To learn more about GiftCards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to the specific terms and conditions found on each merchant’s page prior to purchasing their card.

To learn more about GiftCards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

Your recipient will receive an email message that contains a link to a GiftCards.com page, where they can view the message and/or video you selected. Then, they will be shown a link that will take them to the personalized eGift Card, where it can either be printed or entered into a mobile wallet application for presentation at a merchant location. In some cases, the merchant may specify that an egift card must be used online. Please refer to redemption instructions on each merchant’s page for specific instructions.

You will also receive a confirmation email. If the recipient does not receive the Merchant egift card, instruct the recipient to check e-mail as well as any SPAM folders or automatic filters. If the gift card does not arrive within the expected timeframe, contact Customer Service for assistance. You will need the invoice number and the recipient’s e-mail address available for customer service.

To learn more about GiftCards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

It can take up to 24 business hours from the time of purchase to review and send the order unless you specify a future delivery date.

To learn more about GiftCards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

Most Merchant eGift Cards can be used at the merchant’s retail locations and online at the merchant’s website. However, since every merchant is different, please refer to the specific terms and conditions found on each merchant’s page prior to purchasing their card.

To learn more about GiftCards.com Visa or Mastercard Virtual Accounts, refer to “Visa/Mastercard Virtual Accounts” questions.

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